ThisIsVegas changing withdrawal limits without notice

[zap987]

I was playing at TiV doing well and went to withdraw. When I tried I noticed I couldn't withdraw more than $100 and after a few mails to support it became clear they had decided to limit my withdrawals to $500/day and $1000/week.

Is it just me or is this close to rogueish to limit my withdrawals to less than what I have in my account? They also refuse to give any reason to why. I have cashed in several times there and sent in documents. Feels like they thought I had won too much and wanted to try to keep my money in there to lose it. I did get it all out now but wanted to warn others of their behaviour.

[lauriejim]

i cashed out 1800.00 over a week ago, infact it was in my account in less than 6 hours, something doesnt sound right here......laurie

[vinylweatherman]

This is most certainly wrong. The TIV rep has been active here, and has undergone severe criticism for a $2000 per week limit. What support say does not fit the facts, as if the limit was $500 per day, why didn't a request for between $101 and $500 go through.

Since documents have been sent in, verified, and the account remains open, this can have nothing whatsoever to do with "fraud issues". Cashflow springs to mind though, which was the reason for Rival having RTG style withdrawal limits.

For low rollers, these limits would not really cause problems, but mid to high rollers should stay clear of Rival until this is sorted out.

In the first instance, send a PM to the TIV rep, and secondly, do not play with bets of a size that could lead to you having a balance in excess of $1000.

It is certainly rogue behaviour to land this on a player after the fact, especially whan it appears to be a TARGETED action against a specific player, and with CS playing the "fraud risk - can't give you any information" card.

ANY player could equally find themselves in this situation, since policy seems to offer no reason as to why, so players have no way of working out if their actions could lead to this, and they only find out when they have a big balance and find they have been set to an impossibly low withdrawal limit when they try to get their winnings.

RIVAL should understand that this kind of story raises a big red WARNING flag over the entire operation. The biggest worry is cashflow, and this is NOT the first time Rival casinos have come under fire for "slow pay" problems, and what seems to be stalling tactics.

[zap987]

I don't think it's cashflow really, I did get paid within 12 hours once I was able to actually submit my withdrawal.

I did notice I had no promotions showing in the cashier, maybe they banned me from getting bonuses for winning to much on slots and for some reason that involves reduced withdrawal limits? Makes no sense to me but can't think of any other reason for them to do this.

Oh, and to clear up since it was unclear in my first post: The reason I could only withdraw $100 was because I had a pending withdrawal of $400 already.

[vinylweatherman]

Originally Posted by zap987

I don't think it's cashflow really, I did get paid within 12 hours once I was able to actually submit my withdrawal.

I did notice I had no promotions showing in the cashier, maybe they banned me from getting bonuses for winning to much on slots and for some reason that involves reduced withdrawal limits? Makes no sense to me but can't think of any other reason for them to do this.

Ha Ha, VERY Funny TIV - I though SLOTS were random, and had no element of skill whatsoever.

Reducing withdrawal limits as a "sour grapes" response to a player who has "won too much" is the preserve of the ROGUE casino, and we had better get a better explanation, and soon.

IF a player is removed from the bonusing list, then just don't offer them more boni (as seems to have happened as well), do NOT mess them around by reducing withdrawal limits for money they have already won. IF they are under investigation, do NOT let them deposit & play some more, and then use stalling tactics to persuade them to lose back their winnings rather than withdraw them straight away.

[Rhyzz]

Originally Posted by vinylweatherman

Ha Ha, VERY Funny TIV - I though SLOTS were random, and had no element of skill whatsoever.

Reducing withdrawal limits as a "sour grapes" response to a player who has "won too much" is the preserve of the ROGUE casino, and we had better get a better explanation, and soon.

IF a player is removed from the bonusing list, then just don't offer them more boni (as seems to have happened as well), do NOT mess them around by reducing withdrawal limits for money they have already won. IF they are under investigation, do NOT let them deposit & play some more, and then use stalling tactics to persuade them to lose back their winnings rather than withdraw them straight away.

Don't you think you're jumping to conclusions a little here? Like I've already said, withdrawal limits have to be in place for these companies, although $1,000 a week is a bit low. Who knows why his limits have been reduced, I'm sure John will give him a straight answer either way

[vinylweatherman]

Originally Posted by Rhyzz

Don't you think you're jumping to conclusions a little here? Like I've already said, withdrawal limits have to be in place for these companies, although $1,000 a week is a bit low. Who knows why his limits have been reduced, I'm sure John will give him a straight answer either way

Quite, but they seem to be targeting this player unfairly with unduly low limits, yet refuse to explain why. Withdrawal limits as policy should apply EQUALLY to all players, and should be specified in the terms.

TIV have specified limits in their terms, and it is THESE limits that should be applied in this case, not some arbitrary lower limit, and "after the fact" too.

In conjunction with low withdrawal limits, similarly low DEPOSIT limits should operate in order to prevent players from depositing so much that it takes weeks to merely get their DEPOSIT back.

I await a PROPER explanation from the rep, and the CS need to be rapped over the knuckles for being so slippery about explaining things to the player BEFORE this went public in the forum. The refusal of CS to offer a clear explanation only fuels the "conspiracy theory" idea, rather than a more logical explanation related to processing limitations for the chosen withdrawal method, or similar factors.

[anniemac]

I happened to have my account at Slotocash bonus blocked not to long ago. Now mind you, I haven't cashed out since June. Said my account showed something strange. I have had an account with them since they first came into business. Had to go round and round them and finally they came to their senses. Turns out they had made a mistake (DUH!).

And I personally do know of someone who got bonus blocked for winning too much.

I had all my accounts closed except Slotocash when all the payout problems were happening so I can't say anything about TIV from my personal knowledge.

[Rhyzz]

Originally Posted by anniemac

And I personally do know of someone who got bonus blocked for winning too much.

This is fair enough, it's a business at the end of the day and they have a business logic to earn a profit. Refusing someone a withdrawal because of limits is a totally different matter though, and VWM is correct in saying that CS should be able to provide an explanation.

[zap987]

Agreed, can't really complain about them not offering me bonuses anymore even if I think it's a bad decision as it means I'll just go somewhere else to play. I think what set it off was using a reverse withdrawal as a deposit to claim a bonus, guess they rather pay processing fees for making a new deposit instead.

But this isn't about bonuses, that's completely up to the casino to decide. There is however nothing in their terms of use about lowering withdrawal limits for any reason, only the line about a $2000/week limit.