[RESOLVED] 3dice customer service issues

[markjacob]

Let me preface this by saying that I have had a long standing issue with 3Dice regarding finance.

I had received an E-mail over a month ago asking me not to deposit and withdraw so much as my transaction cost was 500.00 since October. You see I play, win 30 to 40 percent of my deposit then withdraw. I would somtimes depsoit 3 times a week. I am also on the better side of the variance right now, so of course I am "up". Alot. To me anyways.

They asked to hold my money in my account until the next time I play to hold down transactions costs, in my book, it read were hoping you play your money back and LOSE!!!

Bob in finance also stated that he would set up a new feature called the safe for me, so if I didn't want to have a balance after each session I could park my money there instead of withdrawing, and would still keep my limit of 700.00 a week in tack. Great, just another way to keep my money in the casino without withdrawing.

I used it the 1st night, and of course there were software issues. After spending half the night with live chat, I had become disgusted and cashed out my remaining money.

I have now tried to re-open my account with no response for 2 days, guess they don't want my business.

The reason I am telling you all of this, is there are 2 sides to this casino. The one that loves the depositors who lose, and the one that ignores those who have had only 3 losing sessions since october.

Enzo, your casino has busted the silver lining that alot of have had for you and your casino.

[babs7262]

I understand where you coming from MarkJacob, I do the same thing. I think what they mean is (because I do this) when you do a bunch of small cashouts instead of waiting till it gets bigger, it costs more money to keep doing it. Ive been told the same thing before because I do a bunch of $50 ones . I think the problem is (well they solved it now with parking) that 3 dice approve the requests so fast there is no time to alter it.....ie...at an RTG, I w/d everytime I get to $50 with $20 left over (actually $70 ) and everytime I win another $50, I cancel my w/d request and immediatley add the new $50 to make it a $100 and so on BUT 3 dice is too fast lol.

I think parking it will be a great advantage, they really dont have the "maybe theyll cancel and lose it" mentality. I am not defending them, Im just giving a different outlook on the situation. I should show you my w/d requests at Inet over the weekend, I cancelled and added to it atleast 6 times. I really thought I was going to get an email saying "WTF are you doing?" lol

I hope you can sort this out.

[markjacob]

Your thoughts and input is always appreciated BAbs.

[GGW Laurie]

Let me preface this by saying that I have had a long standing issue with 3Dice regarding finance.

I had received an E-mail over a month ago asking me not to deposit and withdraw so much as my transaction cost was 500.00 since October. You see I play, win 30 to 40 percent of my deposit then withdraw. I would somtimes depsoit 3 times a week. I am also on the better side of the variance right now, so of course I am "up". Alot. To me anyways.

They asked to hold my money in my account until the next time I play to hold down transactions costs, in my book, it read were hoping you play your money back and LOSE!!!

Bob in finance also stated that he would set up a new feature called the safe for me, so if I didn't want to have a balance after each session I could park my money there instead of withdrawing, and would still keep my limit of 700.00 a week in tack. Great, just another way to keep my money in the casino without withdrawing.

I used it the 1st night, and of course there were software issues. After spending half the night with live chat, I had become disgusted and cashed out my remaining money.

I have now tried to re-open my account with no response for 2 days, guess they don't want my business.

The reason I am telling you all of this, is there are 2 sides to this casino. The one that loves the depositors who lose, and the one that ignores those who have had only 3 losing sessions since october.

Enzo, your casino has busted the silver lining that alot of have had for you and your casino.

.................i think imo that 3- dice lousy customer service was a horrible thing to say about the staff there as i have found them to be among the best.i have won and i have lost at 3- dice and i still have the upmost respect for 3- dice and staff, Lousy C.S. you say!!! i beg to differ !!!!...laurie

[suzecat]

Tried to install 3Dice but no go.....checked the system requirements and found it requires a 3D video card, which my oldie moldy computer does not have. Felt kind of bummed about that. I am sure once my old dinosaur quits on me I will get a new fangled multimedia monster that will work with 3Dice. Let's hope the gambling gods are with me and US is still allowed!

[Fleur-De-Lis]

I had no idea that frequent deposit/withdrawal MO could be frowned upon by casinos that's what I usually do: deposit a little, lose it, deposit twice the amount that I lost, recover total deposit if I am lucky, withdraw all, start over. Sometimes several times a day. It never came to my head that it makes any difference to casinos, or they care - as long as I play and do not create any problems.

I signed up with 3D only 3 or 4 days ago, and my transactions 'history' is already more than a page long. Support (I chatted with Ron once, to understand better some banking matters) was beyond praise though!

[BingoT]

Live Chat with Anna is thee best person I have ever talked to on that live chat thing.
3D give Anna a Bonus in her check.
Anna

[babs7262]

Sorry
Forgot to say something because I was focusing on the issue rather than the title of the thread. I feel the title of this thread is inappropiate and maybe you can rethink that part and ask Max to put a different title like "frequent w/d problems" or something like that because their policy has nothing to do with the high level of customer service they give, really, they are attentive and I have even stated many times that I only cashout about once every 3 months, so Im not saying this because Ive so much off of them.

Just something to reconsider, I think you would get more help and support if the title wasnt so harsh

[paul02085]

Seems to me they asked you not to withdraw so much and then worked out a way around it and you withdrew again. If you dont want to do it their way why deposit again?
Whatever your reasons they did not provide you lousy service and its wrong to say that because its not true. 3Dice has the best service i have ever seen and i have played in hundreds of online casinos for 10 years. I hope any new players who read this will also read the dozens of threads discussing what a great casino 3Dice is.

[just play]

Tried to install 3Dice but no go.....checked the system requirements and found it requires a 3D video card, which my oldie moldy computer does not have. Felt kind of bummed about that. I am sure once my old dinosaur quits on me I will get a new fangled multimedia monster that will work with 3Dice. Let's hope the gambling gods are with me and US is still allowed!

I have an old moldy computer too...lol...it works fine for me, (I am almost possitive we don't have a 3D video card, unless it was in the computer when we got it like 10 years ago?) except tonight, having some issues logging on and the reels keep spinning (like RTG)