Nedplay- payment issues

**beengirl** · 10th October 2009, 10:48 PM

Joined this casino in July, but thought the customer service was crap and requested withdrawal.. This has been on going on months saying need id sent it, sent it, sent it, sent it, sent it and have been chasing chasing chasing chasing..

Finally they said they had id and money was ready to send to moneybookers, but stilll no withdrawal...

When I ask was told, will be "This withdrawal is ready since the 2nd of october. Our financial department will transfer the amount as soon as possible. "

What do i have to do to get my money back!!!

**prostudio** · 10th October 2009, 11:10 PM

I cant understand why this people are not serious with their bussines!
It make me feel bad when i listen like this things.....
Its like playing in a LAND BASED casino and the staff said to you " Please come back tomorrow to receive your money "
Its terrible for a gambler/player to WAIT OWN MONEY!

**vinylweatherman** · 10th October 2009, 11:16 PM

Originally Posted by beengirl

Joined this casino in July, but thought the customer service was crap and requested withdrawal.. This has been on going on months saying need id sent it, sent it, sent it, sent it, sent it and have been chasing chasing chasing chasing..

Finally they said they had id and money was ready to send to moneybookers, but stilll no withdrawal...

When I ask was told, will be "This withdrawal is ready since the 2nd of october. Our financial department will transfer the amount as soon as possible. "

What do i have to do to get my money back!!!

From this statement, you should have had it by now (Moneybookers).

First, log in to Moneybookers and check for the payment. If it isn't there you have the following options:-

1) Contact Nedplay Rep.
2) PAB (Pitch a Bitch)

From your post, the issue seems to be that you sent ID, but CS just kept on losing it, and requesting it again and again. This is a common complaint, and is a highly unsatisfactory state of affairs given that the ID images are a SECURITY and PRIVACY matter, rather than a mere email support request.

Emails are NOT "lost" (assuming you sent them to the correct email address), they are MISPLACED. This means that the casino CANNOT carry out their obligations to ensure your documents are dealt with securely, because they don't know where in the system they are.

**beengirl** · 11th October 2009, 10:39 AM

I have checked and no payments received..

I would advise everyone not to play here. This is the worse casino I have ever dealt with.. They are a joke!

I have contacted them again.. will report back.. Surprised they are not listed as rogue.. I'm new here and that was where I first searched!

**zebedy** · 11th October 2009, 12:03 PM

Originally Posted by beengirl

Joined this casino in July, but thought the customer service was crap !

Exactly the same in my experience , they seriously need to improve on there CS,

**paulcr** · 11th October 2009, 12:27 PM

I have a pending cashin from the 29th September with Nedplay, stuck on work in progress in cashcheck.

I did pm dutchrobin on the 7th October and he said he would look into it and get it to me as soon as possible. I have logged in within the last five minutes to check the status of the cahin and it still says work in progress.

**kandyman11** · 11th October 2009, 12:53 PM

i had the same problems a few months ago

i did get the money in the end after about 4 weeks of trying

as soon as it was in my bank i deleted the casino and went to another

**mrjones** · 11th October 2009, 01:13 PM

sorry to say have to agree this outfit is poor nothing but problems from the day it was set up ,ive had nothing but problems then closed account down thank god i did .cheers

**ramones70** · 11th October 2009, 03:10 PM

It seems nothing has changed at Nedplay since I played there in July. It took 10 days to get my winnings to my Moneybookersaccount, and I haven't played there since.

**Roanan** · 11th October 2009, 06:40 PM

What wonderful support they have...

You create a support ticket and it sits for days until the system sends you an email stating:

This is an e-mail to remind you that your request (#12345) is pending and awaits your feedback.

Please follow the link below link to review and update your request:

My feedback? I submitted the ticket and it's THEM who has ignored it.
__________________________________________________

It's during times like these that I remember my Father's
last words, which were: "Don't son, that gun is loaded!!!"