Casino Complaint Mr Green - no answer - maybe no payment?

[eu_lowroller]

hi, i played at the casino www.mrgreen.com on monday and made a withdrawal and then i asked directly the chat support, which is only available about email, how long it takes in their casino, to get the withdrawal approved.

first i got an answer within only 5 minutes, but there was only written "please be a little patient" in german, but i've translated it for you certainly

then i wrote back and told them, that this didn't answering my question, because i wanted only to know HOW LONG it takes, to get my withdrawal, but since that i got never any response from them and my withdrawal is now after about 50 hours still reversable, although they've written in their T&C, that bank transfering takes only 1-24 hours and now we have about 50 hours and i got not any answer from their support, so that's not really a good start for this very new casino, or am i really so much impatient?

for me it's very normal, to get paid within 24 hours and if a casino don't pay within this time frame, i'll certainly never play there, so they have certainly lost me now, but i want also my withdrawal, which is still reversable in my account.
ok, that's only(?) about €60.-, but when they have even problems with such a small amount (for them), what is then, when you have a very big withdrawal?

have anyone else such a problem with this casino, or am i the only one, who plays there?

thanks in advance for your answers

[vinylweatherman]

Originally Posted by eu_lowroller

hi, i played at the casino www.mrgreen.com on monday and made a withdrawal and then i asked directly the chat support, which is only available about email, how long it takes in their casino, to get the withdrawal approved.

first i got an answer within only 5 minutes, but there was only written "please be a little patient" in german, but i've translated it for you certainly

then i wrote back and told them, that this didn't answering my question, because i wanted only to know HOW LONG it takes, to get my withdrawal, but since that i got never any response from them and my withdrawal is now after about 50 hours still reversable, although they've written in their T&C, that bank transfering takes only 1-24 hours and now we have about 50 hours and i got not any answer from their support, so that's not really a good start for this very new casino, or am i really so much impatient?

for me it's very normal, to get paid within 24 hours and if a casino don't pay within this time frame, i'll certainly never play there, so they have certainly lost me now, but i want also my withdrawal, which is still reversable in my account.
ok, that's only(?) about €60.-, but when they have even problems with such a small amount (for them), what is then, when you have a very big withdrawal?

have anyone else such a problem with this casino, or am i the only one, who plays there?

thanks in advance for your answers

The telling point is the fact the withdrawal is STILL sitting as reversable. Whatever delays are further down the payment pipeline, this shows they have made NO EFFORT WHATSOEVER to even BEGIN the process of sending you the withdrawal, and this is more than TWICE their claimed time they say the transfer to your bank takes.

There is some VERY clever wording there as well, they say it is the BANK TRANSFER that takes 1-24 hours, and do NOT mention the timeframe for the entire process of "withdrawal". They may have a VERY lengthy pending period, or only initiate the process on a single day of the week, after which they state the obvious, bank transfer takes 1-24 hours.

Support, have also gone from answering in 5 minutes, to not answering at all, when your question gets rather too direct for them to fob off with a bland canned response.

Maybe no payment, but more likely a long wait, and a battle through layers of incompetence (assuming they are not INTENTIONALLY rogue, such as the Virtual casino group).

[eu_lowroller]

Originally Posted by vinylweatherman

There is some VERY clever wording there as well, they say it is the BANK TRANSFER that takes 1-24 hours, and do NOT mention the timeframe for the entire process of "withdrawal".

Hm and i thought certainly, that my withdrawal got approved within this time, because a bank transer can't be done within 1 hour within the EU, even with our new T&C for all banks since 1st November, on which a bank transfer must be on your account at the next working day.

ok it's from a €5.- non-deposit bonus, but i don't posted it in the bonus-issue forum, because it have nothing to do with the bonus, but with the incpmeptence of this casino

still no answer on my last 3 emails to them.

maybe i should only wait and hope, that i get the money, otherwise i could only warn another people, to play there.

[jetset]

Mr. Green was set up by two of the Betsson founders, and up to now seems to have been trouble free.

I have a contact in the management there, and I have referred him to this thread in the hope that he can resolve this.

[eu_lowroller]

@jetset, thank you very much

[eu_lowroller]

wow, i got now an answer and they quoted my sentence "maybe i should only wait and hope, that i get the money, otherwise i could only warn another people, to play there."

they told me, that i can do this certainly, but they can only excuse for the long withdrawal time and they will process it soon.

hm, now i'm relly very excited, if i tget my withdrawal soon

thanks hetset again for your help

[jetset]

Only a pleasure

Good to see that they are sorting your problem out!

[eu_lowroller]

hm, maybe i'm really very impatient, but after 73 1/2 hours, the money is still sitting in my account and nothing happens, so i didn't get the money this week, although i made my withdrawal directly on monday, so that's not really very good service i think, or am i too spoiled from another fast paying casinos?

[Pulver]

That sucks lowroller... I have been paid within 3-4 days when I have been lucky enough to cash out from them. (That Jackpot 6000 slot can eat you alive when it is the wrong mood though )

Anyways, they seem like a standup casino, so im shure you will be paid.

[eu_lowroller]

Originally Posted by Pulver

I have been paid within 3-4 days when I have been lucky enough to cash out from them.

Ok, so i should get paid tommorow, but after that, i'll surely never play there again, because that's much too long and this only for a €60.- withdrawal