Last straw GrandPrive!

[footdr]

Played at Grand Prive casinos 4 years. I am KING VIP level. So What! I have never received the special promotions they say you will get. I don't even receive promotional emails and have always had to call support to redeem weekend bonuses.

I called today after depositing $100.00 and was told
"YOU are no longer on the promotional list as your bonuses equal 40% of your deposits."

I don't know what equation they are using but my payout percentage for this year, across all their casinos is approx 20%. So in other words I have lost atleast 80% of all deposits and bonuses. There analysis must be for a very short perior of time.

It is true I have not been playing their casinos much this year because I didn't like that after reaching KING level I recieved no VIP treatment at all.
I couldn't seem to win to save my life. And, they just don't seem to care about their loyal players, giving you a hassle over bonuses under $10.00, delaying withdrawals, etc.

This was the last straw. Deleted all their casinos! What a crock of SH....T!

Lost thousands over 4 years and I am not even allowed the weekend promotions that NEW Players receive. Screw that. I will take my play elsewhere.

[vinylweatherman]

Originally Posted by footdr

Played at Grand Prive casinos 4 years. I am KING VIP level. So What! I have never received the special promotions they say you will get. I don't even receive promotional emails and have always had to call support to redeem weekend bonuses.

I called today after depositing $100.00 and was told
"YOU are no longer on the promotional list as your bonuses equal 40% of your deposits."

I don't know what equation they are using but my payout percentage for this year, across all their casinos is approx 20%. So in other words I have lost atleast 80% of all deposits and bonuses. There analysis must be for a very short perior of time.

It is true I have not been playing their casinos much this year because I didn't like that after reaching KING level I recieved no VIP treatment at all.
I couldn't seem to win to save my life. And, they just don't seem to care about their loyal players, giving you a hassle over bonuses under $10.00, delaying withdrawals, etc.

This was the last straw. Deleted all their casinos! What a crock of SH....T!

Lost thousands over 4 years and I am not even allowed the weekend promotions that NEW Players receive. Screw that. I will take my play elsewhere.

They reveal their secret formula at last

The terms say no such thing, all that is required is a small deposit between each bonused deposit.

Now I wonder what other "secret formulae" they use.

If this is automated, then surely you can just deposit a sum, wager it 1x or so, and withdraw, and get the ratio back below 40%, and then hit only the best bonuses.

If I had known of this formula, I would have made a spreadsheet to work out where my ratio was. Casino Action had a similar formula, but at least allowed some leeway for their top VIP players.

Maybe I should ask them what MY ratio is, and see if this holds up to greater than 40%.

[Mousey]

GP took me off their promo list a couple of years ago. And even though a couple of affiliates have contacted GP on my behalf, no can do, they say I've got make a 'few' more deposits. Horsehockey. That's means I can't play the (former EZBoard) affiliates games (deposit and enter a contest) because I can never receive the bonus should I win. There is a bonus to deposit to withdrawal ratio that GP hold sacred -- even though their website states a $20 (or similar) deposit requirement between accepting their promos. They just won't let you have anymore promos till the 'golden mean' is achieved....

[sublime9]

Yep me too, Im a "KING" VIP level, but once I reached that level last year they stopped sending me promo emails. I dont play there anymore, they used to be my favourite MG group.

[vinylweatherman]

Originally Posted by Mousey

GP took me off their promo list a couple of years ago. And even though a couple of affiliates have contacted GP on my behalf, no can do, they say I've got make a 'few' more deposits. Horsehockey. That's means I can't play the (former EZBoard) affiliates games (deposit and enter a contest) because I can never receive the bonus should I win. There is a bonus to deposit to withdrawal ratio that GP hold sacred -- even though their website states a $20 (or similar) deposit requirement between accepting their promos. They just won't let you have anymore promos till the 'golden mean' is achieved....

Do you know more about this "sacred formula" than the 40% bonus on deposit ratio?

I briefly got back on their list after claiming a no-deposit code from their quarterly magazine, followed by a 100% match to £200. Even though I deposited further without bonuses (and £50, more than the £20 asked between bonuses), I probably exceeded the 40% ratio due to NOT taking the 25% bonuses.
I suspect the key to their formula is whether players take just the 100% (and maybe the 50%) bounses, or whether they also take the far larger (in deposit terms) 25% bonuses. Taking the 25% offer would keep the overall ratio below 40%, but taking only the 50% and 100% offers keeps the ratio above 40%. It seems they allow this for three months, and then start cutting players from the promo lists.
What is annoying is that they do this in secret, and make far more generous "promises" on their website and terms, only to "bait & switch" to the "secret formula" later on, even when the player has LOST A FORTUNE to them

[Mousey]

Originally Posted by vinylweatherman

Do you know more about this "sacred formula" than the 40% bonus on deposit ratio?

.......
What is annoying is that they do this in secret, and make far more generous "promises" on their website and terms, only to "bait & switch" to the "secret formula" later on, even when the player has LOST A FORTUNE to them

The only way I even learned of the 'formula' was from an affiliate who posted on an EZBoard forum a couple of years ago when so many of us were cut off without notice. (Remember the Xmas brou-ha-ha ... maybe 2 or 3 years ago? This was soon after the NETeller 'glich' ---- which blocked certain players from depositing) Players were in an uproar, bonuses promised were eventually honored, but we were then cut off.

Anyway, that affiliate finally got the formula from her contacts. Unfortunately, I no longer have it, and cannot remember it. The forum is now defunct. At any rate, it has probably changed a great deal since that time. I DO remember that, at the time, the formula included the 3 things -- bonus to deposit to withdrawal.

[vinylweatherman]

Originally Posted by Mousey

The only way I even learned of the 'formula' was from an affiliate who posted on an EZBoard forum a couple of years ago when so many of us were cut off without notice. (Remember the Xmas brou-ha-ha ... maybe 2 or 3 years ago? This was soon after the NETeller 'glich' ---- which blocked certain players from depositing) Players were in an uproar, bonuses promised were eventually honored, but we were then cut off.

Anyway, that affiliate finally got the formula from her contacts. Unfortunately, I no longer have it, and cannot remember it. The forum is now defunct. At any rate, it has probably changed a great deal since that time. I DO remember that, at the time, the formula included the 3 things -- bonus to deposit to withdrawal.

That Neteller episode was interesting. Since they are eCogra certified, I would have thought that if there was anything sinister behind this "glitch", then eCogra would take sanctions, after all, they have to act in a fair and honest manner. This would mean being up front with players who were bonus banned, and not create some software glitch and then blame unknown technical failures for the problems. I suspect even Neteller got blamed for it, as well as Microgaming themselves.

Affiliates should be annoyed too, as if they send players to Grand Privvy, and these players get cut off, it means the affiliate loses the income stream, as well as being considered by those same players as "shady" for promoting such a poor casino group.

Since I got cut off after a cashout, I suspect the current formula is only calculated on a cashout, and that so long as a player is only depositing, they can still run above this 40% ratio. I was well above it after the £100 free and 100% to £200. I was offered further boni UNTIL I deposited WITHOUT A BLEEDIN' BONUS, and cashed out £600. Only then did the calculation seem to resolve me as being above the 40% ratio. I later deposited another £100 and lost it to see if that would be a factor (as in no bonuses after a cash-out), but this didn't work, so I gave up.

I will see if I get another code with the quarterly magazine, and if it works I will calculate what my ratio is from then on, and see if I get cut off, and what triggers it.

[footdr]

I wouldn't play there again if they paid me to. Reaching king level was suppose to afford you perks including more promotions etc.

I had to use bonuses when I could recently because my deposit options are very limited. Quicktender allows only 500.00/month. Grandbay stopped accepting debit .

There are too many other casino groups that are more accomodating.

[Zoozie]

The 40% non-bonus deposit ratio was not entierly true for me. I played at both Big Dollar and Jupiter Club casino for almost 1 year and was banned from both at the same time (about 1.5 year ago)

Almost every week I made a deposit with a 50% or 100% bonus. They did have some great bonuses. I only think I did two non-bonus deposits (when new games arrived). So my bonus deposit rate was 95%+ for 1 year. But it gets more interesting.

At Big Dollar casino I suffered a severe case of bad luck during the period I was only a little above break even. At time of banning I had made 6K$ deposit and 6.5K$ withdrawls.

At Jupiter Club I had a glitch in the MG software cash-check. I could not see any deposits or withdrawals the list was simply just empty. When I made a deposit I could see it and I could also see it when it was in pending state. However as soon as I received a withdrawal the list was cleared again...

I do not know what happened first, but I was banned and cash-check worked again showing 6K$ deposits and 11K$ withdrawals. So maybe the small glitch was also present when casino management was reviewing my account... So my point is I think I was banned because of winning too much. Only playing with bonuses was not problem at Big Dollar casino since I was only about breaking even there.

I always got my withdrawals fast and I never had a problem with the casino group. And since I got two bonus offers (50% and 100%) from each casino every week, I hardly had a time to make a non-bonus deposit. But I do not blame them for banning me of course. I had a great time there.

If I remember correct they later implemented a bonus system where you could not get a bonus unless last deposit was a non-bonus deposit. So now it would be impossible for customers to have higher than 50% bonus only deposit rate.

[Simmo!]

This has nothing to do with Garnd Prive - it wasn't them, but I had an interesting conversation with someone at an MG about 12-18 months ago that is of some sort of relevance.

Essentially, they had just done a business critique and worked out the cost-per-customer of running the casino. The highest overheads at the time were 3-fold: staff, payment processing fees and licence fees (+ progressive contributions). They worked out a value that was cost-per-player, and then set about "dissuading" players who fell below that cost from playing. They didn't ban them from what I gather, neither did they tell me what they did, and being what I term a "reputable" operator, I would guess they cut down on bonus offers, promotions and stuff like that.

No idea if it was successful in achieving it's goals, or what the impact was. All I remember is being surprised how low the actual profit margin was when all the fees and staff costs were added up.

Anyway, just thought I'd throw that into the mix