Club World

[Casinomeister]

BABS please keep in mind. Always pay attention to your warning signs. There's something telling you to leave that place alone. If you know they are stealing from you. Its a SIGN!..Babs I know you are not LYING!

I don't think Babs is lying, but she may be mistaken. Babs, please check your deposit history and try to match this up with your bank debits ignoring the dates. They will match up in the end, I'm sure.

[mishun]

I love you Mister Meister, I think you're so SEXY!

[markjacob]

I love you Mister Meister, I think you're so SEXY!

Say that again?

[kakata]

[babs7262]

Hiya Sexy Bryan

Actually that's what I was going to do when my account was locked. I uninstalled the casino because they locked it. I dont care if it was for 5 minutes, it was an unsettled matter when they locked my account, it my eyes, there is nothing left to do. They made that decision. I didnt go back to any boyfriend that cheated either, even if it was just a kiss and not a lay! Get my point?

[Casinomeister]

Hiya Sexy Bryan

Actually that's what I was going to do when my account was locked. I uninstalled the casino because they locked it. I dont care if it was for 5 minutes, it was an unsettled matter when they locked my account, it my eyes, there is nothing left to do. They made that decision. I didnt go back to any boyfriend that cheated either, even if it was just a kiss and not a lay! Get my point?

But what I am saying is that they locked your account because you told them you would make a chargeback. This is standard SOP with most casinos. Tell them you'll charge back your funds and they will close your account.

But it's been reopened to you can review your deposits. It may be worth spending a few minutes to download the software and access your account so you can possibly straighten this situation out.

[babs7262]

Then please explain to me why they didnt close my account the last time this happened and they knew I did a reverse on that unauthorized charge? I can find the post where I told them and they didnt close my account then.

Rememer back last year when it happened the very first time and he went as far as calling me at home? I told him on the phone that the bank is paying me back? They didnt close my account that time

I actrually ashamed of myself for staying a customer after the first time. I should of listened to my husband when I told them it wouldnt happen again and he told me it might. My bank manager asked me why Im still dealing with them too.

And it's all because they pay fast if you win, but in the long run, we will lose as long as we keep this up. I looked at the pages before I even made the accusation Bryan. There are about 5 pages of transactions if I remember. I didnt play there from 2/9- to about the 2/12 because I was on a roll at CP for 4 days (that is documented in WS). I deposited once on the 13th and 14th and 15th and there were extra w/d's.

I dont need to go back because I wouldnt of accused without my homework. I dont care what it says now, I know what it said at the time and Im getting exhausted. Im not changing my mind and reinstalling and rechecking it again. I understand Bryan, you are in the middle and Im sorry for that and there are no hard feelings but Im not going back and Im getting my $38 back at thats the end of it. Its the 3rd time since October 2007 and Im done, stick a fork in me Im done!

Maybe its the best thing that could happen anyway. Ill play the free tournys and make my lil $10 -$15 deposits at 3dice and hopefully Ill win big at a B&M where I cant get double dipped or get lucky at 3 dice with a nice win. Either way, CW is no longer entertaining for me, its work now

[vinylweatherman]

The problem here is this "batching" the processors do. This can often lead to transactions "jumping the queue", and others getting left behind for weeks and suddenly turning up "out of the blue". Worse than this, the processors are "playing games" with the US banks by deliberately making the transactions hard to monitor by breaking up patterns. This involves switching the reference of the charging company, and making rounded amounts into amounts that look like a purchase, such as making them end in figures like 99c, 97c, or 95c. This actually give the PLAYER a slight edge, as they are making a couple of cents on each deposit

To properly review this kind of issue, as well as ignoring the dates, it may be necessary to go back some weeks, maybe even months, and look at the overall deposits debited against those amounts shown as being credited to the casino account. I once had this happen at a MG casino, and I traced some deposits that at first seemed "double dips" to casino deposits made some WEEKS before! This had NOTHING to do with UIGEA, it was before then, but it turned out that the casino used a rota of processors, and one of these delayed sending in the requests for nearly a month, then sent them in one go. If merchants do not claim their monies within a certain time, the card companies and banks drop them from "ring fenced" status and show the funds as available again. When the errant merchant finally gets round to requesting payment, the amounts appear as "new" transactions, and do not carry the date from when they were "ring fenced". This can confuse the player no end
The problem in this case was that the casino was certain it was right, so was of course NOT prepared to refund or credit the disputed amounts, which lead to the player stating that they would go to their BANK to sort it out. Although the word "chargeback" was not used, this is effectively what this was. The casino then managed to pour fuel on the fire by using emotive language like "threatened" and "defraud" with the player. This seeks to induce the impression that the player was being accused of criminal activity, or attempts at such activity, where what was more likely, and in need of investigation, was the possibility that the player had simply fallen victim to the "processor games" that make it hard for banks to trace gambling transactions, and naturally make it just as hard for players to do so.
It has not helped that SOME processors HAVE been using these "games" as a means to defraud players through confusion, so of course any player who sees this is going to think "oh not ANOTHER dodgy processor", rather than thinking that it is more likely that THEY have made an error in totalling up the deposits and debits.

A full analysis of the deposit history at the casino, and debits from the bank, will reveal who is right in this matter, provided it is possible to match Club World deposits with whatever "purchase" appears on the bank card statement. This may need Club World to provide information as to the processors that would appear on statements for each of the deposits, which is not found in the transaction history.
RTG casinos do not provide a play history, and transaction histories do not show the current account balance, so this kind of problem is what can happen at casinos whose software lacks the provision of certain information.
With the Playcheck facility at MG, players have a means to check for themselves whether they played out a deposit and then forgot they did, so if this is what casino support claim, they can check for themselves.

Since the player did not seem to know WHY they suffered the locked account, and made speculations in the posting, am I to assume that the casino did not bother to inform the player as to WHY their account had been locked UNTIL such time as this mess became a subject for forum debate.

The warning about the use of cards STILL STANDS though, mistake or "double dipping", this will happen again because of the way batching and processor's "games" make it hard to reconcile the figures against deposits at the casinos.

[Cynthia777]

Babs, I certainly don't blame you for how this situation made you feel, it is only human nature and most anyone would feel the same under the circumstances.

Its hard to be objective here, but I will explain one situation that I had, went through a couple of times, in fact, and believe me it was SEVERELY frustrating. It ended up being neither mine nor the casinos (yes plural) involved, fault.

It was only happening with one card I used, which happened to be a Wired Plastic (prepaid).

I used to see "double" transactions, same amount, same time. I'd check my balance online and see it was in the negative (YES..ON A PREPAID). It ended up being a problem on Wired Plastic's end...saying it was "double-processed". What was frustrating the most about it (number one, once I could get my problem across to someone in customer service at Wired Plastic), was the "waiting periods" they sent me through, or, they advised me to get the merchant (in this case, the casinos, which were 3 of different platforms, one MG, one RTG, and one Vegas Technology) to fax them an authorization to get the "extra" charge removed.

Ok..so now on to the casinos...one understood the problem, and said he would do what he can (still had to wait), one almost took it as me accusing them of "double-dipping", and gave me a somewhat arbitrary response (like, "you played what you deposited, and that's all we got"-they didn't lock my account though, and no its not CW, its another RTG that I still play at), and the other didn't seem to really help/respond at all (I haven't played there in over a year now).

Wired Plastic said the only other thing I could do was pretty much "wait and it will drop off once the final authorization goes through" which used to be 15 days (this really sucked, especially since part of my direct deposit would go to that card...which sometimes just brought the erroneous "negative balance" to zero- no fun on payday in those days). They've since shortened it to around 3 days or so, which isn't so bad, and the errors haven't happened recently. It was like a "horde of errors" of 3 instances bulked together, and, I guess from seeing my complaints enough, most of the Wired Plastic operators now knew what I was talking about...and it was fixed quicker...like "yeah, yeah..we know..same routine".

I hate to see things like this happen though, especially when a loyal player feels betrayed by arbitrary action. Perhaps things should have been handled differently by them. And we certainly have a right to speak out our concerns, without fearing retaliation.

I hope this whole thing works itself out someday.

[kakata]

wired plastic is one of the worst company..........
I use it for my convenience.
They do charge you if you call em...0.95 cents and 0.45 for every transaction and 3+ bux monthly fee and they have the worst CS ever.
If you breath......they charge you...... what a s^^^^t