No response to emails+inebet+can't redeem comps

[footdr]

Is anyone having problems getting a response to their emails
or redeeming their comp points?

[Pinababy69]

Is anyone having problems getting a response to their emails

Yes, and I have been for about three months now. I've about had it with them truth be told. First time it happened, I thought maybe they were having server issues. But it's happened every single time since.....whenever I've tried to email about anything.

I've emailed them tonight a few times in the last three hours....no reply. If they're not going to have live chat or phone support, then they need to resolve these email issues ASAP. Yes, they're a good casino...and you always get paid super fast....but come on.

[Pinababy69]

I just received a reply to my email a few minutes ago....so maybe there's hope for you yet Foot.

[chuchu59]

I had redeemed comps twice over the past few weeks and they were credited within minutes. There were then follow-up emails stating that this was done. However, they were not quick on resolving other issues through emails. Just last week, I forgot to notice which games were allowed for a coupon and though I asked at twice, I never got an answer. After half a day, I had to try all sorts of different games and then eventually after losing the whole lot on disallowed games, they told me it was a scratch card coupon. I dont blame them as I didnt notice what the allowed games were but if they had answered that bit quicker, I would have played on the right games instead of losing them needlessly.

[daera]

I redeemed comps earlier through the redeem comp feedback form here. I had my comp points credited shortly after.

I don't remember where I read this, but when I redeemed my points, somewhere it said that they are having trouble receiving/sending emails from Yahoo mail and one other free mail (Hotmail maybe?). Saying to try using a different email when writing them other than those two. It also said, that they sometimes don't receive the comp redemption feedback requests and to send an email if you don't receive your comp.

Try emailing them from a different email address?

I usually have no problem ever in getting a fast reply from them. But on occasion, they have not received my emails. So if you haven't done so yet, send a second email just in case.

[vinylweatherman]

I redeemed comps earlier through the redeem comp feedback form here. I had my comp points credited shortly after.

I don't remember where I read this, but when I redeemed my points, somewhere it said that they are having trouble receiving/sending emails from Yahoo mail and one other free mail (Hotmail maybe?). Saying to try using a different email when writing them other than those two. It also said, that they sometimes don't receive the comp redemption feedback requests and to send an email if you don't receive your comp.

Try emailing them from a different email address?

I usually have no problem ever in getting a fast reply from them. But on occasion, they have not received my emails. So if you haven't done so yet, send a second email just in case.

All goes to show they are asking for discontented players whilst they insist on relying on email for ALL communication, yet themselves admit they know there are problems.
If there is a problem with email, it is impossible for the player to find out whether their email has vanished, or whether it is simply a matter of the CS being busy. Creating a new email address is a pretty poor solution to rely on as a permanent fix, as that new one may also cause problems. Keeping track of several email addresses is an additional problem too, as it becomes easier to miss replies and promotional emails if you have to check several different email services.
Rather than just saying "we have a problem with yahoo mail......", they should INVESTIGATE why they are having these problems, and try to solve them.

[Pinababy69]

All goes to show they are asking for discontented players whilst they insist on relying on email for ALL communication, yet themselves admit they know there are problems.
If there is a problem with email, it is impossible for the player to find out whether their email has vanished, or whether it is simply a matter of the CS being busy. Creating a new email address is a pretty poor solution to rely on as a permanent fix, as that new one may also cause problems. Keeping track of several email addresses is an additional problem too, as it becomes easier to miss replies and promotional emails if you have to check several different email services.
Rather than just saying "we have a problem with yahoo mail......", they should INVESTIGATE why they are having these problems, and try to solve them.

It does cause problems VWM, you are right. If I were to create a new email account just for Inetbet, then I would have to change my email at Moneybookers as well, as this is your login, and the email addies have to match. So then in turn I would have to change my email address for anywhere else I used Moneybookers, to the new one.

Wouldn't it just be a whole lot easier for them to fix the problem? Or come into the 21st century and get live chat and/or phone support?

I use hotmail BTW, not yahoo. And up until a few months ago, their email response time was always within minutes....now it's hours, IF you even get a reply.

[winbig]

Or come into the 21st century and get live chat and/or phone support?

This question has been asked of them many times for as long as I can remember, but I don't remember ever hearing a clear-cut answer in regards to why they don't have phone support available, or at the very least, live chat...

Usually when you see no phone support or live chat at any online business, not only casinos, it means they have something to hide....I don't think that's the case in this situation, but it does make you wonder..

And for greater emphasis, I think you meant 20th century, right?

[vinylweatherman]

This question has been asked of them many times for as long as I can remember, but I don't remember ever hearing a clear-cut answer in regards to why they don't have phone support available, or at the very least, live chat...

Usually when you see no phone support or live chat at any online business, not only casinos, it means they have something to hide....I don't think that's the case in this situation, but it does make you wonder..

And for greater emphasis, I think you meant 20th century, right?

I believe they have defended their position by saying they always respond in minutes to emails, so do not need to invest in a call centre for phone or live chat.
Recently though, their email service has been getting steadily worse. IF they cannot restore it to 100% efficiency, they should add live chat or phone. Currently, the next escalation step from unanswered email is to make a complaint to the rep - who is NOT THERE FOR NORMAL CS ISSUES, but is going to be EXPECTED to be there to deal with normal CS issues when the email service breaks down. IF this is another server issue, then players are going to be left without information over the weekend.
It doesn't matter that the casino is accredited, and is not going to screw anyone, or run with the money, this thread has an example of a player who needlessly lost money because of the length of time it took to deal with his query - this is still money being lost because of no response by CS, and a vacuum where no communication leaves players with imaginations running wild, repeatedly doubting their faith in the casino, and having to convince themselves repeatedly that it will be all right in the end.
If this keeps happening, players will get fed up and play elsewhere.

[Pinababy69]

And for greater emphasis, I think you meant 20th century, right?

Ummmm....no, lol. The 21st century began on January 1, 2001. The 20th century ended on December 31, 2000. It's the same as if you're say 20 years old....you're actually in your 21st year of life.

I wish we were still in the 20th century, I'd be ten years younger.

As to Inetbet.....I've played there for a long time, and is one of only three casinos that I deposit to anymore. I've been on this forum for going on five years, and very seldom, if ever.....have I complained about anything. But this has really gone beyond what is acceptable to me. IF they don't get this resolved, I won't be playing there anymore. Won't bitch about it, will just delete them from my computer, end of story.