This Is Vegas - Get Off Your Asses

[chuchu59]

Thisisvegas hasnt been around since the 24th. Keep bumping this thread and I am pretty sure we will get a response by Monday or Tuesday at the latest.

[anniemac]

I have to say this, I have not had any trouble getting paid from TIV BUT all my withdrawals go through QT and nothing even remotely as large as NashVegas. But as of late the only money I play there is free stuff. Games have got too tight for me and connection problems too frustrating.

But you gotta wonder, they ran a big promo about some lady winning over $100,000 at one of them (can't remember which one), how long it will take for her to get her winnings. That would be like winning on one of the scratchoffs in the US that pays you a grand a week for the rest of your life. What a pisser!!!!!

[kakata]

He is on right now.

[thisisvegas]

Hey everyone,

Just catching up with pms and threads after getting back from ICE.

I will start with LOOKAWAYORELSE!
I apologize for the delays, this isn't normal and this problem has been brought to my attention. I just got a call back on the problem and I think it has something to do with updated code from Moneybookers and I don't think we were notified about it until after the fact. This means some payments didn't go through and this is what we are dealing with right now. I was told it should be fixed by next week. Once again I apologize for this and feel bad but it is an urgent priority on our end and is getting fixed.

Regarding USA ACH payments and payment policies
I think most Rival casinos have the $2000 daily and $4000 weekly maximums with some having $8000 monthly maximums and thisisvegas being one of them. We setup this policy quite a while ago but we can revisit that. I won't try to apologize too much for this but I hope people can understand that some of our games are higher variance than others might think and I have heard affiliates tell me they think it is too low. I think the $2000 daily and $4000 weekly maximums are reasonable but I will look at removing the $8000 monthly maximum. I think as we get more players and also start taking on progressive slots then these limits will be rolled back. In the meantime they are and were put in place to prevent any single casino from taking a few large wins. For USA ACH payments I don't know of many other gaming companies who can do it faster but we are looking at alternatives to ensure American players are paid quickly. There isn't anything we can do to speed this up and we do encourage players to use other methods which are faster and I know many can vouch for that here.

I understand these policies may irk a few people but in time we will change these and improve. We are still relatively new in the business and having survived UEIGA and to still have our track record with paying players I am happy. These questions are not easy to answer but I take it as constructive criticism but we do listen and we use that feedback to improve.

Any issues about software not working I'll take all pms for it and forward it to Rival. I have helped some players where the common issue were firewall related problems but send in any complaints because if we are not doing something right I'd like to hear it to fix it.

Regarding sharing player info and bonus abuse this is a very touchy subject but the way we do things might bother a few players. We also risk losing out on genuine players but I would rather have things the way they are right now opposed to being without it and at risk to bonus abusers. I have seen casinos come and go (go as in not pay players and disappear from cyberspace) and I have no intention of being part of that club. I think for the most part for the genuine players that we do get we do treat them very well and I am happy to keep that going.

Regarding extra time for a bank wire to show up that is the payment processor not us. If we could speed this up we would be in the meantime we do encourage players to use other payment processors especially for US players. We are consistent with paying players quickly with those methods. Yes Moneybookers became an issue recently but I explained the problem and we are fixing it.

I hope this helps but I know there will be more comments and questions. I should be logging off soon but I will be around tomorrow again if anybody has questions or needs help.

Cheers,

John

[NASHVEGAS]

Regarding USA ACH payments and payment policies
I think most Rival casinos have the $2000 daily and $4000 weekly maximums with some having $8000 monthly maximums and thisisvegas being one of them. We setup this policy quite a while ago but we can revisit that. I won't try to apologize too much for this but I hope people can understand that some of our games are higher variance than others might think and I have heard affiliates tell me they think it is too low. I think the $2000 daily and $4000 weekly maximums are reasonable but I will look at removing the $8000 monthly maximum.

Thanks John for addressing this matter as I really enjoyed playing online at your casino (which I wish I could say for all). I will contact you in a day or two pursuant to my situation. Once again thanks,Garry

[chuchu59]

This effectively means we could be looking at $16K or $20K monthly maximums in the not too distant future. Sounds reasonable to me. On the sharing of player info what I meant was that if some casinos already have stable relationships with a player then this player should not be deemed a bonus abuser as was earlier thought and the database should reflect that. This means that the shared info can also be positive instead of it being a purely negative data base.

[thisisvegas]

It in theory means it could be a positive database but it is definitely not and if you mean it in the sense in which I think you do then I think we would have spam complaints but we don't it is another area where I think we behave. But yes if one player is labeled a bonus abuser at one Rival casino then they are labeled an abuser at all Rival casinos. Aside from that the answer is that the players' info is not openly shared across Rival casinos. In order to share a loyal player's info we would have to either use spam or openly state that Rival Casino A is affiliate with Rival Casino B. I don't have access to any loyal players information outside of thisisvegas and the same goes for any other Rival casino regarding my players. This would only happen in the event that one casino was acquired by another casino.

I know this policy is open to scrutiny especially in the sense that it seems a player's information can be compromised but Rival casinos still have a reputation for paying players. I believe this policy will be kept in place for a long time and unless players start coming forward saying they are getting emails from other Rival casinos, I think that demonstrates that we are not openly sharing a player's data.

I do find these questions tough but I don't mind handling them. It may be impossible to prove that we are enforcing these policies in an ethical manner. However I do believe that if Rival casinos were not ethical in any way regarding spamming players or not paying players you would see this information come to light and affiliates would be shutting us down as well. I think Rival has been successful for 2 reasons, for not letting bonus abusers have their way with the casinos and by being ethical in paying players.

Regarding the $8000 monthly amounts I think you are right that it is probably too restrictive. I won't make an official decision on that but I am leaning towards removing that restriction and I will see what other players have to say about this as well. Maybe I can call these training wheels but I think thisisvegas has grown a lot in the past 2 years to be able to live without them.

Thanks for the feedback,

John

This effectively means we could be looking at $16K or $20K monthly maximums in the not too distant future. Sounds reasonable to me. On the sharing of player info what I meant was that if some casinos already have stable relationships with a player then this player should not be deemed a bonus abuser as was earlier thought and the database should reflect that. This means that the shared info can also be positive instead of it being a purely negative data base.

[bb28]

I'd like to say thank you for your willingness to listen to the players concerns and your efforts.......putting your head on the chopping block so to speak.

It seems to be a much too rare occurrence around here and it is to be commended.

[LOOKAWAY]

Hi by next week do you mean more monday than friday?

I would off been looking at getting my cash out on monday if your dopey support staff switched to neteller like i asked and we agreed on!

Q. Why did you not ask players using a MB withdrawl if they wanted to switch to anouther payment provider.

A. Because its better for you this way.

[thisisvegas]

Hi,

I mean by Friday which is what I was told.

Once again I apologize for the delays. As for the reason why we didn't ask players is because this was a one time event where Moneybookers updated their code that we had to fix and some payments were still in the system that we simply couldn't cancel. If we could have we would have just done that and then offered another payment method.

John