Caution: Do NOT use the word "addicting"

[lfrancis]

Well, I have had an account with All Jackpots for many years. I play their tourneys EVERY DAY. I play most of them as a matter of fact. I have NEVER come in up on the first page, but did get 87th place in the big $100K tourney and got $150 back for a $120.00 investment. To me that was a big win, biggest ever in All Jackpots tourney.

Anyway, I phoned support today and just jokingly said that I was addicted to their tourneys and wanted to know what it took to actually win. The support guy, William, whom I have NEVER talked to before, asked me to hold on and I said allright after verifying my name, addy, phone, email, date of birth, etc. So, took the casino account number, came back 3 minutes later to inform me that they have a strict policy about addiction and they would therefore be closing my account in 30 minutes.

Stunned, I argued with him and explained that saying the tourneys were "addicting" was just an expression. I am not broke, nor do I intent to go broke gambling online. I am a self-employed person with a home I own, a new 2009 car, etc., so....he couldn't care less and proceeded to close my account. I had $30 left in the account when it was closed and also had played 4 rounds on the 25K weekend tourney and that cost me $80.00. Of course now I would not even be able to complete that tourney and I was and still am very upset at his radical decision. He suggested that he was doing this for my own good!!! Imagine??? I told him that I had a sizable amount of money in my bank account but he would not listen and just insisted that my account be closed forthwith. End of conversation, nothing I could say to get him to reverse that extremely poor decision and I don't think that was fair and certainly don't think losing the 90.00 I had invested in unfinished tourneys was right at all. Any ideas from anyone?

I emailed all this to the staff and no reply 4 hours later so I phoned again and they proceeded to tell me to call back on Monday!! This casino is SO good at just putting you off, but closing my account without warning and letting me at least complete the tourneys I invested in is just WRONG and I am REALLY angry and powerless. Any advise will be appreciated. Thanks. Laura

[jas2587]

Laura M/F I am so sorry this happened
they might have a rep here seems to me
the CS people was way to harsh an Quick

LOL I know you an you are in no way addicted
maybe some 1 can steer you in the right direction

Good Luck

Cindy

[catrina m]

Actually, he was doing his job by the book.

It shows that the JP have trained personel.

They must stop you from gambling if you exhibit signs of problem gambling. You can say anything you like after and even show up in a jet with a wad of thousand dollar bills ( although that will get you in the door of a lot of places) but the fact remains that you gave him the idea that you were (addicted, problem) and he did what he deemed necessary to help you and help him keep his job and his casino in good standing.

(sorry I thought it was allslots, but I hope all jackpots did it for the same reasons)

[Fleur-De-Lis]

They must stop you from gambling if you exhibit signs of problem gambling.

Gambling problem? For God's sake, OP was playing tourneys. Tourneys, even buy-in ones, can hardly ruin anyone. Do they?

Also, OP has valid point regarding money she had in her account and game in progress, at the time she was locked out. I am sure there should have been a more efficient way to handle THIS issue...

[j_l]

It was a bit silly using the word addicted directly to casino staff though, yes? Any other casino would probably do the same.

Although firstly, I think they should have discussed it with you adultly, over the phone or something like that before making an instant decision.

I imagine you are feeling extremely frustrated now as well.

Lesson learned, the hard way!

[missmichelle]

This is ridiculous. I sure hope they do the right thing. If you don't get your account open to finish the tournament they need to refund what you had already invested. Keep us updated.

Michelle

[Westland Bowl]

......Stunned, I argued with him and explained that saying the tourneys were "addicting" was just an expression. I am not broke, nor do I intent to go broke gambling online. I am a self-employed person with a home I own, a new 2009 car, etc., so....he couldn't care less and proceeded to close my account.......I was and still am very upset at his radical decision. He suggested that he was doing this for my own good!!! Imagine??? I told him that I had a sizable amount of money in my bank account but he would not listen and just insisted that my account be closed forthwith. End of conversation, nothing I could say to get him to reverse that extremely poor decision and I don't think that was fair.....closing my account without warning and letting me at least complete the tourneys I invested in is just WRONG and I am REALLY angry and powerless....

Did this guy used to work for the Governor of Kentucky?

[LaHutti]

It's almost like a really bad joke .. they pay developers thousands and thousands of dollars to make their games as addicting as possible, and then this ? Makes you wonder...

[chuchu59]

I am absolutely stunned. This is just an expression to say that you like to play the tourneys very much. Unless you told them that you were on your last pennies or that you were borrowing to fund the tourneys what's wrong with saying you are addicted to them. Have they taped the conversation? If the actual conversation was recorded you should ask David Brickman to look into this. Send Jackpot Factory a pm.

Well, I have changed the wording under my username just for you. Any casinos want to ban me?

[Stovetopp]

I can understand your frustration, but lets face it. Who loses here? The casino does!
There are several hundreds other sites which has the same poker and some reputable ones too...So in a way they are doing you a favor.

And to everyone here who belongs to this forum and read these posts WE are more or less "addicted" LOL No offense meant! if ypou prefer not to call it addiction how about "habit"
So to the author, as soon as you receive your monies left there, look at the positive side and move on . As I said there are several other poker sites which runs tournament 24/7 365 days a year so no problem!