Cryptologic video keno player funds moved

[Casinomeister]

Cryptologic have removed their Video Keno game, which had a $262,000 jackpot, of which all but the first $50,000 was player funds.

The money does not appear to have redistributed to other games.

This appears to be a case of $212,000 being stolen.

Bad.

How can you make assumptions on money seized when you have no clue as to what or why anything happened? Using terms like "stolen" and "rogue" is a bit over the top in my opinion when you lack information to be judgemental. Now everyone is sitting here bitching about this without any real information to go on - what good is that?

I've emailed Crypto to see what's up.

[thelawnet]

How can you make assumptions on money seized when you have no clue as to what or why anything happened? Using terms like "stolen" and "rogue" is a bit over the top in my opinion when you lack information to be judgemental. Now everyone is sitting here bitching about this without any real information to go on - what good is that?

Because whatever has happened, they have made no effort to communicate it. If you don't communicate, people are quite entitled to speculate. That's the way it goes. They had a duty to inform people, sometime around or before the point they removed the game from the software. They didn't.

Casinos should learn that bad customer relations has consequences. Jackpot gone, game removed, why should they expect people to praise them for that?

[NASHVEGAS]

Two days have gone by... Someone at Crypto should be saying something.... Has the jackpot returned? Anyone heard anything?

Because whatever has happened, they have made no effort to communicate it. If you don't communicate, people are quite entitled to speculate. That's the way it goes. They had a duty to inform people, sometime around or before the point they removed the game from the software. They didn't.

Casinos should learn that bad customer relations has consequences. Jackpot gone, game removed, why should they expect people to praise them for that?

Unlike Roger and MGS, Crypto. has to communincate. Trades on the Toronto Stock Exchange ,iirc, but their headquarters are in Dublin. Call their investor relations department as this is the type of issue they should not use any coachspeak nor are they restricted from addressing.

[Casinomeister]

I received an answer almost immediately from Crypto:

...We absolutely have not, nor would we ever “steal” player funds. Not only because we are a publically traded company on three major stock exchanges, but also because we pride ourselves as operating with integrity, which in this industry is especially important.

Basically, we took the jackpot funds from Video Keno, a game with very little game play, and transferred them to Cleo, a new game we just launched. All of our customers should have advised their players of this in advance, but it appears from the thread that this did not happen in some cases. I can understand and appreciate the questions from the forum members, and hope that this allays their concerns.

The wagering on Video Keno was so low that we decided it just was not worth continuing to keep it active...

So it was up to the operators to contact the players. Who knows why they didn't - perhaps they didn't see the importance of it all. Dunno.

[Casinomeister]

Because whatever has happened, they have made no effort to communicate it...

And you're basing your assumptions on the fact that you didn't get the memo? You were pointing fingers at the wrong people. It should have been the casinos notifying players, not Crypto.

[Casinomeister]

Changed the title for "Roguish...player funds seized" to "player funds moved"

Again - please exercise restraint in making accusations. Don't accuse people of wrongdoing unless you're sure you know what you're talking about.

[NASHVEGAS]

I received an answer almost immediately from Crypto:



So it was up to the operators to contact the players. Who knows why they didn't - perhaps they didn't see the importance of it all. Dunno.

In the statement I have no reason to assume "We" is not Cryptologic and the fact "We" is a public company, a simple press release would have been proper regardless. They have press releases and filings everywhere on multiple company related issues. Someone must have been on vacation,lol!!

Not saying a press release would have accomplished what you accomplished pursuant to this forum and it's members/or the operator's players but this company as "We" mentions "pride" should be accountable to it's shareholders also. Maybe just a minor oversight.

[thelawnet]

And you're basing your assumptions on the fact that you didn't get the memo? You were pointing fingers at the wrong people. It should have been the casinos notifying players, not Crypto.

Casino/crypto, something went wrong.

The new game, a rip-off of the IGT slot Cleopatra, is a bit odd. Previously you could win the jackpot off a $1 spin. Now they've split it up onto each of the 9 lines on the slot, and to win the full amount you need to bet $45/spin. If you bet $0.45, you only win 1%.

The problem is these jackpots don't seem very generous. The best pay is 5500 coins for 5 wilds, which is lower than many of the non-progressive slots.

Also according to your news feed, this new game is at intercasino only, which doesn't seem fair to customers of the other casinos who fed the jackpot originally.

Also I'm not convinced that cryptologic haven't 'grabbed' some of the cash.

The video keno jackpot was $262,000. $212,000 of this was player funds, from a $50,000 seed.

The highest Cleo jackpot is $27,285. Divide the 212,000 by 9, and you get $23,556. Take that off the current jackpot, and you've got a 745 coin start value for the progressive. Really? Seems awfully low to me. Other games pay 4000+ coins for 5 wilds.

What is the seed value for the jackpot? How has this money been reallocated?

Somebody would have won the keno jackpot eventually. To replace a $1 game with a $45 game doesn't seem right to me.

[adamw]

Hi folks,

Sorry for the slow response, only just picked up on this! We [InterCasino] should have communicated the move in funds from Keno to Cleo on the website and we didn't which is our mistake and for that we apologise for the confusion.

No money has been taken from the jackpot and I can confirm to you all that the odds for winning a jackpot on Cleo are greater than they were on Keno.

I hope that clears things up and once again, sorry for the confusion.

Adam
(Working on behalf of InterCasino)

[thelawnet]

Hi folks,

Sorry for the slow response, only just picked up on this! We [InterCasino] should have communicated the move in funds from Keno to Cleo on the website and we didn't which is our mistake and for that we apologise for the confusion.

No money has been taken from the jackpot and I can confirm to you all that the odds for winning a jackpot on Cleo are greater than they were on Keno.

I hope that clears things up and once again, sorry for the confusion.

If someone hits the jackpot on one of the lines at $45/spin, what is the reset value for the jackpot?