I found another complaint against Topgame software, you can read it here. It's pretty sketchy and doesn't have a lot of details but it is regarding a disputed Jackpot win. Unfortanately the player hasn't come back to refute the latest claim.
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I found another complaint against Topgame software, you can read it here. It's pretty sketchy and doesn't have a lot of details but it is regarding a disputed Jackpot win. Unfortanately the player hasn't come back to refute the latest claim.
Rusty (18th June 2009)
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The complaint which you link to has been adressed on several occasions and is several months old. The player did not maxbet which is a requirement on our progressive slots in order to win a jackpot (much like at other casinos) and the issue as far as I am aware was resolved with the player.
Best Regards
David
Last edited by thebescasino; 18th June 2009 at 12:31 AM. Reason: made a mistake in my text
mmmm, Foxy.
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So you're saying that 5 wilds pays only $4.99? That's (!*@#! ridiculous.Originally Posted by thebescasino
Operators: If you don't know what Transparency means, then here you go.....now how about practicing it?
Transparency, as used in the humanities and in a social context more generally, implies openness, communication, and accountability. It is a metaphorical extension of the meaning a "transparent" object is one that can be seen through. ...
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The complaint may be several months old, but the date of the OP's post is 6/1/2009.
I have a couple of questions for you, ok maybe it's three. (now it's four) What game was this on? What was the Jackpot amount that the player thought he won? Is it correct as stated that it takes a max bet of $45.00 in order to be eligible for the Jackpot? Also is this the same game that is referenced at the start of this thread with the missing wilds?
I apologize if it seems like I'm derailing but I'm wondering if the issues aren't related and it will be interesting to find out if this is the same game, re. the missing wilds). $45.00 max bet! If that is true......holy shite, bet there aren't many takers on that.
Last edited by bb28; 18th June 2009 at 12:03 AM. Reason: added something
jas2587 (18th June 2009), Pinababy69 (18th June 2009)
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As always I will be more than happy to answer all your questions but since this concerns Thebes Casino would it not be better to continue this discussion in the Thebes Casino thread?
I will just quickly say that in this case the complaint was about not winning a progressive jackpot. The player bet 45c and maxlines, in order to win a progressive jackpot you need to bet maxbet which in this case is $5 per line.
The session ID for those of you interested
27/02/2009 23:45:07 0.45 0.00 4.99 0.01 0.00 27.85 – vs9q dougie’s delight
5c bet made on Dougies Delights with 9 lines for a total bet of 45c
Kind Regards
David
Pinababy69 (18th June 2009)
mmmm, Foxy.
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This doesn't make sense. What you're basically saying is that if in fact the player hit 5 wilds on a winning payline, he got paid $0, and the $4.99 was from other wins???
It's established very well that the player was not eligible for the progressive, but should have received quite a good payout even at 1 coin for the 5 wilds.
Besides, who in the world plays at $45/spin except for WHALES, and if the progressive isn't 7 figures +, it is hardly worth it to play at $45/spin in the first place. If you want to keep NORMAL players, I would STRONGLY suggest adjusting the jackpot rules and jackpot total accordingly. You seriously do not want NORMAL players to even be eligible for the JP. MGS shot themselves in the foot when they dropped the progressives for USA players, and I suggest that if you want to keep NORMAL customers, that you don't do the same in only allowing high rollers to be eligible for the JP's. For most average players, the $45 would total more of their total starting bankroll, or close to half of it. Hell, even RTG has nice progressive and Random JP's that don't cost even 2% (if that) of what it does to win the progressive at TopGame..
For example: Someone just won over $24,000 at iNetBet from a Random Jackpot (Incan Goddess), and was only playing at $1/spin.
Operators: If you don't know what Transparency means, then here you go.....now how about practicing it?
Transparency, as used in the humanities and in a social context more generally, implies openness, communication, and accountability. It is a metaphorical extension of the meaning a "transparent" object is one that can be seen through. ...
Cassa (14th August 2009), Pinababy69 (18th June 2009)
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I had just picked my jaw up off the ground from the first few posts and then I find out you have to be $45.00 per spin to win the progressive jackpots.
I kinda liked the Topgame software as a change but now, if it walks like a duck, quacks like a duck, must be a duck. Will take alot of Clorox to wash this one out.
PS. Thanks Pinababy
Dormant account
Just want to be clear and say that as far as I am aware the player did not hit the 5 wilds on one payline but obviously I will get this confirmed.
He/she however did get 5 wilds spread across the paylines. Now with Wilds acting as substitute for all symbols except bonus and scatters you would still have to get a combination of between 3-5 symbols on a specific payline to get a win.
Sorry I do not have the screenshot in front of me or more specific data but will keep looking into it.
mmmm, Foxy.
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Fair enough, but your main argument was that the player was not betting max coins/max lines, and it's not a matter of the wilds not being on the payline. And I quote: (from other site)
The way I see it is that 5 wilds were on a payline, or else they would have mentioned that the 5 wilds would have to be on a payline AND the player would have to be playing both max coins denomination as well as at the max paylines.Dear Jamie,
Thank you for choosing Thebes Casino.
After making the proper inquiries we have come to the conclusion that there was no max bet on max lines made as is explained in the game rules.
Your account was credited according to the rules and the sum that was won is $4.99.
Should you have any further questions or queries please don?t hesitate emailing us at support@thebescasino.com
Sincerely,
The Thebes Casino Staff
Operators: If you don't know what Transparency means, then here you go.....now how about practicing it?
Transparency, as used in the humanities and in a social context more generally, implies openness, communication, and accountability. It is a metaphorical extension of the meaning a "transparent" object is one that can be seen through. ...
RobWin (18th June 2009), Rusty (18th June 2009), thebescasino (18th June 2009)
mmmm, Foxy.
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Also, maybe it'd clear things up if TopGame techs could reproduce a screenshot in regards to the spin in question, going by the logs?
Operators: If you don't know what Transparency means, then here you go.....now how about practicing it?
Transparency, as used in the humanities and in a social context more generally, implies openness, communication, and accountability. It is a metaphorical extension of the meaning a "transparent" object is one that can be seen through. ...
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