casino grand bay

**sdaddy** · 15th January 2008, 03:26 AM

Although earlier I had said you should file a complaint with Ecogra, now that you say you have been waiting on a check payment, it's possible that the delays have not been the casino's fault. Unfortunately, withdrawal by check is the least reliable of all the methods for US players at MG casinos.

Withdrawal by ACH should be a lot faster, so you should probably consider changing to it at this point. I've given my banking information many times to MG casinos, and I don't think you should have any concerns about that.

**bigphilly31** · 20th January 2008, 02:37 PM

Well I contacted grand bay on friday ,told them still havent got the check,I was told to email this information to them at which time they would stop payment on check.got email yesterday morning letting me know they recevied email from me and put stop payment on it,When I spoke to one of the live chat persons on tuesday I requested that I have a quick tender account opened,which they have to submit your information to open an account for you.as of this morning still havent got nothing about a QT account.so still waiting for payment to get to me from Dec,2007

**RocketManAA** · 20th January 2008, 04:17 PM

Two Christmases ago I won $1400.00 there after only depositing $25.00. I cashed out $1000.00 and waited for approval. After emailing them back and forth for a few weeks they finally told me I had to send copy's of my ID and a household bill by fax or email to prove who I was and where I lived. I did this many times and every time I emailed or called them to find out where my money was they would say they didnt get the copy's of my personal Info. I even got fax confermations to prove their offices got them. Finally after about 2 months I got the payout. It's just a stall tactic they use to get you to cancel your withdrawal in hopes you blow it. Thats why I didnt cash out the odd $400.00. That way I had something to play while waiting.

**daera** · 20th January 2008, 05:34 PM

After emailing them back and forth for a few weeks they finally told me I had to send copy's of my ID and a household bill by fax or email to prove who I was and where I lived. I did this many times and every time I emailed or called them to find out where my money was they would say they didnt get the copy's of my personal Info. I even got fax confermations to prove their offices got them.

Hi Rocketmanaa,

It's always best to have your id and docs scanned and emailed rather than faxed. Faxes are not reliable. And you can't ever be sure that the fax is good just because you got a fax confirmation that it was received. That doesn't mean the fax was legible on their end or that the cashier actually got it. You can get your documents scanned at Kinko's or someplace for a pretty reasonable price and then you have it for any future cashouts at any casino. It's well worth it. Scanned and emailed, will more likely be legible and easier to just resend if they didn't receive it.

**RobWin** · 20th January 2008, 06:21 PM

Originally Posted by RocketManAA

Two Christmases ago I won $1400.00 there after only depositing $25.00. I cashed out $1000.00 and waited for approval. After emailing them back and forth for a few weeks they finally told me I had to send copy's of my ID and a household bill by fax or email to prove who I was and where I lived. I did this many times and every time I emailed or called them to find out where my money was they would say they didnt get the copy's of my personal Info. I even got fax confermations to prove their offices got them. Finally after about 2 months I got the payout. It's just a stall tactic they use to get you to cancel your withdrawal in hopes you blow it. Thats why I didnt cash out the odd $400.00. That way I had something to play while waiting.

Grand Bay have their cashout system set up now to where once you make a cashout, after six hours it will automatically be removed and put into processing so you can not reverse it back....great feature especially for the trigger happy fingers...