Lucky Red, Wrong Emails

[Pinababy69]

I just got two emails in my inbox from Lucky Red Casino. The first one saying that they hoped I had enjoyed the free bonus they gave me. Never got one. The second one listing deposit options and touting their 400% bonus. Then I read a little closer and realize that they weren't meant for me at all, but for someone named Jerry. My name is Lisa, not Jerry. Both of these emails include username at the casino, with a link for recovering your lost/forgotten password.

And just for the record, they are both from cwcasinos.com, not from that c-f-1.com addy.

Stuff like this really upsets me. I understand that accidents happen....but this is extremely careless. I like ClubWorld and think they're a great operation, but they dropped the ball on this one.

If you cannot see this email properly, follow this link: HTML Version

Hi Jerry,

Thank you for playing at LuckyRedCasino and we hope you enjoy the free bonus gift from us.

Don't forget to claim a whopping limited offer 400% slots bonus on your 1st deposit.

Redeem the coupon below before your deposit to receive up to $4,000 extra free!

Coupon code: LUCKYRED400



Your credit card deposit been denied? No worry! Fund your casino account with your Your credit card by using eWalletXpress which is simple, secure and very easy to use! More other deposit methods are also available. Click Here!

If you have any questions at all please do not hesitate to contact our friendly customer service team, they are here for you 24/7. More details are available on our web site.

Your username is xxxxxxx (I removed this)

Enjoy and wish you the best of luck!

Kind regards,

Lauren

Promotions Manager

LuckyRedCasino.com

Toll Free: 1 866 513 0857



Term and conditions: http://promotions.luckyredcasino.com...erms.aspx?ID=8



I would like to unsubscribe

If you cannot see this email properly, follow this link: HTML Version


Hi Jerry,

Fund your casino accouny with your credit card by using eWalletXpress now and maximize your 1st deposit with our Massive 400% Welcome Offer!

eWalletXpress is so simple, secure and easy to use!

1. Visit our cashier and click on eWalletXpress
2. Fill in the form
3. Fund your eWalletXpress account using your credit / debit card.
4. Transfer funds to your casino account and enjoy playing in the casino!

Maximize your first deposit with our 400% Limited Offer

If slots, keno and scratch card are your game, claim our 400% to up to $4000 Slots special bonus on the 1st deposit , coupon code: LUCKYRED400 or

Fancy something else, if Blackjack and Video Poker are your game, 100% to up to $1000 bonus, coupon code: LUCKYRED100

Just visit our promotion page for details.

Your username is xxxxxxx, and if you have forgotten your password please contact our friendly customer services team or enter your username in the login screen and press the 'forgotten password' button.

Best of luck,
Lauren
Promotions Manager
LuckyRedCasino.com
Toll Free: 1 866 513 0857

Term and conditions: http://promotions.luckyredcasino.com...erms.aspx?ID=8

I would like to unsubscribe

Both were addressed to pinababy69@hotmail.com and came from promotions@cwcasinos.com Normally, I would have just PM'd Tom, but then I got to wondering if anyone else had this happen. If so, I have to wonder how many account usernames are floating around out there.

[spiderlegz]

Once got some snailmail from Fortune Lounge. Only problem was that it had someone elses name and account number.

When I informed them about it they basically said that names and addresses sometimes gets messed up.

[chayton]

Once got some snailmail from Fortune Lounge. Only problem was that it had someone elses name and account number.

When I informed them about it they basically said that names and addresses sometimes gets messed up.

OMG that DOES inspire confidence....!

[uungy]

got the same with a different username

[CWC-Martyn]

Hi,

I will make sure Tom is aware of this and we look into what has happened.

It would be great if you could also let Tom know, maybe best to forward on to him what you received, so that he can investigate it further and find out what happened here.

If this does happen again then it would be ideal to contact us direct first so that we can take steps to fix this. For everyone's information it is only the firstname that has been mixed up with the email address. Nothing has been compromised.

Please send the mails to manager@clubworldcasinos.com.

Cheers,

M

[Pinababy69]

I will forward them Martyn, thanks very much. Like I said, normally I wouldn't have posted.....but I take this stuff pretty seriously, and did want to know if it was just me, or if others had received the same...which would indicate an error on a bigger scale.

Thanks again.

[CWC-Martyn]

We also take this seriously, as you say it doesnt reflect good on us and we will investigate how this happened and try and ensure it doesnt happen again in the future.

Thanks for sending the emails on

[cynthial]

Me too.

[spiderlegz]

BTW just checked my inbox and didnt I also get one addressing me as Scott. Actually got two.

Edit: actually got one yesterday too.

[cpdnd31]

Hi after reading your post I checked my email. 3 of them addressed to Slvia from Lauren. My name is Michelle.

Thanks for the info. Sending Pm out now.