Rival Support and their incompetence!

[eu_lowroller]

I played this week in Mayan Fortune, could cash out a nice sum and on their webside is written: "we always aim to process withdrawals in two business days or less." but after i went to the chat support and asked a "lady" named Suzy, she told me, that it takes up to 5 business days, although i told her 10 times, that on their webside it is written, that it takes only a maximum of 2 days, which was for me the reason, that i play here, because i hate a 5 business days waiting period!

I even showed her the side, where she can read it, because i thought, she know not really her own casino terms, but she always told me the same crap, like "that's the way it is on all rival casinos!" but that's certainly not the truth, because we all know, that there are much rivals out there, which can pay out faster!
Even after reading her own terms (we always aim to process withdrawals in two business days or less.), she only meant "There was an mistake because they didn't update the website" which is for me only a big joke!

I know certainly, that the chat support is for all rival casinos, but they should at least know the different terms on different casinos, or not?

Here is the link, on which you can see it self: http://mayanfortune.com/cashier

So am i maybe to stupid for this, or what's the problem here?

[oldtrvlagt]

Was this the very first withdrawal at Mayan Fortune? Were your documents approved? The reason I ask is that (even though I have issues with them because they bonus banned me again after winning) the first time I withdrew it took a couple of days to get my docs approved but the minute they were I had my money within a couple of hours. All Rivals, to my knowledge, have the 2-5 day rule. Not all follow it, some are much faster (I even had one that paid with NO documents).

[clj7221]

I played this week in Mayan Fortune, could cash out a nice sum and on their webside is written: "we always aim to process withdrawals in two business days or less." but after i went to the chat support and asked a "lady" named Suzy, she told me, that it takes up to 5 business days, although i told her 10 times, that on their webside it is written, that it takes only a maximum of 2 days, which was for me the reason, that i play here, because i hate a 5 business days waiting period!

I even showed her the side, where she can read it, because i thought, she know not really her own casino terms, but she always told me the same crap, like "that's the way it is on all rival casinos!" but that's certainly not the truth, because we all know, that there are much rivals out there, which can pay out faster!
Even after reading her own terms (we always aim to process withdrawals in two business days or less.), she only meant "There was an mistake because they didn't update the website" which is for me only a big joke!

I know certainly, that the chat support is for all rival casinos, but they should at least know the different terms on different casinos, or not?

Here is the link, on which you can see it self: http://mayanfortune.com/cashier

So am i maybe to stupid for this, or what's the problem here?

I wish we would not have these waiting issues especially when it clearly states on it's web site
Maximum of 2 days cashins. I have to confess I loved Mayan Casino. But I had a few to many wins and have been bonus banned for months and as far as I know there is not any rep on here. I also loved Pantasia as well, same thing though.

[chuchu59]

I got this '5-day' shit when I contacted Irish Luck live chat a year ago. They never seem to learn. Some casinos are breaking away from this tradition though. Pardon the pun but those who still stick to the stupid rule will soon be left behind.

[eu_lowroller]

Were your documents approved?

I always send in my docs before i start playing in every rival casino and this was never any problem and i've never gotten any email from any rival caisno, that my docs are approved or not, so i think, all was fine.

"All Rivals, to my knowledge, have the 2-5 day rule."

Yes, as i said before, but even Slotocash have this in their Cashier written, so i think, that's a standard term from Rival Software, but when this extra rule is written on their homepage, i must certainly think, that this is true and not what the standard cashier term says, because thenn i must also wait 5 days on slotocash and all another rivals out there
Royal Apollo is also brandnew and paid out within 2 days, but the main thing here is, that the chat support told me always only these standard sentence, although i could show here, that this is not the truth and that i play in very much rival casinos, which cashout much faster, than these 5 days, but i had the feeling, that she didn't believe me and wanted to tell me, that it is not so and i'm a dreamer *lol*

Btw. at Simon Says the chat support could even not tell me, how many points i earn for slots playing and on which VIP level i am, because they have no insight to this *lol*

Why can't have every rival casino their own chat support, which have at least a clue of what they're doing?

[oldtrvlagt]

I agree with you but we all know it will never happen. I pester the heck out of them until I have an email that says "documents approved" or something to that effect. Once that is done there is NO excuse for not paying immediately.

[clj7221]

I always send in my docs before i start playing in every rival casino and this was never any problem and i've never gotten any email from any rival caisno, that my docs are approved or not, so i think, all was fine.

"All Rivals, to my knowledge, have the 2-5 day rule."

Yes, as i said before, but even Slotocash have this in their Cashier written, so i think, that's a standard term from Rival Software, but when this extra rule is written on their homepage, i must certainly think, that this is true and not what the standard cashier term says, because thenn i must also wait 5 days on slotocash and all another rivals out there
Royal Apollo is also brandnew and paid out within 2 days, but the main thing here is, that the chat support told me always only these standard sentence, although i could show here, that this is not the truth and that i play in very much rival casinos, which cashout much faster, than these 5 days, but i had the feeling, that she didn't believe me and wanted to tell me, that it is not so and i'm a dreamer *lol*

Btw. at Simon Says the chat support could even not tell me, how many points i earn for slots playing and on which VIP level i am, because they have no insight to this *lol*

Why can't have every rival casino their own chat support, which have at least a clue of what they're doing?

7 days ago I had a win at Simon Says Casino. My win came in last night to my QT. They always take long and I am no longer playing in casinos where I have wait about a week for my cashin. They always do this. I did not have to send in Documents they already have them from previous wins. They just take there sweet time.

[silcnlayc]

I too made a withdrawal on Monday the 16th..and got an email this morning..that it will be "sometime" next week before my withdrawal will be processed at the Rival casino I played at..well, they lured me back...after closing my account with them, and now I know why I closed it...

Pardon the pun but those who still stick to the stupid rule will soon be left behind.

Very true Chuchu59...Once I get my funds..it will be closed again..permenantly or until they get with the program...and stop jerking players around!

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[eu_lowroller]

7 days ago I had a win at Simon Says Casino. My win came in last night to my QT. They always take long

Very interesting, because i've wrote Kendra a PM and asked aboutb how long the payouts take in Simon Says as a VIP and got this answer:
"While we strive to get all withdrawals paid within 2 business days this can sometimes take a little longer (hence the 2-5 business day rule).
once the cashin leaves the casino's hands and goes out to the Processing dept there isnt much that we can do to hurry it along.
While the cashin still sits in our hands, we can flush the withdrawal and send it for processing right away.
This will definitely get you paid faster but unfortunately we are still at the mercy of the Processing company when it comes to actually paying."

So i must probably also wait these 7 days for my withdrawal, which is certainly unacceptable (specially as a so called VIP user!) and makes me also to never deposit there again in the future!

I even never knew, that they can't do anything to make their withdrawals faster?
But how in the hell can some another Rival Casinos do this?

[silcnlayc]

I even never knew, that they can't do anything to make their withdrawals faster?

Sure they can, they choose not to. I had a strange email from them when they said sometime next week for mine and it was "coded" in the subject line (never had this before )...but since I questioned their time frame..I became a code with their reply..

Anyone know what this means??? has been classed NTF - VIP 3 - ND 14 and this was in the subject line WITH my login name..

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