Cherry Red slow withdrawal approval - again

[LRDell]

As I have posted about before there are real issues with withdrawals at Cherry Red (maybe only if you are a US player). First there is the issue of not being able to take part of a withdrawal to use it without first cancelling the whole withdrawal and starting the approval clock again (apparently a lot of casinos do this, though). Then there is the 24 - 48 hour approval process, except that my $1000 has now been sitting there for four days without being approved. Chatted with various people - "they are experiencing some delays," "should be processed tomorrow," "oh, its always 48 hours" (this was on day three), then again yesterday "should be processed tomorrow." Tried Louise - said she can't really help with wire withdrawals. Approval process should not be any different. This has happened with every withdrawal I make here - and then it usually takes at least two weeks for the wire to hit my bank.

[GGW Laurie]

I feel for you, i really do, this is one of the reasons i no longer play at any of their casinos, until they improve the way they do payments and put the truth out there to whats going on, they have lost a loyal player and im sure im not the only one..............good luck to you....................laurie

[Larsenne]

Dear LDRell.

I played at Rushmore Casino (and Cherry Red is one of the casinos in the Rushmore Group). My first withdrawal was delayed and I didn't ger any explanation why, which I find is very ignorant. Just "sorry for the delay".
So, my solution was that I deleted the casino from my computer, and will not play there until the complaints stop about them.

I really hope that you get your money, (of course you do!) but I think one should be careful playing at those casinos for a while.

Regards
L'arsenne

(By the way, there is a thread about fast paying casinos with many good experiences. It contains casinos with different softwares.)

[silkprint]

Congrats on your win LRDell
All of my withdraws except for the very first one have sat there in the 'pending' for a few days at least . Stay away from it and don't reverse !
A wire will take up to 12 or 13 business day but you will get paid eventually .I hate how they sit there in the pending section to but really just stay away from it until they scoop it out .
Good luck

[Nifty29]

I dont know why anybody is bothering with the Rushmore Group right now.

The only thing they have going for them is Louise - and they are making her run the gauntlet!

Maybe we should, as a player group, ask Bryan to review their accreditation here at Casinomeister.....it's a privilege that should not only be earned, but also maintained IMO...and I dont think Rushmore is cutting the mustard right now. A very short-term processor issue etc is one thing, but up to 2 weeks for a Neteller transfer and 3 weeks for a wire is ridiculous. I mean, why should Rushmore group be in the same category as 32Red and Buzzluck when they pay within hours?? At least when there is some kind of issue, the aforementioned are upfront and public about the cause and the solution....they dont keep churning out the same bunch of nonsense about processor 'issues' etc etc.

Rushmore group is definitely NOT paying players in a timely manner and I move that their accredited status be at least reviewed.

[bb28]

Excellent post Nifty and I agree.
Whatever has been going on with the Rushmore group has been going on too long and no good explanation has been forthcoming in spite of repeated questions.

I'm really surprised that they have made almost no attempt to reassure their players.

[redbird52]

Slots Oasis is part of this group too. I posted a withdrawal to my ewallet on August 13th and I'm still waiting. Hopefully, it will eventually show up, but I'm getting tired of the placating emails from customer support.

[silkprint]

Wow! I am steering clear for now . I do I like this group but I'm leary at this point .

[DaveG39]

I've been waiting for my last check for, if it comes Monday, 16 business days. A previous one took 17. I will admit, however, that I've never had issues with approval (ie always 48hrs or less). I've not played with them since that cashout (8/5), and plan to close my account as soon as it arrives. I would've closed it already, but, I figure, if I close my account, any hope I had of getting that check would disappear I've already sent my paperwork to Inetbet to start depositing there when I have funds again. The only way their accreditation is going to be reviewed is through PAB.

[LRDell]

Well apparently it was finally approved - at least it isn't still sitting in pending. We will see how long it takes for the wire to hit. I will keep posting on any progress.

I do think that CM needs to consider putting in place acceptable payout time frames for accredited casinos - including for US players. Funny, in every other line of business you can make a transaction with a company in another country and have your money in 24 - 48 hours. Why it takes 2 - 3 weeks for a bank wire is beyond my comprehension.