Email from Thebes Today

[jas2587]

Dear
Cindy



Due to a recent problem with several of the Top Game video slots, including Dioblo13 and Dougies Delights which has now been fixed we and our software provider Topgame have decided to compensate all players of these games during the period that the slots were affected.

As a result of this you should have received one or two emails directly from our provider outlining the problem and notifying you of the above mentioned compensation.

We are aware that Topgame made a mistake with their first email and they informed us of this mistake on their part straight away. Apparently their first email stated that they have received a deposit from you when in fact they were crediting your balance as compensation for the problem with the slots

At no time was any player money transferred to Topgame but
funds were credited to player accounts
and it was just the email which was wrong.

On behalf of Thebes Casino I sincerely apologize for the fact that these things have happened and have been reassured by Topgame that steps have been taken to prevent any similar problem occuring in future.

I realize that you should only expect and accept the best kind of service from your online casino and it is fair to say that this is one situation where both Thebes and our provider let you down.

I can only say that I will do all that I can to ensure that your future experiences when playing at Thebes are problem free.

Should you have any questions or suggestions on this or any other matter do not hesitate to contact me.



Kind Regards

David Webb

Casino Manager

Cindy

[jas2587]

all tho Planet23 did not have a credit I have to reinstall Thebes to see if it did
while I was logged into Planet23 Pina I took a look an there is NO jackpot for Dougies Delights I will check at Thebes later on today

Cindy

[jetset]

This must be acutely embarrassing for any reputable Top Game licensee....particularly in view of the severe player ass-kicking of Top Game which was apparently needed to get this software provider to move in the right direction.

I'm sure we're all now waiting to see just how fairly, timeously and efficiently these people deliver on their promises to aggrieved players.

[jas2587]

so true jetset as I played on the game Dougies Delights in the time frame in ? I did not recieve any cash in my account of couse I did cash out after practicaly giving them my 1st born but now I will always wonder could I would I have cashed out more if the game was set up right
that we will never know


Cindy