Nedplay- payment issues

[maphesto]

They have closed my issues but I haven´t received any money.

Withdrawal request was made nov 21 and the documents were approved nov 23.

However, they are trying to speed things up, when I read closed tickets they are showing me this:

Dear XXX,

Please chase withdrawal for maphesto, and send maphesto an email. Withdrawal is from november 21st and is still pending.

Regards,

XXX

This means that I probably will get my money, but I haven´t got an email from them. I often choose microgaming just to get winnings quicker, but I have even got money quicker from Club Player that this..

[Edward D. Wood]

After a while of flying around in the internet I looked for this thread and...oh boy this theme is still active.
I would this hassle expect from a Rouge casino group - or a "ops we ran out of money" casino....why the heck is this still active?
And further more - they banned Rushmore from the accred.-list for a good reason, but this casino behaviour is on the same level of the bottom line.

I was really thinking they had problems - making mistakes - like we all do. But they haven`t learned from it. Though they had the time to change their staff/system or whatsoever. Sad - very sad. It is a nice casino and the slots were pretty warm (for me).

I def. never will deposit again.

Just my 2 cents - if others want to play there....DO IT!!! I wish you all the Jackpots they offer and tons of money.

Ed

[Casinomeister]

...
And further more - they banned Rushmore from the accred.-list for a good reason, but this casino behaviour is on the same level of the bottom line...

Please note - they were removed from the Baptism by Fire section a couple of weeks ago.

We're having some serious communication problems at the moment...

[spiderlegz]

Please note - they were removed from the Baptism by Fire section a couple of weeks ago.

We're having some serious communication problems at the moment...

Hope they improve.

I tend to think that they have (or at least they did have) good intentions but werent experienced enough to straight up start a casino and succesfully managing it. Then issues started to pile up.. Add to that dutchrobins health issues and you get a mess.

[Roanan]

We're having some serious communication problems at the moment...

Ya think?

[Edward D. Wood]

Please note - they were removed from the Baptism by Fire section a couple of weeks ago.

We're having some serious communication problems at the moment...

Sorry Meister - my fault. It is always easier to scream out than to get all the information together!!!
Thanks for this update!

[maphesto]

Does anyone have contact with the Casino? I haven`t been able to reach them since last week. Live chat doesn´t answer and they have not answer my last ticket.

It still say "work in progress" and the withdrawal request was made nov 21.

[threescatters]

This post has been concealed because there is a PAB in progress regarding this issue.

The Terms of the PAB process state that PAB issues should NOT be discussed on the forums while the PAB is in progress (see the Pitch-A-Bitch FAQ for details, especially items 2.6 and 3.10).

Open discussion of the contents of this post could harm the OP's chances of a successful PAB resolution.

I withdrew also around nov 21st and have been asked for ID things, i sent them in quick but still no money I made a few deposits and played a lot then cashed out when i was up £20 - I am hardly breaking the bank or a high roller but still no money after a month almost

[maxd]

I heard from them a few days ago.

FWIW, we expect there should be movement on our PAB issues in the coming week. If not then ... things could start getting a little prickly.

[maphesto]

I finally reached Live Chat today.

She said this:

I have just contacted the finance department, and they will chase your withdrawal and contact you by mail today / night.


It´s 700€ we are talking about here.