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Newbie member
hi everyone,was just wondering if anyone has had any problems collecting winnings from them.I've had a cashout pending for over a month now.Evrytime I talk to their live help,all I get is a run around.So any info you can supply would be helpful thanks!
Moderator
Achievements:
They are generally pretty good. Were you a first timer...waiting on docs maybe? One word of caution - their new "Pit Boss" promotion encourages players to reverse their withdrawals. Out of order IMO - so don't do it
Newbie member
ya it was my first time withdrawing,I submitted all the info they asked for .then I got email stating it was paid on 12/12/07.
Senior Member
Achievements:
One withdrawal I had in August was by check and it took 3 1/2 weeks...then I started using QT and it took maybe 24 hours from requesting the withdrawal, having them flush it and process it.
Dormant account
Somehow, this casino is approved by eCOGRA. You may get some satisfaction by filling out the player dispute form at http://www.ecogra.org/dispute.aspx?Page=3&OP=P
Newbie member
ya I dont want to put a dispute in,I was askin about if anyone had problems,I dont want to dispute in case they are really working on it,but thanks for the info
closed account
Just call them bigphilly31, they are good folks over there. I've been playing with them for probably about five or more years now and have never had a problem. Last weekend I cashed out a couple thousand and it was automatically flushed from my account in approx. six hours and in my QT account the next day and then in my bank account three days later.Originally Posted by bigphilly31
Purty damn amazing considering I am here in the good ole USA. Like I said, they have always been really professional with my account and I don't have anything but great stuff to say about The Grand Prive group...
How were you asking to be paid anyway...check ? other ? just curious...
Meister Member
Achievements:
Well, they jerked me around on a withdrawal once, perhaps because it was a fairly large amount and they were stalling for time. First off, they never told me for several days that it was being held up because the finance dept. needed more ID docs. (They said an email was sent out, but I never got anything.) After I had to bug them about what they needed, I was told that I would have to send a copy of my Social Security Card. I told them no way, because of the potential for that to be used in identity theft, and that there had to be something else I could give them. When they refused to budge, that's when I contacted eCOGRA, who sided with me and told the casino to ask for another form of ID.
If I were in your shoes, I would probably be filing a dispute with eCOGRA by now.
Newbie member
ya my withdraw was a check I withdrew it ,then next day got email stating to send copy of dl,front and back of credit card and phone or utilitie bill.did that got email next day saying check was sent should expect funds 14-21 days that was 12/12/07.contacted their live chat on tuesay they said if I didnt recieve it today to contact them.Well didnt get today so contacted them again,they told me to wait until this tuesday..Its not a large amount $500,but I dont understand why it would take 14-21 days to send.now almost a month and still nothing
Newbie member
well... still no check from them! called them today,they tell me they can put stop payment on check,takes 3-5 days for the stop payment to go,then whatever method I chose for payment that time also.so if get another check issued Im looking at another 30 days... Really dont want to give bank info,they say ACH is 2-5 business days,anyone from the states play here and give them banking info??
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