Issue with Pantasia's VIP monthly cash back

[Zodiac]

Remember when they first started we got bonuses everytime we turned around. Now nothing. All of them lost my money when they screwed up the withdrawals the first time.

My money too at the most of them but i deposited further at Sloto and from time to time at Slots of Fortune when they like to offer.

From the others it comes no more offers.

I believe i'm also VI

FWIW, I sent a very nice email to Sloto'cash asking them why I didn't get anything based on my deposits last week. I was politely told that I wasn't eligible. Now that really PO'd me. I have spent thousands at all of these Rivals and now they have decided I am not eligible.

From Sloto ? i can't understand why ?

Did you remember what i have posted for a while annie ?

suddenly i'm not more longer eligible for promotions at the other Rivals after deposited very much --- without Sloto and Slots of Fortune until now.

Sorry, i have no Explanation for that i can only guess and not beeing sad annie, it gives many other casinos for you.

[vinylweatherman]

Hi everyone,

With pantasia I did have the same experience and stopped playing there after depositing large amounts and not getting anything. They told me I was not eligable not even for a match bonus.
As I come from a banned country for a bonus; the Netherlands.
They credited me manually one time for usd 10,- and I was not a small depositer there....

As far as paradise and cocoa go they have been more than generous to me.
Before I started playing there I e-mailed Jason about my situation and he agreed to credit the bonus manually.

After cashing out on my free loyalty chip usd 1000,- at paradise 8.
The next week they credited me with a freebie at paradise8 and Cocoa and another 100% bonus at both of them.
So as far as this goes I cannot complain.

Used to play at sloto a lot to. But they seem to have put a hold on those sloto tickets.
I used to get them all the time. Between usd 20-40
Last week deposited a lot..Got 20 usd after asking support...


Regards

Ah, so the loyalty of an individual is meaningless to them, the WHOLE POINT of these "banned countries" lists is to deter fraudulent/abusive new player sign-ups. Once a player "demonstrates a willingness to risk...blah blah!" then surely they should be treated as any other loyal player would be.

There are many other casinos that do just this, "banned countries" are banned from the automated sign-up bonus, but when they demonstrate that they are going to be genuine loyal players, then they are manually placed onto the loyalty program.

Regular players are PAYING for the loyalty programs from the casinos "hold" from their wagering activity. A casino has to offer games with a greater net "hold" in order to both fund loyalty schemes and make a decent profit.
To never be allowed to be treated to the loyalty program would be like having to pay taxes, but being told by your government that you are not going to be receiving any state services because of the street you live in.

[anniemac]

Well, after going round and round with Sloto'cash, I did get a Sloto'ticket.

My whole deal with them is that Sloto tickets are suppose to be based on your deposits the week before. No deposits=no sloto tickets. That is fine. No problem. However, I had made qualifying deposits. After I gave them the dates and amounts from my history in the cashier section I received an email saying they had made a mistake and they sent me a freebie.

What PO'd me was being called a liar and being made to feel like I was trying to cheat them or something.

If a casino puts out information saying if you do this, you get this, then they should stick by it. And if you are going to give the freebie to one then all that qualify should get one, size based on deposits just like they said.

Don't promise stuff you can't or have no intention of backing up.