Mayan Fortune emails me "We miss you!" but after WD they don't know me???

[bernynhel]

I been having a little run a good luck and I been waiting to see which casino I been playing at for a long time, whose VIP manager sends me "we miss you" emails if I don't deposit there one week, where I cashed out - for the first time EVER - and, on my own, I email them my ID, my credit card images and somethng I got in the mail with my address on it. The day AFTER I email my docs, I get and email from their Faxback email address, acting like I didn't send nothing the day before. SO i send them a forwarded email of the one from the day before AND the want copies of crediit cards I used to deposit in their casino 10 MONTHS AGO!! That I since HAD LOST AND REPLACED WITH NEW CREDIT CARDS!! TWO lost credit cards they wanted now. Now that I requested a WD!!

But that's OK cuz I had em saved on my hard drive so off they went! My WD request, by the way, was for a QuickTender WD. So everything's hunky dory, right? Who said "NO!" Ahhh...another lucky Mayan Fortune winner, I'll bet. By the way, I hit the Major Moolah JP yesterday at Sloto'Cash Casino and Antoine was bustin' his ASS to contact me to pay me the whole amount - $14K+ -and I never sent them and they never asked me for DICK - ID wise! Even though it's in their T&C. So WHAT? Who gives a shit where I live with QuickTender?

Mayan Fortune sends THIS:

Re: RE: Mayan Fortune withdrawal request received (Issue #633730)?
From: Mayan Fortune Faxbacks (faxback@mayanfortune.com)
Sent: Tue 6/02/09 10:25 AM
To: bernynhel@(details removed by bernynhel)

Dear (details removed by bernynhel),

Regarding your security documents.We have received your documents however the Bill is required to have a date showing Also the address registered on the account is different and if any official documentation showing the current residence is received we can update this.

Thank you for understanding. If you have any further questions, please don't hesitate to contact us again.

Sincerely,

Mayan Fortune Customer Service

I cashed out $2k at this joint and I never email them and say "Where's my money?!", NUTHIN! And 'cept for a bot generated withdrawal confirmation nothng from them what-so-ever! No "congrats on your winnings" no "why doncha go jump inna lake" - NO-THING!

Now, in the above email, did you read anything that says they have any reason at all why I'm not paid yet? Anything about how I WONT get my MONEY UNLESS I PROVIDE THEM WITH SUCH AND SUCH?

I didn't EITHER, BUT I wrote them this reply ANYWAY just because I recognize the TONE!:

RE: Mayan Fortune withdrawal request received (details removed by bernynhel)?
From: bernynhel's - (details removed by bernynhel)(bernynhel@(details removed by bernynhel))
Sent: Tue 6/02/09 10:55 AM
To: faxback@mayanfortune.com

I live at (details removed by bernynhel) usa. I used to live at (details removed by bernynhel), usa. My telephone number is still (details removed by bernynhel). You just received scanned images of credit cards that are no longer active, but with which I deposited at Mayan Fortune nearly a year ago. The images of those credit cards should have been requested long before now. Since I just moved my residence, my ID with current address has not arrived.

Since I requested my withdrawal, I have never contacted support or anyone else at MFC for the purpose of inquiring as to when I will be paid my winnings. For nearly a year, you haven't concerned yourselves with who was depositing in to my account at Mayan Fortune Casino. And don't bother replying to this email with any quotes from you t&c's. I know what they say. My withdrawal request is QT. Nothing you are requesting is meant to verify anything any better than it's already been verified. If you insist on waiting for the documentation as it is defined in your t&c before you pay me, fine. I won the Major Moolah jp last night and Sloto'Cash already paid me - in full - without all of your BS. Take as long as you wish but from now on we will exchange correspondence here:

http://www.casinomeister.com/forums/...tml#post302812

I'll forward the documents you have requested asap and, unless you say otherwise, I will assume you intend to withhold my withdrawal until you have received them.

Signed,

bernynhel



And LEST you think I was being PARANOID, you're RIGHT cuz then I got THIS!:

Re: RE: Mayan Fortune withdrawal request received ((details removed by bernynhel)?
From: Mayan Fortune Faxbacks (faxback@mayanfortune.com)
Sent: Tue 6/02/09 9:33 PM
To: bernynhel@(details removed by bernynhel)

Dear(details removed by bernynhel),

Following up on your email. We will indeed still require you to send in a bill or bank statement that is not older than 2 months, in order to verify your address.The document can be any official document you receive in the mail, however there should be a date on it to show that it is not more than 2 months old. Once the document has been received and reviewed, your withdrawal will be processed.

Thank you for understanding. If you have any further questions, please don't hesitate to contact us again.

Sincerely,

Don (O now its got a name!)

Mayan Fortune Customer Service

Ah ha! Didn't have the BALLS to say, "if we don't get a recent utility bill with your current address and dated, we're not paying you!" I had to say it FOR him! What a bunch of PUSSIES!

Following is 1 of 4 pages of emails I been getting from these (expletive deletive removed by bernynhel)S , 118 in all, going back to July of 2008 but they can't pay me through the QuickTender account I've been depositing there with for nearly a year until they see a recently dated utility bill with my new address printed on it because they must verify my address? HORSESHIT!

[UKDafoe]

Par for the course. They aren't really acting any differently from the majority of other casinos. It's annoying, but that's internet gambling for you.

[bernynhel]

Thanks. I'm not busting a grape over it or nuthin'. It's just that they could of just asked, "Hey, bout that $2k we owe you....mind if we pay you that a week from Tuesday?" Or, "May we credit your winnings to your QuickTender account: a. in 7 days or b. at the conclusion of the 13.48th business day counting from Midnight the day before yesterday or c. the first chance we get?" To which I would just said, "Sure. No problem. Make it July 1, if that'll help!" That's how well I thought I knew them! A**holes!

I haven't been at my new address two weeks yet. Maybe I'll forward, those DHs, Mayan Fortune - that's RIGHT...DH's!!! I said it!! WHAT?! - the confirmation email the US Postal Service sends to confirm they've got your Change of Address that they only will accept if they can charge $1 to your credit card, whatever the f that's sposed to prove! Think Mayan Fortune will pay me then??

And after a day or so and I didn't see the reversible withdrawals anymore in the cashier area I deposited $200! Someone just KICK ME! I'm not sending them shit! Here's the rest of the list of emails they've sent me for the last year - a big bunch of em deposit confirmations - WHO DID YOU NO-PAYIN-DICK-ME-AROUND-OVER-THIS-OR-THAT-LIL-BULLSHIT-LIKE-I'M-SOME-KIND-OF-A-CHUMP-MFrs THINK WAS MAKING THESE DEPOSITS?? - from my search for "Mayan Fortune" in my email:

[bernynhel]

This email just in:

Security Documents Accepted?
From: Mayan Fortune Faxbacks (faxback@mayanfortune.com)
Sent: Fri 6/05/09 8:21 AM
To: bernynhel@(detail deleted by bernynhel)

Dear William,

Thank you for sending in the requested documentation. It has been accepted. If you have pending cashouts, they will be processed shortly.

Member Services

Mayan Fortune Casino

I just checked my history at Mayan Fortune :both $1,000 WD's are "PROCESSING" and there's a $50 - VIP Rewards Free Chip (No max cash out) in my promotions box!

So what's happened since my last post? It turns out that my mom replied to all of the Silverstone-Overseas-Ltd-owned Rival casino promotional emails she received in the last few days by demanding she be removed from their email lists until I was paid the money Mayan Fortune owed me! lol

Thanks Mom! Thanks CM! And THANK-YOU Mayan Fortune/Silverstone Overseas Ltd for at least having the wisdom to know what side your bread is buttered on!

[slotheadlizard]

Moms are the best

[vinylweatherman]

This email just in:

Security Documents Accepted?
From: Mayan Fortune Faxbacks (faxback@mayanfortune.com)
Sent: Fri 6/05/09 8:21 AM
To: bernynhel@(detail deleted by bernynhel)

Dear William,

Thank you for sending in the requested documentation. It has been accepted. If you have pending cashouts, they will be processed shortly.

Member Services

Mayan Fortune Casino

I just checked my history at Mayan Fortune :both $1,000 WD's are "PROCESSING" and there's a $50 - VIP Rewards Free Chip (No max cash out) in my promotions box!

So what's happened since my last post? It turns out that my mom replied to all of the Silverstone-Overseas-Ltd-owned Rival casino promotional emails she received in the last few days by demanding she be removed from their email lists until I was paid the money Mayan Fortune owed me! lol

Thanks Mom! Thanks CM! And THANK-YOU Mayan Fortune/Silverstone Overseas Ltd for at least having the wisdom to know what side your bread is buttered on!

So, prevention of money laundering was not so important to them when they see players are getting scared off by tales of "jerking around" over ID documents.
This makes me think they are going beyond what is necessary to actually prove player's ID, and may have an ulterior motive, such as the much suggested one of hoping the stalling makes the player play their money back rather than persist with the withdrawal.

Teaches PLAYERS something though - BOYCOTTS WORK

[bernynhel]

So, prevention of money laundering was not so important to them when they see players are getting scared off by tales of "jerking around" over ID documents.
This makes me think they are going beyond what is necessary to actually prove player's ID, and may have an ulterior motive, such as the much suggested one of hoping the stalling makes the player play their money back rather than persist with the withdrawal.

Teaches PLAYERS something though - BOYCOTTS WORK

While I agree with you about boycotts, in general, in this case the WDs were not available in the cashier for reversing after 24 hours. So I didn't think their motive was to get me to play back the winnings, necessarily, though I could have requested reversals by other means. I was just pissed off cuz after nearly a year, they acted like they didn't know me and were nit-picking me while holding my money.

And their last email is a little misleading with the subject: "Security documents accepted?" and the repeat of : "Thank you for sending in the requested documentation." I have not sent them anything or otherwise communicated with them in any way since my last email in my first post until I replied with "thanks" to their "acceptance" email in my last post. Not even a reply to their last email, demanding the additional docs, which is at the bottom of the first post. So their decision to TCB was based on their own internal discussions which might have been influenced by my last email, alone, reading this thread, being snubbed by my mom, other, unknown pressure, or a combination of all of the above.

[RobWin]

While I agree with you about boycotts, in general, in this case the WDs were not available in the cashier for reversing after 24 hours. So I didn't think their motive was to get me to play back the winnings, necessarily, though I could have requested reversals by other means. I was just pissed off cuz after nearly a year, they acted like they didn't know me and were nit-picking me while holding my money.

And their last email is a little misleading with the subject: "Security documents accepted?" and the repeat of : "Thank you for sending in the requested documentation." I have not sent them anything or otherwise communicated with them in any way since my last email in my first post until I replied with "thanks" to their "acceptance" email in my last post. Not even a reply to their last email, demanding the additional docs, which is at the bottom of the first post. So their decision to TCB was based on their own internal discussions which might have been influenced by my last email, alone, reading this thread, being snubbed by my mom, other, unknown pressure, or a combination of all of the above.

One thing too about Rival Casinos that I have always appreciated is the fact that they will let you "flush" your withdrawal up to their daily limits so it can't be reversed back and lost.

[chuchu59]

Flushing of withdrawals take a new meaning at the Rivals. They will gladly flush your withdrawals that are being processed back into your account even after the 24-hour pending period.

[bb28]

Flushing of withdrawals take a new meaning at the Rivals. They will gladly flush your withdrawals that are being processed back into your account even after the 24-hour pending period.

I have to admit...... that this is fact!