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Intertops Red Issues
I hope someone can perhaps advise on what I should be doing about this. I am a bit stuck as to the best way to handle it especially as they appear to be a casinomeister accredited casino.
I have been playing with Intertops for a while now. I have spent over $30k there, plus $20k at Royal Joker (which was owned by them until 1st Sept) and have not made any withdrawals. I am finding that the Real Time Gaming software is not exactly fair, and have even had another RTG casino operator tell me the software is very 'streaky'... I think this means that you could spend a fortune and not win, but you could also hit it very lucky and win big.
I threw a mini-tantrum on 4th Sept and told them I revoke my authority for them to debit my credit card, and to permanently close the account. I did this via their chat system. The operator confirmed they had accepted that and they would close my account and remove my card details from their system.
I later found out this was untrue. They didn't close the account, but instead gave me a large bonus, so despite my better judgement, I deposited more funds. I eventually won a bit, and went to withdraw $10,000. I spoke to a chat operator who said all was well, so I went ahead and did it. I then spoke to another operator, and asked them to lock the withdrawal so that I could not reverse it. Now, after what I spent with them, I would have expected this to be done, but it was not only NOT locked, but I didn't even need to reverse the withdrawal in order to continue to use those funds! I would have thought every casino that was accredited should be required to lock the withdrawal or the account on demand. I have played at other RTG casinos such as Buzzluck, and they lock the withdrawal straight away on demand, plus you have to reverse it first in order to play with those funds.
So, stupid me (and yes, I DID do it!) used the winnings and lost very, very quickly (in about 2 hours). This left me with nothing. I complained to the VIP Manager, who said she would find out why the operator did not lock the withdrawal on my request, but I never heard back from her. It seems that they are happy for a high-roller to win, then lose back, their winnings, without the need to apply any system that is designed to protect the player. Yeah, I know that is sour grapes, but seriously, with my spend, I would have expected them to lock the withdrawal, or at least add a process in order to reverse it.
I eventually gave up playing, but the darndest thing happened.... now, this was after I provided a scan of both the front and back of my cards... about $14,070 worth of transactions were debited from my card WITHOUT my authority! Without me performing the transactions! They told me that I had some large bonuses and the amounts that went into my account were the 'bonuses' they were offering. I think that I made a massive mistake because I should have blanked out my CVV2 code in my scans (I know, duh, right!). I spend about $350-500k per annum at various sites, so it wasn't too massive a hit, but I'm really quite pissed off about it. How can they take the liberty of processing transactions I didn't authorise? They had given me bonuses (50% of my deposits) along the way, and it seems to me that they felt they had some sort of right to recover the bonuses they gave me by debiting my card for them!
I am really surprised by their actions, and perhaps they saw me coming from a mile away, but as they are accredited, I really had no thoughts that they would dupe me.
Another thing is that now they have actually closed my account after I complained about this! Pity they didn't do so when I actually demanded that they permanently close the account!
What should I do? I feel like flying over there and dealing with it in person, I'm just so angry about this. I have all the names and locations of their senior management, and with what has happened, it would be worth it for me to fly over and get this sorted out. I also spoke to the bank, and I have a strong case for disputing the transactions, but then this will see me blacklisted everywhere, I am sure.
I'm just so disappointed that after showing a good deal of loyalty, including over $30k spent with them without any withdrawals, they would do this! I had heard nothing negative about this casino until my own experience, and I wonder if it's got to do with this casino rarely having high-rollers playing there.
Anyway, any ideas would be greatly appreciated.
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Originally Posted by funeral979
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