Yukon Gold - Been waiting 8 days for a withdrawal. Been told 3 different things.

[paulyt]

Last Wednesday I submitted a withdrawal at Yukon Gold. They wouldn't flush the winnings for me so it remained reversible for 4 days instead of the usual 2 because of the weekend.
On Sunday a chat rep told it would be processed on Monday.

On Monday a chat rep told me the money had been paid 'yesterday'(sunday) and it will take up to a week for it to appear in my account but it will probably only be a day or 2.

On Tuesday a different chat rep told me it was processed Monday and it would take up to 3 days to appear in my account.

Yesterday I contacted the Yukon Gold CM rep and was told that it was sent to be processed on monday, they indeed do not process on sundays and that it takes 3-5 business days so the latest I will see it is next monday (12 days after the original withdrawal)

This experience has left a bad taste in my mouth. My dad was robbed the other night so I used all the money I had in my account to pay the rent. I was depending on the money from this withdrawal to pay the food shopping and electrcity bill. I told the chat reps this but they either don't understand English well enough or just didn't care.

[GGW Laurie]

Last Wednesday I submitted a withdrawal at Yukon Gold. They wouldn't flush the winnings for me so it remained reversible for 4 days instead of the usual 2 because of the weekend.
On Sunday a chat rep told it would be processed on Monday.

On Monday a chat rep told me the money had been paid 'yesterday'(sunday) and it will take up to a week for it to appear in my account but it will probably only be a day or 2.

On Tuesday a different chat rep told me it was processed Monday and it would take up to 3 days to appear in my account.

Yesterday I contacted the Yukon Gold CM rep and was told that it was sent to be processed on monday, they indeed do not process on sundays and that it takes 3-5 business days so the latest I will see it is next monday (12 days after the original withdrawal)

This experience has left a bad taste in my mouth. My dad was robbed the other night so I used all the money I had in my account to pay the rent. I was depending on the money from this withdrawal to pay the food shopping and electrcity bill. I told the chat reps this but they either don't understand English well enough or just didn't care.

Man that sucks Paulyt, im sorry your dad was robbed and just hope the same isnt being done to you by a casino, i dont know much about this casino but id sure stay on their ass till i got a hold of someone who spoke English well enough to give me some straight answers...........hope all turns out ok for you and your dad..........laurie

[paulyt]

They are part of the CasinoRewards group so I'm pretty sure I will get paid but having a 48-hour reversible period that is non-flushable has guaranteed I will NEVER play at ANY CasinoRewards casino again.

EDIT: That and the awful customer service.

[paulyt]

Talked to another CS rep. This guy was very helpful. He said that the payments department told him that there was a problem with their payment processor and the money has been resent and will be 2 days maximum this time. I will update when I receive payment.

I would also like to thank Renee_RA for all her help.

[AussieDave]

Their English shouldn't be that bad Because their CS is located in Sydney (Australia)...

8 days for a withdrawal from an accredited eCogra casino, that's just BS. Hell if it was going to your bank account account they could take a stroll down the street and personally drop it into your bank account.

Now that would be some mighty fine player PR!

Renee is a mate of mine, if she tells you xyz you can count on her word.

And yes I think the 48 hour non flush policy is absurd too.



Cheers

Dave

[paulyt]

Still waiting. It's now been 11 days or 7 business days. Ridiculous, bloody disgraceful.

[paulyt]

Been told something different AGAIN by support. This time it's back to the "It was processed on the 16th" even though the last person I talked to told me it had to be done again and was done so on the 19th.

EDIT: Being given the run around.

During the chat I said "What I don't understand is why you're back to telling me it was processed on the 16th when I've been told there was a problem then and it had to be sent again and it was done on the 19th"

They responded with "you should get it next week"

I then said "I didn't ask when I would get it. I asked why I keep being told different things."

No reply.

EDIT2: MG is lucky I've had good experiences with other MG casinos. If this was my first experience with an MG casino I would never play at another one. I've asked them to close all my CasinoRewards casino account.

[paulyt]

It is now Monday the day I was told would DEFINITELY be the latest I would receive it and STILL NOTHING. I am officially pissed off. Going to be kicked out as I told them Monday at the latest like Yukon and Renee told me.

[paulyt]

Tibs: the money was sent to your card ending in ****
paul: So I keep being told
paul: but I was first told on the 16th then I was told there was aproblem with that and it had to be sent again on the 19th then I was told again it was the 16th
Tibs: have you checked your bank statement ?
paul: Yes
paul: I had * in there on thursday and there is still * in there
Tibs: in that case you will need to send a copy of your bank statement to payments@casinorewards.com to show them you never received the money.


Are they fucking serious?? I'm the one having problems trusting them, it shouldn't be the other way round.

[vegetagirl2008]

I think your next step would be to do a PAB I know it would be a not a good thing to do due to your circumstances but it would be the best option. You been told different dates and the issue is not resolved because you have not received your money.