Heroes Casino - Blackjack issues, slow-pay

**Eliot Jacobson** · 21st April 2009, 04:57 PM

The audits covered the software and RNG in use by Heroes casino at the time of this incident. The online Internet casino software produced by Galewind Software has been stable in its current form for a long time.

Confidentiality restricts my ability to answer your question more thoroughly.

**jetset** · 21st April 2009, 06:13 PM

I can understand that you have constraints.

Are we then to assume that an earlier set of tests covered the dates when Westland gambled at Heroes on blackjack towards the end of 2008?

**Westland Bowl** · 27th April 2009, 07:01 PM

This is a Final Report of sorts. Any issues with the check clearing will be worked out between me and Galewind.

I'd like to thank Bryan for his work on resolving my case. He did an excellent job and deserves that title "Casinomeister"!

Thanks to Max too for support and work he did to backup Bryan. Online casinos wouldn't want to mess with that WILD BOAR!!

Many thanks to GALEWIND SOFTWARE for stepping up to the plate and doing the right thing. They didn't have to pay me, since it wasn't their debt, but they are proud of their product and stand behind their product 100%, in the president's words.

Also thanks to Peter Andrews of Online Blackjack Guide for his help behind the scenes. We uncovered that Cyberluck, the license grantor on behalf of the Government of Netherlands Antilles, was worthless in resolving casino/player issues. By the time I did the Pitch-A-Bitch, it was already SEVEN weeks since my case was "escalated" within Cyberluck.

Also thanks to "Dirty" of Gambling IQ. He provided encouragement, understanding, and did some research into Heroes Casino that he may report on soon.

Thanks to Eliot Jacobson for reporting on his company's testing of Galewind's software. Very interesting report.

Lessons learned? I certainly would not go through this again:

I would not wait until my balance is over $30,000 to start a withdrawal
I would have all my documentation faxed, emailed, scanned, uploaded, updated, all taken care of asap
I would not bother with seeking dispute resolution with licensing authorities, unless they are in Gibraltar, Isle of Man, or Alderney
If the casino management speak in cryptic language or seem to stall for no reason, immediately start a dispute resolution process.

Now for the humor: In regards to bot play, would Commander Data be allowed to play at online casinos?

In the end, did I find the Holy Grail of betting strategies? Unless Heroes lifts my suspension, I guess we will never know!