If you requested play logs and were not acknowleged?

[SlotsWizard]

Unless the software is rigged, you can determine the payback of a video poker game by looking at the paytable. I don't think RTG operators have the ability to rig video poker so that the same paytable is used but crap hands will always be dealt. If so, that would be an enormous blow to the industry.

Slots are a different matter, where they can keep the same paytable but adjust the reel layouts to change the long-term payback without any player being the wiser. Since each software provider designed their own slot games and reel layouts, only they truly know how they operate and how much they theoretically pay back in the long run. Slots are a leap of faith whereas video poker, assuming that the cards are dealt fairly, is not. With video poker you can determine whether or not the games are rigged, with slots you cannot.

If you were playing at an accredited or well-respected casino, try emailing them again. Sometimes emails appear to get lost in the shuffle.

If the amount of data you are requesting from them is from a large amount of gameplay, they may end up sending you a summary instead as game logs can get pretty large fairly quickly.

[takethemoney]

Info came back, but no game logs.
"I can assure you that we have not changed the payout percentages on any of our games. I have reviewed your account and can see that your overall payouts are indeed low at 91.5%, and below the theoretical odds for the games. This result is mainly from the Real Series games, as your payout percentage on Blackjack for example is 98% (Which I played very little)

I went thru almost $100k of play at the particular casino. My deposits were about$6000. I played mostly $1 per spin, but there were a few sessions of $2 and $5.

Run as fast as you can from RTG slots. Accedited casino would not give me the game logs. I can now see why.

Accredited should have no indication of fairness of games, only whether you get paid, because the best and fastest paying casinos, frankly, have odds that stink.

Also, managers there do not get back to you in a timely manner, even though their puppets say they will.

[elscrabinda]

Why wont they give you the logs? If they have point blank refused you might as well tell us who they are.

[vinylweatherman]

Unless the software is rigged, you can determine the payback of a video poker game by looking at the paytable. I don't think RTG operators have the ability to rig video poker so that the same paytable is used but crap hands will always be dealt. If so, that would be an enormous blow to the industry.

Slots are a different matter, where they can keep the same paytable but adjust the reel layouts to change the long-term payback without any player being the wiser. Since each software provider designed their own slot games and reel layouts, only they truly know how they operate and how much they theoretically pay back in the long run. Slots are a leap of faith whereas video poker, assuming that the cards are dealt fairly, is not. With video poker you can determine whether or not the games are rigged, with slots you cannot.

If you were playing at an accredited or well-respected casino, try emailing them again. Sometimes emails appear to get lost in the shuffle.

If the amount of data you are requesting from them is from a large amount of gameplay, they may end up sending you a summary instead as game logs can get pretty large fairly quickly.

I have played at a small number of RTG casinos, and have noticed that the payouts of the card games are determined by the paytables on offer. One RTG offered 3 card poker at full pay (as in Microgaming), but I noticed that at others they used a lower paytable, not the 40/30 of MG, but something like 35/25 on the pair plus (or similar variant), and/or a reduction in the ante bonus for the top hands.
It is likey that the video poker has small variations that affect the overall payout, such as reducing the payout for Full House and Flush on Jacks or Better. The theoretical payouts can be calculated from these paytables.
While we cannot directly determine the payout on the slots, what CAN be done is to calculate the theoretical return from the many table games and video poker variants. This should give an indication of how "tight" an RTG casino is overall, as management are likely to have an across the board policy.
This would either be lots of bonuses & tight games, or less bonus offers but looser games. Naturally, there will be a few that have few bonuses and tight games.
If running a long series of spins on a real series slot, an allowance of 1% of total wagers should be allowed as the contribution to the random jackpot. This should be added to your return to get a figure close to the total payout, although a pretty big sample is needed.


This problem with playlogs could easily be solved by allowing players to simply DOWNLOAD their own, this would leave PLAYERS doing all the work, and not casino support. I suspect such requests take time, and support probably regard such queries as low priority, especially if players are wanting everything to put into a spreadsheet.
With software such as Microgaming, the last 21 days are available for the player to view, so making a download option should not be a problem - I don't accept the argument of "bandwidth", since they have to be "downloaded" to the player's browser for viewing, and it is more strain on their servers if players use multiple queries and cut & paste to get the data than if they went for an entire session with one query, and saved it as a CSV file.
Most online banks can manage this, although a few are lacking in this respect.

[chuchu59]

Info came back, but no game logs.
"I can assure you that we have not changed the payout percentages on any of our games. I have reviewed your account and can see that your overall payouts are indeed low at 91.5%, and below the theoretical odds for the games. This result is mainly from the Real Series games, as your payout percentage on Blackjack for example is 98% (Which I played very little)

I went thru almost $100k of play at the particular casino. My deposits were about$6000. I played mostly $1 per spin, but there were a few sessions of $2 and $5.

Run as fast as you can from RTG slots. Accedited casino would not give me the game logs. I can now see why.

Accredited should have no indication of fairness of games, only whether you get paid, because the best and fastest paying casinos, frankly, have odds that stink.

Also, managers there do not get back to you in a timely manner, even though their puppets say they will.

This is ridiculous. The assurance that there is fair play bears no creditibility if they wont even supply you with the game logs. Since they admit that the overall payouts are low they should let you have the logs unless there is something seriously wrong and that this could be used for comparison with the game logs of other players.

[TDTAT]

This is ridiculous. The assurance that there is fair play bears no creditibility if they wont even supply you with the game logs. Since they admit that the overall payouts are low they should let you have the logs unless there is something seriously wrong and that this could be used for comparison with the game logs of other players.

If they are an accredited RTG casino at Casino Meister..
it is a short list. Unless I am mistaken all recommended RTGs
at this site have a rep here at Casino Meister. I am pretty sure
one of those reps would get your player logs after reading this thread