Non-Bonus Complaint Bye Bye 32Red

[Nicole50]

Hi to all

I just said Bye Bye to 32 red guys. I was not lucky there. I was playing nearly one week and nothing came out there from the slots. The games are too too difficult not as any other MG casinos .Iam not posting to compaint about them, maybe just a luck and good luck to other players. I have asked the chat suport who are very nice to close my account definitively .It is no sense that such casino have this kind of support but the games are ????.I prefer not to accuse them.

[Rhyzz]

I closed my account at 32Red a few weeks ago for a couple of reasons, the main one being their conflicting and very poorly written T&C's and banking software.

In brief - the bonus T&C's said you cannot withdraw until you play the bonus through X times - fair enough. However, when the banking facility states that you can 'withdraw real money at any time' it becomes a problem. I deposited £100, got a small bonus, won about £400 soon after and couldn't withdraw because of the bonus, even though I didn't use the bonus funds and won with my 'real' money.

Their explanation for this - 'We plan to implement afterwager bonuses, that is why this text is live'...or in not so many words because they struggle to explain such a cock up to someone who understands these things.

So, 32Red, not the best...they won't be seeing any of the £2k winnings I've had off them any time soon, not until they hold their hands up to a mistake and correct it. I bet if I logged in now the banking facility would still state the same T&C's...


Edit:

• Your Bonus Balance CANNOT be withdrawn.

• It can only be used to place wagers.

• Your Cash Balance may be withdrawn at any time.

• As you meet the required playthrough requirements, credits will automatically be transferred from your Bonus Balance to your Cash Balance.


Oh look, they ARE still live. Nice one 32Red...I suggest everyone jump on the band wagon here and make the most of this mistake, maybe then they will realise just how conflicting their T&C's are...they still owe me over £400.

[lauram]

Dont blame you i did the same at eurogrand casino last week got tired of deposit after deposit and them chatting while your playing and nothing paying never once a withdraw in 3 months with many deposits

[zman]

Originally Posted by Nicole50

Hi to all

I just said Bye Bye to 32 red guys. I was not lucky there. I was playing nearly one week and nothing came out there from the slots. The games are too too difficult not as any other MG casinos .Iam not posting to compaint about them, maybe just a luck and good luck to other players. I have asked the chat suport who are very nice to close my account definitively .It is no sense that such casino have this kind of support but the games are ????.I prefer not to accuse them.

How can you complain about a site if your not winning?

Originally Posted by Rhyzz

I closed my account at 32Red a few weeks ago for a couple of reasons, the main one being their conflicting and very poorly written T&C's and banking software.

In brief - the bonus T&C's said you cannot withdraw until you play the bonus through X times - fair enough. However, when the banking facility states that you can 'withdraw real money at any time' it becomes a problem. I deposited £100, got a small bonus, won about £400 soon after and couldn't withdraw because of the bonus, even though I didn't use the bonus funds and won with my 'real' money.

Their explanation for this - 'We plan to implement afterwager bonuses, that is why this text is live'...or in not so many words because they struggle to explain such a cock up to someone who understands these things.

So, 32Red, not the best...they won't be seeing any of the £2k winnings I've had off them any time soon, not until they hold their hands up to a mistake and correct it. I bet if I logged in now the banking facility would still state the same T&C's...


Edit:

• Your Bonus Balance CANNOT be withdrawn.

• It can only be used to place wagers.

• Your Cash Balance may be withdrawn at any time.

• As you meet the required playthrough requirements, credits will automatically be transferred from your Bonus Balance to your Cash Balance.


Oh look, they ARE still live. Nice one 32Red...I suggest everyone jump on the band wagon here and make the most of this mistake, maybe then they will realise just how conflicting their T&C's are...they still owe me over £400.

If you know you have to play a certain WR you need to fulfill it even if its displayed incorrectly in the bank.

Originally Posted by lauram

Dont blame you i did the same at eurogrand casino last week got tired of deposit after deposit and them chatting while your playing and nothing paying never once a withdraw in 3 months with many deposits

How can you complain about a site if your not winning?

[Kenny Lingus]

Originally Posted by zman

How can you complain about a site if your not winning?

What are you supposed to do, complain after a large payout?

Or perhaps you should praise them when they F*** you over some made-up, confusing or poorly worded T&C?

Nahhhh, just kidding. All casinos are honest and completely trustworthy. I just wish that I had a couple more bucks to donate to the cause.

[kakata]

@ kenny zman was trying to use some sarcasm

[Slotster!]

Since when did 32 implement the bonus/real balance thing!?

Or am I missing something obvious?

I hope they haven't gone that way... I've not played properly for a while now, but I loved the way that you knew what was in your account was money (if that makes sense?)

[happygobrokey]

Originally Posted by Slotster!

Since when did 32 implement the bonus/real balance thing!?

Or am I missing something obvious?

I hope they haven't gone that way... I've not played properly for a while now, but I loved the way that you knew what was in your account was money (if that makes sense?)

you are not. the thing is that all mg's banking pages give the concepts behind the ez-bonus wrt cashing out. afaik 32red just puts all your bonus credits in the cash balance and tracks your playthrough "manually".

any savvy player will know by now that virtually all mg's require the playthrough to be done on all bonuses, despite what the banking pages say to the contrary. at least 32red doesn't increase the wr by a factor of 20 for blackjack.

[Slotster!]

Ah, thanks... So they've just kept the 'standard' MG banking page - hence the confusion.

Jeez... With all that goes on in casino land, this is hardly a 'problem' now, is it.

[Kenny Lingus]

Originally Posted by kakata

@ kenny zman was trying to use some sarcasm

What!? I think sarcasm should not be permitted in this forum under any circumstances whatsoever!!!