What can ya do? NOTHING

[GGW Laurie]

sent a copy to enzo, maybe he can fax over what they are wanting

Dear Laurie,

Thank you for contacting NetSpend customer care.

We apologize for the inconvenience regarding your pending transaction. Any outstanding authorization will remain pending on your account until the merchant collects what it is owed. If the merchant does not collect, the funds will be held for 7 days for purchases under $100, 30 days for purchases over $100, or 90 days for rentals and hotel stays. Once this time period passes, the funds are released back into your account. If for any reason, the merchant will not be collecting on the pending authorization, we can help you expedite the release of these funds back into your available balance if we receive the appropriate documentation regarding the transaction.
In the case of a transaction that was;
1. Cancelled/voided,
2. Double authorized
3. Declined on the merchant's end but approved on our end
4. Merchant will not be collecting

We need to receive some form of documentation from the merchant that the transaction was not completed. We require a faxed letter on letterhead from the merchant indicating the reason the transaction was cancelled or declined, and that they do not intend to collect the funds.

We require that a manager or contact name be present on the fax, as well as a contact number to reach that person. We also require that the fax contain a reference number, which is your account number. You may call Customer Service and ask a representative to give you that reference number. Our fax number is 512-857-0263.

Thank you for choosing NetSpend.

Baltazar
Customer care Specialist

[wanda5]

sent a copy to enzo, maybe he can fax over what they are wanting

Dear Laurie,

Thank you for contacting NetSpend customer care.

We apologize for the inconvenience regarding your pending transaction. Any outstanding authorization will remain pending on your account until the merchant collects what it is owed. If the merchant does not collect, the funds will be held for 7 days for purchases under $100, 30 days for purchases over $100, or 90 days for rentals and hotel stays. Once this time period passes, the funds are released back into your account. If for any reason, the merchant will not be collecting on the pending authorization, we can help you expedite the release of these funds back into your available balance if we receive the appropriate documentation regarding the transaction.
In the case of a transaction that was;
1. Cancelled/voided,
2. Double authorized
3. Declined on the merchant's end but approved on our end
4. Merchant will not be collecting

We need to receive some form of documentation from the merchant that the transaction was not completed. We require a faxed letter on letterhead from the merchant indicating the reason the transaction was cancelled or declined, and that they do not intend to collect the funds.

We require that a manager or contact name be present on the fax, as well as a contact number to reach that person. We also require that the fax contain a reference number, which is your account number. You may call Customer Service and ask a representative to give you that reference number. Our fax number is 512-857-0263.

Thank you for choosing NetSpend.

Baltazar
Customer care Specialist

what a pain in the butt...i'm sorry you are having to go through this crap!

[AuntieIdiot]

sent a copy to enzo, maybe he can fax over what they are wanting

Dear Laurie,

Thank you for contacting NetSpend customer care.

We apologize for the inconvenience regarding your pending transaction. Any outstanding authorization will remain pending on your account until the merchant collects what it is owed. If the merchant does not collect, the funds will be held for 7 days for purchases under $100, 30 days for purchases over $100, or 90 days for rentals and hotel stays. Once this time period passes, the funds are released back into your account. If for any reason, the merchant will not be collecting on the pending authorization, we can help you expedite the release of these funds back into your available balance if we receive the appropriate documentation regarding the transaction.
In the case of a transaction that was;
1. Cancelled/voided,
2. Double authorized
3. Declined on the merchant's end but approved on our end
4. Merchant will not be collecting

We need to receive some form of documentation from the merchant that the transaction was not completed. We require a faxed letter on letterhead from the merchant indicating the reason the transaction was cancelled or declined, and that they do not intend to collect the funds.

We require that a manager or contact name be present on the fax, as well as a contact number to reach that person. We also require that the fax contain a reference number, which is your account number. You may call Customer Service and ask a representative to give you that reference number. Our fax number is 512-857-0263.

Thank you for choosing NetSpend.

Baltazar
Customer care Specialist

They never asked me for anything. But like I said, it was quite obvious that the charges were duplicates, every transaction that had posted to my account was still showing as pending at the same time. It sounds to me like they are definitely targeting us gamblers.

[bb28]

Laurie,
The email certainly implies that it is the merchants fault. Whether that is true or not......well who knows. Netspend may just be passing the buck to someone else because they can. That line about 30 days or 90 days.....that is freakin unbelievable. If the hotel puts a hold on your card.....they can leave that hold on there for 90 days if they so choose.

[RobWin]

sent a copy to enzo, maybe he can fax over what they are wanting

Dear Laurie,

Thank you for contacting NetSpend customer care.

We apologize for the inconvenience regarding your pending transaction. Any outstanding authorization will remain pending on your account until the merchant collects what it is owed. If the merchant does not collect, the funds will be held for 7 days for purchases under $100, 30 days for purchases over $100, or 90 days for rentals and hotel stays. Once this time period passes, the funds are released back into your account. If for any reason, the merchant will not be collecting on the pending authorization, we can help you expedite the release of these funds back into your available balance if we receive the appropriate documentation regarding the transaction.
In the case of a transaction that was;
1. Cancelled/voided,
2. Double authorized
3. Declined on the merchant's end but approved on our end
4. Merchant will not be collecting

We need to receive some form of documentation from the merchant that the transaction was not completed. We require a faxed letter on letterhead from the merchant indicating the reason the transaction was cancelled or declined, and that they do not intend to collect the funds.

We require that a manager or contact name be present on the fax, as well as a contact number to reach that person. We also require that the fax contain a reference number, which is your account number. You may call Customer Service and ask a representative to give you that reference number. Our fax number is 512-857-0263.

Thank you for choosing NetSpend.

Baltazar
Customer care Specialist

Looks like Ole Baltazar broke it down for you purdy good there Laurie, but the only problem I see with his synopsis is the fact that if the transaction is not showing as Pending on Enzo's end then there would be nothing that Enzo could sent Netspend to try and have any pending charges removed...Baltazar said that "If the merchant does not collect, the funds will be held for 7 days for purchases under $100" but 3Dice's processor could actually take up to five business days to collect those attached funds and if that's the case then Enzo probably wouldn't know that anyway unless he has some way of looking in the back end of the Processor's cleared transactions,,,

Seems like a hell of a lot of work for the casino though to look into each customers transactions...I think if I owned the casino I wouldn't even accept Netspend as a deposit option for my customers, seems as though it would eventually piss too many customers off and also be too much of a burden on the casinos part trying to constantly stay in touch with the Processor to make sure that the customers transactions were clearing in a timely manner...JMO though...

[RobWin]

I really don't think that Netspend or Visa would enter a deal with the feds of their own volition.LOL! Just more work for them. I got another reply to my kind of shitty gram I sent them. It said they understood that I wanted to close my account and could accomplish it by phone anytime. I never wanted to cancel it, just not going to fund it until the news improves. Netspend and Visa are purposely identifying and interfering with the deposits of gambling sites.
Considering the amount of action this will cost the industry, I would look for a response from Cyber Casino Land in general.

Netspend is a very convenient and affordable deposit option, or at least was (for now anyway).

I understand what you’re saying there pacers but Netspend or Visa wouldn’t have to actually enter into any kind of deal or anything like that with the Fed’s because NetSpend Prepaid Debit Cards are issued by Inter National Bank or MetaBank, which are both members of the FDIC, which means that the Federal Banking Regulators could just pop in at any moment and audit their transactions and records for any given reason without prior notice, if like I said previously they actually wanted to try and enforce the UIGEA Law, but that is probably not going to happen until there are further details worked out by the Fed’s as to how they are going to enforce it…

And I agree with you where you said that…“Netspend and Visa are purposely identifying and interfering with the deposits of gambling sites”…but that is exactly what they are supposed to be doing if they really are trying to enforce the UIGEA...

[pacers31]

Very true Rob. You would think that some bureaucrat would have a mental bowel movement and figure out that online gaming is a perfect tax base to pay for the wars (those in progress, those coming soon I'm afraid!) Detestable I know, but folks are losing their homes, prices going way up, truckers threatening to strike and foul up the distribution system, and all we care about is AMERICAN IDOL?!?!?!!! Seems that the american sheeple just can't get a break.

This is the end...beautiful friend, the end......................................