Yukon Gold - Been waiting 8 days for a withdrawal. Been told 3 different things.

**paulyt** · 23rd November 2009, 01:13 AM

Now they reckon this afternoon or tomorrow at the latest. If it's not there tomorrow I'm going to ecogra and I'm going to do a charge back on the deposit.

**paulyt** · 23rd November 2009, 01:19 AM

Originally Posted by vegetagirl2008

I think your next step would be to do a PAB I know it would be a not a good thing to do due to your circumstances but it would be the best option. You been told different dates and the issue is not resolved because you have not received your money.

The thing about a PAB is I actually expected them to pay me and posted this thread more as a warning to other players that CasinoRewards were having delays in paying people. By the time all this other stuff happened it was too late to post a PAB because of the public nature of my rants.

**paulyt** · 23rd November 2009, 05:34 AM

Have received an email from the payments manager. They were very nice and professional and aplogised for everything that has happened.

p.s Thanks once again to Renee. You are an angel.

**paulyt** · 24th November 2009, 01:08 AM

Got the money this morning. Also got $50 from 32red which I wasn't expecting until tomorrow so I gave that to the landlord with the rent as they had to wait to get the money.

**vegetagirl2008** · 24th November 2009, 01:11 AM

I am glad you got your money and your dad is doing alright..

**paulyt** · 24th November 2009, 01:17 AM

Thank you vegetagirl.

**vinylweatherman** · 24th November 2009, 11:04 PM

Originally Posted by paulyt

Now they reckon this afternoon or tomorrow at the latest. If it's not there tomorrow I'm going to ecogra and I'm going to do a charge back on the deposit.

Far too early to even CONSIDER this weapon. The threat of a chargeback can often make things even worse, as the casino fears they will pay you, and you will STILL charge back the deposit, or that you have already disputed it with your bank, and may have lost control of the process. This could lead them to holding back for WEEKS just to ensure there is no chargeback.

In most cases, a deposit will be returned, eventually, so a chageback does not achieve the main objective anyway, payment of winnings.

Casinos also keep a blacklist of "dangerous" players who are high risk of charging back deposits, which might make life tough at other casinos.

A complaint to eCogra would be a good step though, but since you got the money it would be about poor service and lack of proper communication, rather than refusal to pay.

I have made a complaint myself about another casino group that was constantly cocking up payments to my Neteller account, resulting in them thinking they had been sent, when they hadn't, or had been done not in accordance with their own merchant terms with Neteller, and thus declined BY Neteller. 9 months of getting several different excuses during numerous incidents, a complaint to eCogra flushed out the CORRECT reason, and the appalling levels of non-communication between operator and processor, despite them both being in the same location, coupled with CS having little or no idea what was going on, and accounts ignoring even INTERNAL emails from them so they could then help me.

This looks very similar. Different departments not communicating, and CS just making it up as they went along, rather than saying "F*** knows" to you

CS often give the most likely reason for a delay, but make it sound like they have actually investigated and found it to be the DEFINITIVE reason. This works, provided things sort themselves out in the end, and no other rep offers a DIFFERENT "definitive reason" to you.