Intercasino winnings - 4 weeks later and no payment

**bpetridis** · 24th July 2008, 08:46 AM

Ok, I guess I really needed to get this off my chest. Intercasino support are useless when processing a payment request that may be slightly different to their day to day process. Let me explain...

I have been using their casino for a few months and found the games to be quite good and fair. I've won close to 11000 USD over a number of sessions which I cashed out using the cheque option. Much to my dismay, when the cheques arrived I was informed by my bank that they would take 45 days to clear and attract a $20 fee each. My bank then recommended that I contact Intercasino and request that the cheques be voided and then re-process the payment via wire transfer.

Intercasino support allegedely set this up and assured me they would process my winnings over the course of the next week.

That was over 4 weeks ago and I still have not seen dollar one. When pressing them to commit to some sort of time I receive the same email time and time again from their so-called support. What a joke. I've attached one below:

Account Number: xxxx

Hello and thank you for contacting the ECash support team.

In response to your email regarding the issue with your wire transfer, once again we would like to apologise for the inconvenience and would like to inform you that this matter has already been escalated to our Manager. We expect a response within 24 hours and we will contact you with an update as early as possible.

Thank you in advance for your patience.

This email doesn't actually say anything. Suffice to say my patience is wearing thin and I am beginning to wonder if I'll ever see this money.

Pissed off,

Bill

**Nicole50** · 24th July 2008, 09:47 AM

I understand your frustration but why you make public your account number.You should just put in your post account : XXXXXX and that's enough.

**Casinomeister** · 24th July 2008, 09:59 AM

Please don't post your account numbers in the forum. Thanks!

Casino rep has been notified of the thread.

**vinylweatherman** · 24th July 2008, 01:21 PM

Bad advice from the bank.

Getting casinos to void a cheque and re-issue payment is always going to involve a delay. Intercasino support are really hopeless, they have failed to explain that the delay is most probably due to them having to ensure the cheques have been voided, and have not been cashed. This also can take 45 days due to the international nature of the transactions.

It is likely that the wire transfer has been set up, but is on hold pending confirmation that the original cheques have been voided and not presented for payment.

It is the banking industry that create much of this delay, it takes them a long time to update each other's systems when payment methods such as paper cheques are used.

It may have ended up better using the original cheques, and paying the $20 fees, but ensuring that future withdrawals were requested by wire transfer.

**Fleur-De-Lis** · 24th July 2008, 01:57 PM

Just out of curiosity - how many checks there were, i.e. how much you'd end up paying to the bank?

Casinos' cashouts often involve added fees, such as online processors', currency conversion etc. F.eg., if I withdraw EUR cash from some casino to my Moneybookers' USD account, and further withdraw from Moneybookers' to my bank, I'd lose about 4-6% of the total in various fees. May be if checks charges were not forbidding, it was worth accepting them 'as is'

**ryan_hartley** · 24th July 2008, 02:56 PM

Bill,

Please accept my apologies for the time it has taken to pay out your winnings. As you acknowledge above, we did action this instantly when you first requested for your winnings to be paid via cheque, however, when this needed to be changed to a wire transfer payment, we encountered a problem which was unfortunately outside of our control.

Wire transfer payments usually clear within 5 working days, however, as our bank was in the process of changing the intermediary they use, this has taken a little longer in this instance. I can however confirm that your payment has now been processed and you can therefore expect to receive your winnings very soon (my e-cash support team have sent you an e-mail confirming this).

Once again Bill, I apologise for the inconvenience and would personally like to congratulate you on your winnings.

**silcnlayc** · 24th July 2008, 05:09 PM

Bird in hand is better than 2 in the bush...shame that you took the banks advice since Intercasino sent you the checks in a timely matter, it was not their fault you changed your choice of how you wanted to receive the funds.

The checks might have cleared by the time you decided to changeover. Being in the money industry, I know what follows when someone wants to change their choice of payment in midstream and it is not a quick fix...we would have been into almost 6 weeks and that is in the USA to USA banking.

Sorry to hear you got some very bad advice on this from your bank. Hopefully it will go smoother from here on out for you.

Intercasino has always been good in their withdrawal process when we were allowed to play in the USA. Patience is the key since you instigated the change through no fault of you or the casinos, the delay came from taking the bad advisement of the bank.

**bpetridis** · 25th July 2008, 08:44 AM

Hi All,

Thanks for all your feedback. I guess I now have a much better understanding of the international banking process. Funnilly enough, I was notified by Intercasino that I was to receive a wire-transfer 6 hours after posting this and have just received all the funds that were owing. Spooky, but I am all happy again and will continue to use their Casino,

Thanks

Bill

**bpetridis** · 25th July 2008, 08:47 AM

Sicnlayc - for the record I had a long discussion with Intercasino support before deciding on changing the payment method and based on this conversation I decided to pursue the Wire option. They advised me that it was a 10 day process (I still have the original email). Don't appreciate having blame laid at me for poor advice from their support staff.

Anyway its all fixed now so thanks for your help,

Regards,

Bill

**silcnlayc** · 25th July 2008, 03:54 PM

Don't appreciate having blame laid at me

Wasn't blaming you ,

Sorry to hear you got some very bad advice on this from your bank

was blaming the bank for such poor advice. You not knowing any better you believed them and did what they suggested. Which in my book is bad business for a banking industry to do.

Apologies if you thought the blame was on you.