Caution: Do NOT use the word "addicting"

[babs7262]

You make a very good point Prindi. At first I thought they did the right thing by doing this just because not enough casinos are responsible enough and just want a players' money addicted or not.

Now, If Francis said "I am addicted to your casino" OR "im addicted to mega moolah" that would be a different story. But you are right, this was about a tournament, infact, being addicted to a tourment is a lot less on the player anyway. They dont spend nearly the same amount of money as they would in real.

The right thing to do would be what Prindi said, The manager should of called or pm Francis to discuss exactly what she meant by that remark before going ahead and closing the account.

One other thing I would like to mention....what if the CSR told Mr Brinkman "gambling" instead of the word "tournament" There could of been a lack of communication between the CSR and management. Just my opinion

[lfrancis]

Thanks for your post Prindi - I wasn't even expecting a "decency" phone call but now that you bring it up, you are right.... why not a phone call from a live human or even one allowing me to explain what I meant. That phone call was the most abrupt, rude call I have ever had to any casino support and now it makes me realize just how GREAT the FORTUNE LOUNGE group is. If I had that SAME conversation with their support team, I would have probably been kindly given a bonus to make me feel better, but instead JF TAKES away my membership giving me no compensation nor time to finish what I began and they would not have suffered waiting 2 days to cancel my membership or close my account!! Wow, you are right... I got NO consideration for all the years I've been a member or anything, just an "account closed" 20 minutes later.

I have not heard back from Mr. Brinkman and don't honestly expect to, but we'll see. It would be nice!! Thanks for your support. Laura

[patrina]

Hey Laura,, Any news? I'm wondering which email came first? The one from Mr. Brickman or the other stating your account was closed? There seems to be some confusion. Of course, it would be what the manager David Brickman said, instead of the latter rep's response. Anyway, like I said earlier, and whether some agree or not, it's not right. Yes, casinos have to be strict with their policies, but this is just too obvious, you didn't mean it the way the rep took it, or he/she jumped the gun. I hope that this turns in your favour, I would be very displaced to here otherwise
Patrina
p.s. Sorry Laura, I mistook your second contact for an email, when it was actually a telephone call?

[patrina]

Thanks for your post Prindi - I wasn't even expecting a "decency" phone call but now that you bring it up, you are right.... why not a phone call from a live human or even one allowing me to explain what I meant. That phone call was the most abrupt, rude call I have ever had to any casino support and now it makes me realize just how GREAT the FORTUNE LOUNGE group is. If I had that SAME conversation with their support team, I would have probably been kindly given a bonus to make me feel better, but instead JF TAKES away my membership giving me no compensation nor time to finish what I began and they would not have suffered waiting 2 days to cancel my membership or close my account!! Wow, you are right... I got NO consideration for all the years I've been a member or anything, just an "account closed" 20 minutes later.

I have not heard back from Mr. Brinkman and don't honestly expect to, but we'll see. It would be nice!! Thanks for your support. Laura

Just to let you know, the last couple times I contacted JF, the response was delayed, they explained that they are very far behind right now. I know that's no consolation, but just to let you know...?
Patrina

[suzecat]

I agree it sounds OTT, but you have to remember we live in an age where everyone sues everyone else if they think they have found an easy way to get rich. Spilled your coffee? Don't worry - just sue McDonalds for making it too hot!

Imagine if you one day ended up a registered addict...the casino would be chastised everywhere for not doing something about it. They don't really have a choice. While it is frustrating for you, it's society that has caused the problem.

If you get a plane, walk through customs and they ask if you have anything to declare and you say "yeah a 5 mega-tonne nuclear bomb under my hat", you're arrested, no questions asked, no travel, plain and simple. Again, a product of the society we live in despite it being fairly obvious a 5 mega-tonne nuclear bomb ain't gonna be under your hat

Well, duh Simmo! but you'd be surprised at the number of guys who try to convince you it's in their pants!................................ my bad...........apologies.

[vinylweatherman]

This indicates how "hardcore" these "fun tournaments" have become since they were introduced. Playing these alone is enough to jokingly use the word" addictive" and get it taken deadly serious by the casino to the extent of taking "problem gambler" action.

The cause is pretty obvious, but it has crept up on us quietly.

REBUYS - last year we would have said "Rebuys what are they". Now we ROUTINELY see "99 Rebuys" and "999 Rebuys" on a tournament. Yet how much of this extra renenue feeds into the prize pool shared by the participants?

0%

That's right, this is no typo. Even tournaments with NO REBUYS seemed to offer well below 95% of staked monies back as prizes, and with rebuys the situation is worse.

Do the casinos have something to hide?

Maybe, monthly payout reports are issued and audited for the overall RTP of slot games, and the expectation is around 95%, and is generally met.

What about the tournaments, why no published RTP, would the figures be embarrassing?

Then we have the fact that they have been "rigged", with so called "internet lag". BOLLOX to that, "internet lag" is random, and is not directly caused by the action of the player at their end. What happens with 99% of the "internet lag" on the tournaments is CAUSED as a result of the action at the client PC, no matter how fast their broadband is, and can be 99% FIXED by a small CHANGE in the way the player acts for a short while. No "internet lag" behaves like this, but SOFTWARE most certainly does - a set input leads to a set reaction. The most appropriate term for what happens in these tournaments is "RATIONING". Clearly, it has only made things worse, as the weekend this "rationing" was included into the software lead to the total failure of the tournament software over the weekend, leading to the extension of the then weekender into the first part of the working week while MG fixed the unexpected knock-on problems associated with the introduction of this "rationing". MG have never admitted they made this change, and pretend the problems were not of their making, except that I caught the tournament slots all being deleted and re-downloaded that weekend, followed by the complete failure of many of the tournaments.

There is a mind-blowingly simple solution though, but MG techies simply cannot grasp it.

Give everybody a set number of coins, and forget about the shorter time periods altogether. Slow PCs and Fast PCs, internet connections fast, slow, and even intermittent, would not be a disadvantage. Play would be possible at ANY TIME up until the overall closing time of the tournament, and there would be far more opportunities for strategy, rather than simply banging out spins at max coin as quickly as possible. For example, one could bet less during what seems a "dry spell", take a break even, and come back betting big later. It would be a heck of a lot more fun, and even those players who still wanted to bang out max bets as quickly as possible could do so.

Another gripe is the misnamed "FREE" tournament, these have continues, and even rebuys, so are not FREE in any real sense, as it is paying players that will take the prizes barring a VERY lucky hit by a player in the first round.


In a nutshell - it IS possible to have a "gambling problem" of sufficient severity to warrant exclusion simply by playing the TOURNAMENTS ALONE - it just happened!!! NOW is the time for MG to come clean about the RTP of these events in their current form, and PROVE that they offer a fair return on a par with the casino slots.

[chuchu59]

That's very gentlemanly of you VWM. You have one of the fastest PC connections which works to your advantage during tourneys yet you still advocate the 'set coins with no time limit' solution. If only MG would heed your advice, they could see a swelling in the number of takers for the tourneys.

[lfrancis]

Well, David Brickman is definately "THE MAN." He managed to get my 4 accounts with JF reinstated and got me a bonus over the money I lost in the tourneys!! He is an upstanding guy and went as far as to apologize for overzealous staff members trying to do thier job! I am truly grateful for this forum, for all the support shown and especially for David Brickman who, despite my reservations, WAS able to help and do the right thing! I will always remember what you have done for me David.

With sincere gratitude,

Laura

P.S. And a big "THANK YOU" to Vinylweatherman whom I have also seen in the tourneys. You have very good advice and I very much appreciate your bringing all this about MG to light for me and hopefully thousands of other players. It's high time someone spoke the TRUTH!!

[patrina]

Awesome Laura! I knew that this would turn out ok. They are a reputable group and from my experieinces have been pretty solid. I am happy that this all turned out and good luck!!
Patrina

[zebedy]

it could have been worse,
http://www.telegraph.co.uk/news/ukne...g-him-bet.html

i think as soon as you said the word addicted the casino acted in the right way,