Another Symbol Goes Missing On Top Game

[RomeCasino]

Yes that is fair comment about putting you in line with other TST Global certificated Casinos although as you may know by now I do not agree with some of the industry accepted practices of remote slot design anyway.
That is another story though.

What I am surprised about is that when the original problem occurred the games were eventually pulled and we were told TST would evaluate them.
Some Weeks later the same problem occurs and we are told TST will evaluate it?

Surely all the software should be evaluated at the same time and not individual slots that suddenly develop faults - so has this evaluation started yet? - have the original faulty slots been TST tested?

TST Global offer various services and as far as I know these can be selected individually so that a Casino can show a TST certificate when only the RNG has been evaluated and no games evaluation and compliance testing has taken place.
If this is correct can you confirm that TST will be carrying out game evaluation and compliance testing on the Topgame software?

Hey Rusty,

I can confirm that TST will be carrying out game and compliance testing on the TopGame software, yes. That is the plan, and it has simply taken time to contract them. But they will be doing a full QA on all game related and compliance related issues, we want a full checkup, so to speak. We are certain that we will pass with no difficulty, despite this latest error. We are in the process of running our own QA on every single game and will then clear the stage for TST to check up everything. In the future we also hope to achieve higher certification, but first thing's first They will also check on connectivity issues of course.

Kind Regards,

Noah
Rome Casino

[jetset]

I'm not familiar with the TST modus operandi, but to effectively test the games and software it will obviously require activity at Top Game itself as the provider.

That being the case, I hope it additionally focuses on the Quality Assurance procedures at Top Game, which clearly require tightening up.

[AussieDave]

I had a small cashout on the 17th of June and received it in my account around the 30th.

I don't want pile a heap onto your shoulders Noah but 9 working days to receive a (small) cash-out? That's 1 day shy of two weeks!

Even a bank wire shouldn't take this long...

I'm in Australia and I receive bank wires from Moneybookers in 2 working days. Casinos in South Africa and the UK even the EU get wires to me in under 4 days.

So obviously I'm at a lose as to why it could take 9 working days. And worse Rome casino thinks this is acceptable practice?


Cheers
T

[usbj]

I'm not familiar with the TST modus operandi, but to effectively test the games and software it will obviously require activity at Top Game itself as the provider.

That being the case, I hope it additionally focuses on the Quality Assurance procedures at Top Game, which clearly require tightening up.

Hi jetset and all,

On behalf of US-Blackjack Casino and Blackjack Partners, as a Top Game based casino I would like to join in and share some experiences with you, along with Noah if I may.

Top Game has had a long steady climb to meeting industry requirements and building a name for themselves. For the most part, I think things are going well for them, and as has been discussed to this point, their TST certification will go a long way towards further improving the great groundwork that they have begun - albeit through some extremely tumultuous times. I look forward to their introduction of some great new games which we hope to see soon and generally continuing to improve what we believe to be a fundamentally great piece of casino software.

Interesting fact - US-Blackjack Casino have been insistent on initiation of the TST certificate process since our inception and have been actively involved in sorting these issues out.

Another - US-Blackjack Casino has not offered jackpot games for some time now, since the first indications that there may be issues with these games. We plan to reintroduce the games only when we are internally convinced that the games are fair and the jackpots in order.

While Top Game have had a number of complaints, we are focussed on the positive and are helping them build and progress wherever possible. US-Blackjack Casino has taken an active position in working through issues that arise directly with Top Game.

Thank you for keeping this thread neat and tidy, I trust that between
Noah and I we will be able to support your queries first hand and come
through this glitch with a better product and service offering.

Blackjack Partners Team

[RomeCasino]

I don't want pile a heap onto your shoulders Noah but 9 working days to receive a (small) cash-out? That's 1 day shy of two weeks!

Even a bank wire shouldn't take this long...

I'm in Australia and I receive bank wires from Moneybookers in 2 working days. Casinos in South Africa and the UK even the EU get wires to me in under 4 days.

So obviously I'm at a lose as to why it could take 9 working days. And worse Rome casino thinks this is acceptable practice?


Cheers
T

Hi Trezz,

We are currently in the middle of a process to incorporate everything in-house including withdrawals. I do know that check and wires to Australia and the US may take up to two weeks at times depending on the banking system involved, and I've seen that time frame in many brands, including RTG and Vegas Technologies.

That said, we are trying very hard to find a way to get this process to move faster and to provide faster withdrawals. I can assure you that in no way will the timeframe stay the same and should change in 1-2 months. Until then, still I do not think, when compared to many brands I know, that 9 working days is beyond what many are doing in the industry. But you can be sure that we will reduce the time frame in the upcoming weeks.

Just to add - I know I keep talking about the upcoming weeks, and it may sound hollow, but that is only because we are changing so many things right now, even the site itself as you will see.

Kind Regards,

Noah
Rome Casino

[hucorte]

Hi Noah. I´ll give the casino a try. I like the fact that you need to wager only 12 times the deposit and the money. Is there a special offer for us here at casinomeister apart from the 100% welcome bonus?

[RomeCasino]

Hi Noah. I´ll give the casino a try. I like the fact that you need to wager only 12 times the deposit and the money. Is there a special offer for us here at casinomeister apart from the 100% welcome bonus?

Hi Hucorte,

We will be announcing a new bonus system next week or the week after at most, as we finish some of the new designing of our site. CM will definitely have a place there. In the meantime, if you want to PM me your user name in Rome, I will make sure you get a very nice bonus offer

Kind Regards

Noah

[hucorte]

Hi Hucorte,

We will be announcing a new bonus system next week or the week after at most, as we finish some of the new designing of our site. CM will definitely have a place there. In the meantime, if you want to PM me your user name in Rome, I will make sure you get a very nice bonus offer

Kind Regards

Noah

Thank you. I´ll register and I´ll let you know.

[hucorte]

Hi Noah, I downloaded the casino, but unfortunately it doesn´t load. I even uninstalled the antivirus just in case and it still doesn´t work. Sorry.

[Casinomeister]

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