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hi, i played at the casino www.mrgreen.com on monday and made a withdrawal and then i asked directly the chat support, which is only available about email, how long it takes in their casino, to get the withdrawal approved.
first i got an answer within only 5 minutes, but there was only written "please be a little patient" in german, but i've translated it for you certainly ![]() then i wrote back and told them, that this didn't answering my question, because i wanted only to know HOW LONG it takes, to get my withdrawal, but since that i got never any response from them and my withdrawal is now after about 50 hours still reversable, although they've written in their T&C, that bank transfering takes only 1-24 hours and now we have about 50 hours and i got not any answer from their support, so that's not really a good start for this very new casino, or am i really so much impatient? for me it's very normal, to get paid within 24 hours and if a casino don't pay within this time frame, i'll certainly never play there, so they have certainly lost me now, but i want also my withdrawal, which is still reversable in my account. ok, that's only(?) about €60.-, but when they have even problems with such a small amount (for them), what is then, when you have a very big withdrawal? have anyone else such a problem with this casino, or am i the only one, who plays there? ![]() thanks in advance for your answers
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There is some VERY clever wording there as well, they say it is the BANK TRANSFER that takes 1-24 hours, and do NOT mention the timeframe for the entire process of "withdrawal". They may have a VERY lengthy pending period, or only initiate the process on a single day of the week, after which they state the obvious, bank transfer takes 1-24 hours. Support, have also gone from answering in 5 minutes, to not answering at all, when your question gets rather too direct for them to fob off with a bland canned response. Maybe no payment, but more likely a long wait, and a battle through layers of incompetence (assuming they are not INTENTIONALLY rogue, such as the Virtual casino group).
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Full Fruity ahoy capt'n ![]() Boarding party at the ready. ATTACK!!!!!! |
| The Following User Says Thank You to vinylweatherman For This Useful Post: | ||
eu_lowroller (4th November 2009) | ||
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ok it's from a €5.- non-deposit bonus, but i don't posted it in the bonus-issue forum, because it have nothing to do with the bonus, but with the incpmeptence of this casino ![]() still no answer on my last 3 emails to them. maybe i should only wait and hope, that i get the money, otherwise i could only warn another people, to play there. |
| The Following 4 Users Say Thank You to jetset For This Useful Post: | ||
eu_lowroller (5th November 2009), LOOKAWAY (5th November 2009), maxd (5th November 2009), RobWin (5th November 2009) | ||
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@jetset, thank you very much
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wow, i got now an answer and they quoted my sentence "maybe i should only wait and hope, that i get the money, otherwise i could only warn another people, to play there."
they told me, that i can do this certainly, but they can only excuse for the long withdrawal time and they will process it soon. hm, now i'm relly very excited, if i tget my withdrawal soon ![]() thanks hetset again for your help
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Only a pleasure
Good to see that they are sorting your problem out!
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jetset |
| The Following 2 Users Say Thank You to jetset For This Useful Post: | ||
eu_lowroller (5th November 2009), rockycatt (5th November 2009) | ||
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hm, maybe i'm really very impatient, but after 73 1/2 hours, the money is still sitting in my account and nothing happens, so i didn't get the money this week, although i made my withdrawal directly on monday, so that's not really very good service i think, or am i too spoiled from another fast paying casinos?
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That sucks lowroller... I have been paid within 3-4 days when I have been lucky enough to cash out from them. (That Jackpot 6000 slot can eat you alive when it is the wrong mood though )
Anyways, they seem like a standup casino, so im shure you will be paid.
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| The Following User Says Thank You to Pulver For This Useful Post: | ||
eu_lowroller (5th November 2009) | ||
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