Nedplay- payment issues

[munnoos]

me think they will process the money but it will take very late atelease two month becouse i got one withdrawl after 60 days and another withdrawl is pending for 45 days not yet process.

[Edward D. Wood]

Oh my God....this support is really beyond todays standard.

I have managed to win 2200$ and it took them 2 days to get this withdrawal into status "work in progress".
I wrote them, cause its my first withdrawal about the docs they need. No answer. YES, I have made a ticket...but no reaction. Haha, then I read it takes about upt to 48h to respond.

The live chat is also not available.

It really makes me think about support quality. I hope I will get paid
I wrote dutchrobin a PM to speed things up..well lets hope.
I will keep my fingers crossed for all the guys here who are also waiting for their money.

Ed

[paulcr]

If they had much better support, ie. 24hr live help, and process payments daily, they could soon become one of the top microgaming sites imho.

Just a shame they fall down massively on these two issues.

[newjam]

I was given the runaround by these. In the end PAB did the trick but it seems that they pay only lip service to the definition of an accredited casino with regards to payout times. I will never deposit there again. Slow payout/poor cs is a good way to lose customers.

[Edward D. Wood]

at least I was able to reach their chat support!!!
strange thing is that 2 of my opened tickets are somehow disappeared in their system.

This support ticket system is a good idea, but when they are able to delete the tickets without traceable for the customer its worthless!!!

[dutchrobin]

Hi,

To all players in this thread:

I appreciate your comments made in this forum.

I would like to mention that I am always here to help with issues regarding payout and complaints.

Usually I am able to resolve all issues within 24 hours. Please PM me with your Nedplay account name so I can help you with your request.

The Nedplay support system is implemented to reply to player requests within a reasonable timeframe. When a player sends a message to support@nedplay.com, the system automatically adds the senders email address to the support system. The support team will reply to the requester and try to resolve the issue.

I regret the fact that there have been delays for players that posted in this threat and I will do everything in my power to avoid these in future.

Nedplay casino will always payout genuine players and I have taken the responsibility to increase our support department to meet the increasing demand for support as from the first of November 2009.

Players that request their first withdrawal, will be asked to send documents for verification of their age and a proof of address.

This usually means that the first withdrawal request takes longer and I would like to ask you to send me a message if you experience any problems with your withdrawal request.

We are improving our operations every day to give players a better service and I would like to mention that we are not the largest casino operator in the world. But our flexibility gives us the ability to offer promotions that can be very attractive to players.

We are very serious and honest in our ambitions and we wish to work with players to create a very nice casino with great promotions, offers and free tournaments.

Please contact me here in the forum or send a message to support@nedplay.com if you have a comment or if you need anything else, I will be more than happy to help you

Kind Regards,
Robin

[bryand]

Hi Robin,

I have been a member of Nedplay for some time but have not yet deposited because I wanted to see if problems emerge as you are a new casino. It seems in this thread that Nedplay either (a) is not able to payout timely due to its financial condition or lack of personnel or (b) chooses not to payout in a timely manner. As you know, players put a high premium on casinos that payout timely and without complications. Can you explain the specific reason or reasons that Nedplay is getting payout complaints? When do you anticipate the problem(s) will be resolved?

Thanks.

Hi,

To all players in this thread:

I appreciate your comments made in this forum.

I would like to mention that I am always here to help with issues regarding payout and complaints.

Usually I am able to resolve all issues within 24 hours. Please PM me with your Nedplay account name so I can help you with your request.

The Nedplay support system is implemented to reply to player requests within a reasonable timeframe. When a player sends a message to support@nedplay.com, the system automatically adds the senders email address to the support system. The support team will reply to the requester and try to resolve the issue.

I regret the fact that there have been delays for players that posted in this threat and I will do everything in my power to avoid these in future.

Nedplay casino will always payout genuine players and I have taken the responsibility to increase our support department to meet the increasing demand for support as from the first of November 2009.

Players that request their first withdrawal, will be asked to send documents for verification of their age and a proof of address.

This usually means that the first withdrawal request takes longer and I would like to ask you to send me a message if you experience any problems with your withdrawal request.

We are improving our operations every day to give players a better service and I would like to mention that we are not the largest casino operator in the world. But our flexibility gives us the ability to offer promotions that can be very attractive to players.

We are very serious and honest in our ambitions and we wish to work with players to create a very nice casino with great promotions, offers and free tournaments.

Please contact me here in the forum or send a message to support@nedplay.com if you have a comment or if you need anything else, I will be more than happy to help you

Kind Regards,
Robin

[buttkiss56]

Hi Robin i sent you a pm and it wasn't anwered, can you please read and get back to me, i have some cash out that seem to be taking a very long time, thanks

[Edward D. Wood]

Hi Robin i sent you a pm and it wasn't anwered, can you please read and get back to me, i have some cash out that seem to be taking a very long time, thanks

So did I...but its just in the pending status for a few days

[beengirl]

I sent pm too...

Lets see when we get paid..


I will update you all..