Online Casinos - Casinomeister Logo Online Casinos - Casinomeister

Go Back   Casinomeister's Online Casino and Poker Forum > Online Casino and Poker Complaints > Casino Complaints - Non-Bonus Issues

Notices

Casino Complaints - Non-Bonus Issues Complaints concerning operational issues, fraud, non-payment, spammers, evil operators and players etc., are to be posted here

Reply
 
LinkBack Thread Tools Display Modes
Old 3rd May 2009, 11:22 AM
jetset's Avatar
Meister Member
 
Join Date: Feb 2001
Posts: 11,037
WTGs: 34
WTGd at 10 Times in 5 Posts
Thanks: 1,343
Thanked 3,762 Times in 1,689 Posts
Nominated 44 Times in 13 Posts
Nominated TOTW/F/M Award(s): 3
Reputation Points: 20324
Rep Power: 192
jetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond repute
Update on Heroes

Still no sign of the new software - this is still up on the website:

"We are excited to announce that we are replacing our casino with a new provider. The new casino will have more games including a whole group of new slots that you are sure to find fun and exciting. When it is ready to go we will let you know!"
__________________
jetset
Reply With Quote
Old 3rd May 2009, 06:09 PM
winbig's Avatar
The cat is posting now...
 
Join Date: Mar 2005
Location: Pennsylvania
Posts: 7,107
WTGs: 70
WTGd at 457 Times in 105 Posts
Thanks: 1,212
Thanked 3,204 Times in 1,876 Posts
Nominated 7 Times in 5 Posts
TOTW/F/M Award(s): 0
Reputation Points: 16823
Rep Power: 139
winbig has a reputation beyond reputewinbig has a reputation beyond reputewinbig has a reputation beyond reputewinbig has a reputation beyond reputewinbig has a reputation beyond reputewinbig has a reputation beyond reputewinbig has a reputation beyond reputewinbig has a reputation beyond reputewinbig has a reputation beyond reputewinbig has a reputation beyond reputewinbig has a reputation beyond repute
Send a message via AIM to winbig Send a message via MSN to winbig Send a message via Yahoo to winbig
Quote:
Originally Posted by jetset View Post
Still no sign of the new software - this is still up on the website:

"We are excited to announce that we are replacing our casino with a new provider. The new casino will have more games including a whole group of new slots that you are sure to find fun and exciting. When it is ready to go we will let you know!"
My guess? RTG or Rival.
__________________


Gotta love Garfield
Reply With Quote
Old 9th May 2009, 02:38 AM
vinylweatherman's Avatar
RAMming speed Capt'n
 
Join Date: Oct 2004
Location: United Kingdom
Posts: 6,390
WTGs: 26
WTGd at 364 Times in 38 Posts
Thanks: 286
Thanked 3,921 Times in 2,089 Posts
Nominated 52 Times in 34 Posts
Nominated TOTW/F/M Award(s): 1
Reputation Points: 21187
Rep Power: 157
vinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond reputevinylweatherman has a reputation beyond repute
Which software provider is going to risk licensing their product to a casino, who when faced with a big winner, will publicly announce the SOFTWARE can be beaten simply by looking for patterns, and at a time when there is a very vocal group of players already making allegations that said software is not random, but "fixed" or "weighted".

What if Heroes went with RTG, and later claimed RTG could be beaten by looking at patterns, and standing their ground even when faced with statistical proof to the contrary. The software, as well as the casino, would lose credibility - which would affect all the other casinos using the software, who may be forced to seek an alternative because players themselves believed the claims of the casino as an admission of something kept as a closely guarded secret, rather than as rogue behaviour.

Heroes SHOULD be rejected by RTG, and also RIVAL, and only a provider with little to lose should take the chance. This makes it likely Heroes will return with bespoke software, or one that has very few other licensees.
__________________
Full Fruity ahoy capt'n
Boarding party at the ready.
ATTACK!!!!!!
Reply With Quote
Old 10th May 2009, 11:21 AM
jetset's Avatar
Meister Member
 
Join Date: Feb 2001
Posts: 11,037
WTGs: 34
WTGd at 10 Times in 5 Posts
Thanks: 1,343
Thanked 3,762 Times in 1,689 Posts
Nominated 44 Times in 13 Posts
Nominated TOTW/F/M Award(s): 3
Reputation Points: 20324
Rep Power: 192
jetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond reputejetset has a reputation beyond repute
Still no sign of the new software.

Their alternative could be to hive off the casino and rebrand it on new software - that's been done before by the integrity-challenged.
__________________
jetset
Reply With Quote
Old 10th May 2009, 05:33 PM
Jasminebed's Avatar
Nifty at Fifty
 
Join Date: Mar 2008
Location: Ontario
Posts: 1,195
WTGs: 1,088
WTGd at 315 Times in 40 Posts
Thanks: 2,857
Thanked 805 Times in 467 Posts
Blog Entries: 13
Nominated 20 Times in 5 Posts
Nominated TOTW/F/M Award(s): 1
Reputation Points: 4555
Rep Power: 34
Jasminebed has a reputation beyond reputeJasminebed has a reputation beyond reputeJasminebed has a reputation beyond reputeJasminebed has a reputation beyond reputeJasminebed has a reputation beyond reputeJasminebed has a reputation beyond reputeJasminebed has a reputation beyond reputeJasminebed has a reputation beyond reputeJasminebed has a reputation beyond reputeJasminebed has a reputation beyond reputeJasminebed has a reputation beyond repute
Quote:
Originally Posted by jetset View Post
Still no sign of the new software.

Their alternative could be to hive off the casino and rebrand it on new software - that's been done before by the integrity-challenged.
Well, I trust the astute folks here in Meisterland will keep an eye on Heroes and let us know.

I just wish all players would find their way here.

I'd be willing to try a new casino with Galewind as their software provider, since they have shown some real integrity in this case.
Reply With Quote
Old 10th May 2009, 05:40 PM
RobWin's Avatar
"Ambrosial Macaque"
 
Join Date: Apr 2004
Location: Machu Pichu
Posts: 5,522
WTGs: 616
WTGd at 608 Times in 89 Posts
Thanks: 6,521
Thanked 3,877 Times in 2,033 Posts
Nominated 35 Times in 10 Posts
Nominated TOTW/F/M Award(s): 2
Reputation Points: 20734
Rep Power: 153
RobWin has a reputation beyond reputeRobWin has a reputation beyond reputeRobWin has a reputation beyond reputeRobWin has a reputation beyond reputeRobWin has a reputation beyond reputeRobWin has a reputation beyond reputeRobWin has a reputation beyond reputeRobWin has a reputation beyond reputeRobWin has a reputation beyond reputeRobWin has a reputation beyond reputeRobWin has a reputation beyond repute
Hopefully Galewind will start screening their licensee's more throughly in the future after this fiasco with Heroes Casino.
__________________
TheGamblingGurus.com ~ TGG's Recommended Casinos

Playing Online Slots for 14 Years Now ~ RW
_______
Reply With Quote
Old 10th May 2009, 06:31 PM
Westland Bowl's Avatar
Meister Member
 
Join Date: Nov 2005
Location: America
Posts: 566
WTGs: 1
WTGd at 15 Times in 2 Posts
Thanks: 261
Thanked 274 Times in 166 Posts
Nominated 0 Times in 0 Posts
TOTW/F/M Award(s): 0
Reputation Points: 1426
Rep Power: 26
Westland Bowl has much to be proud ofWestland Bowl has much to be proud ofWestland Bowl has much to be proud ofWestland Bowl has much to be proud ofWestland Bowl has much to be proud ofWestland Bowl has much to be proud ofWestland Bowl has much to be proud ofWestland Bowl has much to be proud ofWestland Bowl has much to be proud ofWestland Bowl has much to be proud of
Quote:
Originally Posted by Jasminebed View Post
.......I'd be willing to try a new casino with Galewind as their software provider, since they have shown some real integrity in this case.
I presume you are in Canada (Ontario) so you could probably play at Pinnacle Sports: Pinnacle Sports' Casino. They've used the Galewind casino software for over 4 years and they are the top-rated sportsbook out there. You can even test drive the casino for free without having to sign up or fill out anything.
Reply With Quote
The Following 2 Users Say Thank You to Westland Bowl For This Useful Post:
Casinomeister  (13th May 2009), Jasminebed (12th May 2009)
Old 14th May 2009, 02:13 PM
maxd's Avatar
Casinomeister Moderator and Pitch-A-Bitch Manager
 
Join Date: Jan 2004
Location: EU
Posts: 2,757
WTGs: 0
WTGd at 6 Times in 4 Posts
Thanks: 562
Thanked 2,002 Times in 816 Posts
Blog Entries: 32
Nominated 26 Times in 5 Posts
Nominated TOTW/F/M Award(s): 1
Reputation Points: 10702
Rep Power: 15
maxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond repute
FYI, Westland Bowl PM'd us today to let us know that his money has arrived in his account. It's a done thing!
__________________
Useful links: Accredited Casinos & Poker ~ Casino Reps ~ Warnings ~ Rogue Pit ~ Forum Rules
Pitch-A-Bitch Stuff: read the FAQ, Submit a PAB, Archives ~ scuttlebutt from Casinomeister's PAB scene on the BitchMeister Blog
NEW! ... Casinomeister's "No Can Do" List, sites that we do not accept PABs for.
Reply With Quote
The Following 5 Users Say Thank You to maxd For This Useful Post:
classymom (14th May 2009), Jasminebed (14th May 2009), Mousey (14th May 2009), slotheadlizard (14th May 2009), spearmaster (14th May 2009)
Old 14th May 2009, 03:07 PM
maxd's Avatar
Casinomeister Moderator and Pitch-A-Bitch Manager
 
Join Date: Jan 2004
Location: EU
Posts: 2,757
WTGs: 0
WTGd at 6 Times in 4 Posts
Thanks: 562
Thanked 2,002 Times in 816 Posts
Blog Entries: 32
Nominated 26 Times in 5 Posts
Nominated TOTW/F/M Award(s): 1
Reputation Points: 10702
Rep Power: 15
maxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond reputemaxd has a reputation beyond repute
Also, BB has mentioned that Heroes has received the full Rogue treatment: http://www.casinomeister.com/rogue/heroescasino.php
__________________
Useful links: Accredited Casinos & Poker ~ Casino Reps ~ Warnings ~ Rogue Pit ~ Forum Rules
Pitch-A-Bitch Stuff: read the FAQ, Submit a PAB, Archives ~ scuttlebutt from Casinomeister's PAB scene on the BitchMeister Blog
NEW! ... Casinomeister's "No Can Do" List, sites that we do not accept PABs for.
Reply With Quote
The Following 3 Users Say Thank You to maxd For This Useful Post:
jetset (14th May 2009), Mousey (14th May 2009), Westland Bowl (14th May 2009)
Old 19th May 2009, 12:31 AM
I-Gaming Industry Representative
 
Join Date: May 2009
Location: Vancouver, BC
Posts: 1
WTGs: 0
WTGd at 0 Times in 0 Posts
Thanks: 0
Thanked 28 Times in 1 Post
Nominated 7 Times in 1 Post
Nominated TOTW/F/M Award(s): 1
Reputation Points: 253
Rep Power: 0
binary128 is a jewel in the roughbinary128 is a jewel in the roughbinary128 is a jewel in the rough
Closing Statement

Hello. My name is Chris Colby. I am the President of Galewind Softare Corp.

We have been following this thread for some time now. We decided to refrain from commenting until our action that directly affected Westland Bowl was completely resolved. (Our apologies to "jetset": we did receive your email.)

Now that the GSC check to Westland Bowl has cleared his account, I feel that this is the appropriate time to make a closing statement of sorts and perhaps dispel some of the speculative conclusions which have understandably built up over the past few weeks.

First, I would like to thank Westland Bowl for a statement he made in the very first post of this thread: "This is about the fairest blackjack I've ever played and feels closer to real life Las Vegas tables."

I would also like to thank Eliot Jacobson for his post describing the extensive tests which he performed on the GSC gaming system. His independence provided a level of confidence which any GSC statements could never have achieved.

I would also like to thank "maxd" for adding several very insightful posts to this thread.

And finally, I would like to thank the contributing members of this thread who published positive comments on how GSC has handled this situation. Reading between the lines of incomplete data can be a tricky thing.

I think it is part of human nature for people to analyze any available data, however limited, in order to reach some sort of interim conclusion. The preliminary conclusions of some people become a part of the available data for other people, and their inclusion in subsequent analysis may cause things to go off the path. The interim conclusion which most concerns me is that GSC made some sort of "back room deal" regarding an acknowledgement of defective software, and that this is why GSC, rather than Heroes Casino, paid Westland Bowl.

On this point I wish to be perfectly clear: GSC did not make any "back room deals" regarding an acknowledgement of defective software. To borrow from a previous post, our software is not now, nor has it ever been, "snarfed". We chose to pay Westland Bowl because Heroes Casino had not. Our analysis, and the analysis of several others, concluded that WB won “fair and square”. Someone needed to pay him, and we felt that we had an ultimate responsibility that transcended the filters of any legal obligations.

Heroes Casino made the following statements:

1. ".. our previous provider had faulty software that allowed people to use pattern software to cheat the casino."

2. "The only way that these pattern recognition software would work is if there is either a weak RNG or some other part of the software was faulty."

We feel that the data provided by Eliot Jacobson, as well as his closing statement: "In the opinion of CFG, Galewind Software offers a fair and properly functioning product that shows no bias. The RNG is not weak and the software is not faulty." definitively addresses this issue.

Regarding other statements made by Heroes Casino:

1. "Since the provider failed to open their source code up to testing by a company called TST ...".

In actual fact, when Heroes Casino made this request we immediately replied that we would provide our source code, and our full support, to TSTGlobal for their analysis. After doing so, we did not hear from Heroes Casino again on this matter.

2. ".. they were forced to also pay Tim ****** for the full amount he won in the casino."

At no moment in time were we forced to do anything. The decisions to pay Westland Bowl and to disable the Galewind product at Heroes Casino were made by GSC. We were notified, through CasinoMeister, of the seriousness of this problem on April 15th, made our decisions on April 16th, and executed those decisions on April 17th. These decisions addressed two objectives: 1.) deal with the immediate problem, and 2.) deal with the potential for future problems.

Referring to post #189 from "maxd", the final equation for this situation does have more than one variable. An accurate value for many of these variables can be found in statements made throughout this thread. I hope that this post completes the data necessary to run the calculation. Ultimately, each of you will want to draw your own conclusion.

In closing, I'd like to say that all of us at Galewind Software Corp. are very proud of our product, and we stand behind it 100%. Our people and our software enjoy the respect of such industry participants as Michael Shackleford (the Wizard of Odds), Eliot Jacobson (of Certified Fair Gambling), and Stacy Friedman (of Olympian Gaming). I hope that our actions regarding this issue will remove any concerns about our company which this situation may have created.

Regards, best wishes, and may Lady Luck smile down upon all of you.

Chris Colby

Postscript: Please do not think me rude if I do not respond to any questions which may arise from this post. I think that CasinoMeister has properly identified this thread as resolved, and I for one would just like to move on.
Reply With Quote
The Following 28 Users Say Thank You to binary128 For This Useful Post:
amandajm (19th May 2009), bb28 (19th May 2009), Casinomeister  (19th May 2009), chuchu59 (22nd May 2009), Dominka (22nd May 2009), Eliot Jacobson (19th May 2009), erp1 (2nd June 2009), hobbithumper (23rd May 2009), Jasminebed (19th May 2009), jetset (19th May 2009), jod5413 (19th May 2009), lauriejim (19th May 2009), maxd (19th May 2009), me_and_ed (22nd May 2009), Mousey (19th May 2009), Pinababy69 (19th May 2009), RobWin (19th May 2009), slotheadlizard (19th May 2009), spearmaster (19th May 2009), spiderlegz (19th May 2009), ultra100 (22nd May 2009), unicorn40 (25th May 2009), uungy (20th May 2009), vinylweatherman (20th May 2009), Westland Bowl (19th May 2009), winbig (23rd May 2009), zenderady (30th May 2009), zuga (22nd May 2009)
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Heroes Casino spam anniemac Casino Complaints - Non-Bonus Issues 0 13th December 2008 03:54 PM
Bonus Complaint Heroes Casino: hidden bonus terms Offshore Casino Complaints - Bonus Issues 7 20th August 2008 04:55 AM
XXL Casino: Slow pay - No pay ?? sweiger Casino Complaints - Non-Bonus Issues 43 6th December 2007 03:59 AM
PartyPoker.com Million IV waits for new poker heroes oldman Casinomeister's Poker Room 0 21st December 2004 11:21 AM


All times are GMT +2. The time now is 11:30 PM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2009, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.2.0
© All Rights Reserved, 1998-2009


  Casinomeister is proud to present the following quality portals
Online Slots Guide | Online Casinos | GoneGambling | Online Casino Reviews | Wizard of Odds | Games and Casino | Online Poker Rooms | BetOnCharity | Online Slots | Online Casino Reviews

Legal Statements and Privacy Policy
Casinomeister.com does not intend for any of the information contained on this website to be used for illegal purposes. You must ensure you meet all age and other regulatory requirements before entering a casino or placing a wager. Online gambling is illegal in many jurisdictions and users should consult legal counsel regarding the legal status of online gambling and gaming in their jurisdictions. The information in this site is for news and entertainment purposes only. Casinomeister.com is an independent directory and information service not affiliated with any casino. Links to third party websites on Casinomeister.com are provided solely for informative/educational purposes. If you use these links, you leave this Website.

Inactive Reminders By Mished.co.uk