Grand Mondial Chat Transcript from Aug,18 Speaks Volumes

[bernynhel]

Please wait for a site operator to respond.
Welcome to Casino support live help, one moment please for world-class service
Uschi: Hi, and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative...
Uschi: will be assisting you, how could I be of service...
(deleted by bernynhel): hi. im opted in to the daily cash dash, have been since it started, but every time i try to enter i get an invitation only error msg
(deleted by bernynhel): ive been emailing support since 12 August
(deleted by bernynhel): ?
(deleted by bernynhel): hello?
Uschi: One moment please while we look into the matter for you?
(deleted by bernynhel): np
Uschi: I will be right with you.
(deleted by bernynhel): k
Uschi: William which error message do you receive?
(deleted by bernynhel): 5
(deleted by bernynhel): code 5
Uschi: One moment please while we look into the matter for you?
(deleted by bernynhel): im looking at the tournaments now and both thne daily and grand cash tourneys are open and 0 players are showing to be registered
Uschi: Thank you for waiting. I'll be with you in just a moment.
(deleted by bernynhel): k
Uschi: I'm sorry for the delay. I'll be right with you.
(deleted by bernynhel): k
Uschi: Did you receive an invitation email after you opted in?
(deleted by bernynhel): the promotion was in My Promotions in the lobby so I clicked it and was taken to the web page where that promotion was displayed with the option to opt in
(deleted by bernynhel): i have never received an email from GM not even in response to the 5 emails Ive written support within the last week
Uschi: Optin via http://oir.grandmondial.eu
Uschi: In order to attend this tournament players have to receive an invitation email
(deleted by bernynhel): then why was the promotion in My Promotions and why was the promo displayed and why wasn't the necessary email mentioned on the promotion info page in My Promotions
(deleted by bernynhel): and what happened to the emails Ive been sending support over the last week? Here's the emails:
(deleted by bernynhel): I emailed you on the 12th because I received a "invitation only" error message when I tried to register to play in a Daily mad cash dash right after I received your email invitation. "We endeavor to respond to all queries within 2 to 4 hours." FYI its been 2 to 4 hours x 20! ----- Original Message ----- From: GMC Support Sent: 08/12/09 06:24 am To: (deleted by bernynhel) Subject: re: [2BA-12159B14-A69E] Daily mad cash dash - (deleted by bernynhel) Dear Player, Thank you for your e-mail. This is an automated response and your inquiry has been referenced as [2BA-12159B14-A69E]. We endeavor to respond to all queries within 2 to 4 hours. Should you require urgent assistance, you are more than welcome to Click Here for Live Help.
(deleted by bernynhel):I emailed you on the 12th because I received a "invitation only" error message when I tried to register to play in a Daily mad cash dash right after I received your email invitation. "We endeavor to respond to all queries within 2 to 4 hours." FYI its been 2 to 4 hours x 20! ----- Original Message ----- From: GMC Support Sent: 08/12/09 06:24 am To: (deleted by bernynhel) Subject: re: [2BA-12159B14-A69E] Daily mad cash dash - (deleted by bernynhel) Dear Player, Thank you for your e-mail. This is an automated response and your inquiry has been referenced as [2BA-12159B14-A69E]. We endeavor to respond to all queries within 2 to 4 hours. Should you require urgent assistance, you are more than welcome to Click Here for Live Help.
(deleted by bernynhel): "We endeavor to respond to all queries within 2 to 4 hours." I'd hate to hafta wait for a reply if you only endeavored to respond within 4 to 8 hours! ----- Original Message ----- From: GMC Support Sent: 08/12/09 06:24 am To: (deleted by bernynhel) Subject: re: [2BA-12159B14-A69E] Daily mad cash dash - (deleted by bernynhel) Dear Player, Thank you for your e-mail. This is an automated response and your inquiry has been referenced as [2BA-12159B14-A69E]. We endeavor to respond to all queries within 2 to 4 hours. Should you require urgent assistance, you are more than welcome to Click Here for Live Help.
(deleted by bernynhel): Dear GMC: Have written and re-written over last several days. 1 automated reply with the ridiculous claim that you endeavor to reply within 2-4 hours. I have only been denied when I try to enter as the "invitation only" error msg displays even though I opted in before hand and since have checked to make sure. I also made sure I am subscribed. I am. Each time I attempted to enter the tournament its status was "open" and had, at the time, 0 entries. This has been going on since the 12th when I first emailed you. -wjb
Uschi: I just saw your emails with the "code 5 invite only"error message
(deleted by bernynhel):since Aug 12???
Uschi: we apologize for the delay responding
(deleted by bernynhel): there cannot have been a delay if no one ever responded
(deleted by bernynhel): its called a complete lack of response
(deleted by bernynhel): not a delay
(deleted by bernynhel): the ship has sailed for "delays"
Uschi: Is there anything further I can assist you with?
(deleted by bernynhel): what do YOU think?
(deleted by bernynhel): tell your supervisor to read the transcript to this chat at CasinoMeister.com I'll email a direct link later, since I now know you are, indeed, receiving my email.

[cynthial]

Simply and utterly pathetic.

[bernynhel]

Oh yeah, here's the "already opted in" screenshot.

[oldtrvlagt]

One might say they are the definition of "inept"

[Mario]

Please wait for a site operator to respond.
Welcome to Casino support live help, one moment please for world-class service
Uschi: Hi, and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative...
Uschi: will be assisting you, how could I be of service...
(deleted by bernynhel): hi. im opted in to the daily cash dash, have been since it started, but every time i try to enter i get an invitation only error msg
(deleted by bernynhel): ive been emailing support since 12 August
(deleted by bernynhel): ?
(deleted by bernynhel): hello?
Uschi: One moment please while we look into the matter for you?
(deleted by bernynhel): np
Uschi: I will be right with you.
(deleted by bernynhel): k
Uschi: William which error message do you receive?
(deleted by bernynhel): 5
(deleted by bernynhel): code 5
Uschi: One moment please while we look into the matter for you?
(deleted by bernynhel): im looking at the tournaments now and both thne daily and grand cash tourneys are open and 0 players are showing to be registered
Uschi: Thank you for waiting. I'll be with you in just a moment.
(deleted by bernynhel): k
Uschi: I'm sorry for the delay. I'll be right with you.
(deleted by bernynhel): k
Uschi: Did you receive an invitation email after you opted in?
(deleted by bernynhel): the promotion was in My Promotions in the lobby so I clicked it and was taken to the web page where that promotion was displayed with the option to opt in
(deleted by bernynhel): i have never received an email from GM not even in response to the 5 emails Ive written support within the last week
Uschi: Optin via http://oir.grandmondial.eu
Uschi: In order to attend this tournament players have to receive an invitation email
(deleted by bernynhel): then why was the promotion in My Promotions and why was the promo displayed and why wasn't the necessary email mentioned on the promotion info page in My Promotions
(deleted by bernynhel): and what happened to the emails Ive been sending support over the last week? Here's the emails:
(deleted by bernynhel): I emailed you on the 12th because I received a "invitation only" error message when I tried to register to play in a Daily mad cash dash right after I received your email invitation. "We endeavor to respond to all queries within 2 to 4 hours." FYI its been 2 to 4 hours x 20! ----- Original Message ----- From: GMC Support Sent: 08/12/09 06:24 am To: (deleted by bernynhel) Subject: re: [2BA-12159B14-A69E] Daily mad cash dash - (deleted by bernynhel) Dear Player, Thank you for your e-mail. This is an automated response and your inquiry has been referenced as [2BA-12159B14-A69E]. We endeavor to respond to all queries within 2 to 4 hours. Should you require urgent assistance, you are more than welcome to Click Here for Live Help.
(deleted by bernynhel):I emailed you on the 12th because I received a "invitation only" error message when I tried to register to play in a Daily mad cash dash right after I received your email invitation. "We endeavor to respond to all queries within 2 to 4 hours." FYI its been 2 to 4 hours x 20! ----- Original Message ----- From: GMC Support Sent: 08/12/09 06:24 am To: (deleted by bernynhel) Subject: re: [2BA-12159B14-A69E] Daily mad cash dash - (deleted by bernynhel) Dear Player, Thank you for your e-mail. This is an automated response and your inquiry has been referenced as [2BA-12159B14-A69E]. We endeavor to respond to all queries within 2 to 4 hours. Should you require urgent assistance, you are more than welcome to Click Here for Live Help.
(deleted by bernynhel): "We endeavor to respond to all queries within 2 to 4 hours." I'd hate to hafta wait for a reply if you only endeavored to respond within 4 to 8 hours! ----- Original Message ----- From: GMC Support Sent: 08/12/09 06:24 am To: (deleted by bernynhel) Subject: re: [2BA-12159B14-A69E] Daily mad cash dash - (deleted by bernynhel) Dear Player, Thank you for your e-mail. This is an automated response and your inquiry has been referenced as [2BA-12159B14-A69E]. We endeavor to respond to all queries within 2 to 4 hours. Should you require urgent assistance, you are more than welcome to Click Here for Live Help.
(deleted by bernynhel): Dear GMC: Have written and re-written over last several days. 1 automated reply with the ridiculous claim that you endeavor to reply within 2-4 hours. I have only been denied when I try to enter as the "invitation only" error msg displays even though I opted in before hand and since have checked to make sure. I also made sure I am subscribed. I am. Each time I attempted to enter the tournament its status was "open" and had, at the time, 0 entries. This has been going on since the 12th when I first emailed you. -wjb
Uschi: I just saw your emails with the "code 5 invite only"error message
(deleted by bernynhel):since Aug 12???
Uschi: we apologize for the delay responding
(deleted by bernynhel): there cannot have been a delay if no one ever responded
(deleted by bernynhel): its called a complete lack of response
(deleted by bernynhel): not a delay
(deleted by bernynhel): the ship has sailed for "delays"
Uschi: Is there anything further I can assist you with?
(deleted by bernynhel): what do YOU think?
(deleted by bernynhel): tell your supervisor to read the transcript to this chat at CasinoMeister.com I'll email a direct link later, since I now know you are, indeed, receiving my email.

Hi Bernynhel,

Thank you for your post and I will get the guys to investigate and resolve the materfor you ASAP.

All of the best

Mario

[Mario]

Hi Bernynhel,

Please note that by now our guys would have gotten back to you.

Also do note that this tournament runs Wednesdays to Saturdays.

Best regards
Mario

[pevangel]

Hello , You can join now, I had the same issue. but now I was able to join today. I think they set it up but you can not join until the day it starts, if you click once on the tournament go to the right then click on players (where the rules and prize are) if no players then it is not officially open, once you see players names then you can join. that is what I have found out on my own. I hope this helps you. Good Luck


pevangel

[bernynhel]

Hi Bernynhel,

Please note that by now our guys would have gotten back to you.

Also do note that this tournament runs Wednesdays to Saturdays.

Best regards
Mario

What "guys?" No one has EVER gotten back to me! If you rep GM your the first contact I've had! And I don't appreciate the insinuation of your statement or your tone, though it is consistent with the service I have received, to date, at GM. Especially since your claim that "...by now our guys would have gotten back to you." is a complete falsehood. It's not a hypothetical situation. It's reality.

"By now" happens to be the 19th of August, no one at GM has ever gotten back to me and I've been emailing support since the12th. I "subscribed" to get the email invite, I guess, because when I clicked on "subscribe" the only page I got was "un-subscribe" and I opted in at "Opt-in NOW to ensure your invitation to the Cash Dash Challenge that takes place every Wednesday to Saturday from 3 August to 30 November, 2009."

So I've been opted in and subscribed and no invite nor reply to any of my emails. Just a sour chat person - snotty, no help, now attitude from Mario.

[pevangel]

hiya bernynhel

Mario is cs manager and please believe me he will get it worked out,he has fixed a few issues for me. It will be OK trust me. Hang in there. I do not ever come to defense of anybody normally, but Mario will help you. I hope you read my previous post, honestly that is what happens(its not Officially opened) try tomorrow around 12 pm est time. Good luck.


pevangel

[pevangel]

OOps you can also PM (Mario), he will contact you.


pevangel