Nedplay- payment issues

**Edward D. Wood** · 17th October 2009, 05:14 PM

Originally Posted by buttkiss56

I talked to online support yesterday about neteller and Judith was very helpful, i had neteller on support too and they said they can't accept deposits from on-line gaming so i thought , well I won't say what i thought so i told Judith to put all my moeny back in and she did, i played a bit and then cashed out with visa now hopefully that will go though,, grrrrrrrrr, so wasted all my time with neteller getting my new account set up, oh well u live and learn

And so your money is back at the start...2 days ready to reverse and then (maybe) proceeded to the so-called financial-unit. (or how they call it).
I`ve choosen moneybooker....by the way...my bodog withdrawal took about 30min today....hmm this makes me think.

**stoichkov** · 17th October 2009, 08:16 PM

i have withdraw pending since 03-10-2009
they send some money on 16-10-2009

but not the total still wait for ricive the rest of the money

**Roanan** · 17th October 2009, 09:14 PM

Originally Posted by Edward D. Wood

And definitely didn`t meant until this morning

@Roanan: Have you tried the online support? You can reach them CET about 3-4 o`clock. Just be patience try it several times in a row.
Maybe there is a problem and we all know that this casino isn`t that much "repsonsive".....just don`t give up.

Available between 09:00 am tot 11:00 pm
Saturday & sunday from 01:00 pm to 11:00 pm (CEST time / GMT +2)

Sorry, all our chat representatives are busy right now. Please either try again later or click here for support.nedplay.com to leave messages per email. This is monitored 24/7 and all email will be responded within 24/48 hours.

This is at 12:00 noon PST, or 9pm CEST.

2 hours before they're supposed to close, they're already closed.

**buttkiss56** · 17th October 2009, 09:26 PM

well not all my money,, left some in to play lol and yes back to the waiting game,, butt i have nothing else to do

**stoichkov** · 18th October 2009, 03:53 PM

they told me they gonne pay the rest this weekend . still nothing now !. i contacted from chat not working and the nedplay support site also still no reply .
pfffffff i hate this i deposit almost 5000 .

and if you win you dont get it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!

**Edward D. Wood** · 18th October 2009, 05:36 PM

Originally Posted by stoichkov

they told me they gonne pay the rest this weekend . still nothing now !. i contacted from chat not working and the nedplay support site also still no reply .
pfffffff i hate this i deposit almost 5000 .

and if you win you dont get it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!

the same here...as you all read Robin wanted to solve this issue ASAP. Well, what he didn`t said. HOW LONG as soon as possible means.
its REALLY annyoing and the live support isn`t available at weekends

**AussieDave** · 18th October 2009, 06:19 PM

Originally Posted by dutchrobin

I will make sure that your withdrawal is processed as soon as possible.

It's now the 18'th Oct 2009 and Ed's been waiting at least since the 12'th Oct for his 2,200 withdrawal.

Granted most new casinos go experience teething problems. But NedPlay has been listed in the Baptism by Fire since July 2009.

This is just plain woeful. I'd expect this from a RTG clip joint but not a listed CM casino.

Going on the experiences posted here by members NedPlay should be re-branded NoPay. Kick'em to the not recommended list and maybe that will help them get their collective act together. Because frankly nothing their doing now is solving these issues.

Cheers

Dave

**vinylweatherman** · 18th October 2009, 10:40 PM

Originally Posted by buttkiss56

I talked to online support yesterday about neteller and Judith was very helpful, i had neteller on support too and they said they can't accept deposits from on-line gaming so i thought , well I won't say what i thought so i told Judith to put all my moeny back in and she did, i played a bit and then cashed out with visa now hopefully that will go though,, grrrrrrrrr, so wasted all my time with neteller getting my new account set up, oh well u live and learn

It is odd then that Neteller let you have an account, since they were set up EXCLUSIVELY to tap the online gambling market, originally targeting the USA and Canada when credit cards started to decline transactions.

Neteller have a list of countries where they DON'T allow gambling transactions, but normally they won't accept NEW account registrations either from such areas - there being little point.

It is odd to find that VISA WILL process (knowingly) gambling transactions, but Neteller will not. You may find that putting it back onto VISA also fails, in which case you would be stuck with a cheque.

Without knowing where you are located, we cannot advise which processors would be best for you.

**Edward D. Wood** · 18th October 2009, 11:52 PM

Funny enough that my ticket is on status "solved" in their ticket-system.
Sure - they approved my documents....but for me the ticket is half-way through the tunnel.

**Edward D. Wood** · 19th October 2009, 02:54 PM

even that this is gonna be the daily soap opera.

I just contacted the live-support. The person was as usual friendly but if you want some detailed information...it is just not possible. I didn`t went through the excuses. After a while I was speaking to someone else.
He will check the status and will be back in 30 min. This is really nice and friendly. Well lets see whats the result out of this.

Hm, very strange and odd. And it feels like loosing and that I am on the wrong side of this incident.

I will keep you updated. So, don`t miss the next time when its starts with "Hello my name is XXXXX - how can I help you? "

Ed.