7 sultans casino wont pay me my pennies!!

[BLACKJACKPRO]

Ok so heres the story i deposited over $1000 usd with 7 sultans. I hit a jackpot in there penny slots i won 3000 dollars but guess what !!

They wont pay, they only refunded my deposit!! and they keep saying that im under investigation and my account is being reviewed i provided all my details to them passport utility bill etc. but nothing anyone else have this problem with them im sure there are more cases!

here is some proof!!



Hi Radhica



Thank you for contacting the Casino desk.

I have checked your account in detail and I can advice on the following:

On the 8th November 07 two transactions were refunded for $300.00 each, totaling $600.00

On the 14th November 07 another transaction was returned for $450.00

This totaled $1050.00 which was the original deposit amount made on the account.

I have also checked with our Player Security Company and regretfully no information has been updated regarding the receipt of your documents.

I kindly request that you please resend these to either of the following email addresses:


credit@casinodesk.com
floormanager@casinodesk.com
Thank you for your patience in this regards and I look forward to having this resolved as soon as possible.



HERE IS MORE PROOF!!!



Hi Radhica



Thank you for contacting us.



I have contacted our Player Security Company and they have confirmed, with me, that they have received the requested “verification documents” that you sent us (via e-mail) and that these documents have been forwarded to the screening/investigations department. Once we have feedback from them (which should be in 24 – 48 hours), we will contact you and let you know what will be happening.

I would like to apologize in advance for the inconvenience may be causing you.

Due to the nature of our business, regrettably, we are not able provide you with details on the “suspicious activities”, for which your account was locked, as these details would negatively impact on our security.


Please understand, that due to the high risk involved in our business, we must make 100% sure that everything is in order and that anything out of the ordinary is investigated thoroughly before we can make a decision on the next step to be taken.


We have refunded your purchases (totaling $1050.00), to you. This was done, not because we don’t want to pay you out your winnings, but because should it be determined, that we are not able to unlock your account, (for whatever reason), you would (as per our terms and conditions) forfeit any funds in the account.


Regrettably, due to the steps that have (out of necessity) been followed, we will not be processing your $3045.90 withdrawal request to you.

Even More PROOF!!

Hi Radhica


Thank you for contacting the Casino Desk.


Radhica, the reason the previous agent gave for your account being locked is partly correct but not complete and we are really not privy to the full details as to why the account was locked as the matter is with our Player Security Company at the moment .

I would kindly request that you please be patient as we should have an outcome from them in due course.
I can assure you that once we have a reply from them we will promptly communicate the reply to you.
Have a wonderful day and remember, the Fortune Lounge appreciates your patronage!
Please contact us again, should you have any further queries.


Kind regards

Kurt
Casino Desk




HERE AGAIN STILL FROZEN WTF!!

Hi Radhica



The e-mail you have received is a standard auto mail sent by our systems.
Your accounts are still frozen and are currently still with our Player Security Company.
As soon as they have finalized their processes and procedures they will be in touch with their decision regarding your future play.

Kind regards


John
Floor Manager


I will keep u all posted of the situation as of now i keep getting the "We Will Keep u posted" emails from them which is all Bs and also they have seem to stop responding to me now. Prolly cause i seem to be a pain to get my money but its funny cause they were easily ready to take my deposits without a conflict!! oh well lets see if they will stand up to there word !:angry:

[jetset]

You have been remarkably patient, imo - I think it's now appropriate to make a complaint to the Fair Gaming Advocate at eCOGRA - you can do this online at eCOGRA.org.

[chuchu59]

What kind of time frame are we talking about here? For unknown reasons, all my accounts with FL were locked 2 years ago although there were no pending withdrawals. They were all reopened after I complained furiously. It took them several weeks.

If this has only been ongoing for a couple of days, you should exercise patience as they have not explicitly stated that you will not get paid. However, if it's been much longer then its a different story altogether.

[BLACKJACKPRO]

Ok so finally somone got back to me!!

The time period was about 3 weeks now since i have been dealing with this.


They say that they were waiting to for my verifaction documents which took me a couple of days cause i had to scan them for 7 sultans and email them as i do not have a scanner soo this took about 3-4 days!


Also i had entered my sons credit card by accident not seeing it was his after but i continued to enter it anyway ( i have my sons card so that he doesnt go crazy using it. He is only 18. ) So i keep it in my wallet this part i do not deny!

After all of this i figure out of good faith considering all my documents have been verified and everything is good you would think they would atleast pay my winnings in a check. Minus the difference they credited back to my credit card. I SPEND MONEY WITH THEM AND IF THEY WANNA KEEP A GOOD PLAYER ON BOARD WITH A GOOD CIRCLE OF BIG FISHES I WOULD RECONSIDER IF I WAS THEM BUT AHHH WHO AM I ANYWAY.


ANYHOW HERES THE POST UPDATE




Subject: 7 Sultans Casino
Date: Tue, 27 Nov 2007 08:38:51 +0200
From: FloorManager@CasinoDesk.com
To: suitegroup@hotmail.com


Hi Radhica



Let me start off by apologizing for the delay you have experienced in receiving a reply to your mails. We did not have a Floor Manager on duty last night due to some urgent travel requirements.



Radhica let me give you a full rundown of where we stand and what needs to happen going forward in this instance.



Your account was suspended originally due to discrepancies being noted in some of the credit cards loaded on your account, more specifically Cards were loaded that are not directly in your own name.



After some back and forth communication you were able to satisfy our Security Company with regard to your own credit card. However while waiting for the credit card copies the Security Company opted to invalidate the purchases initiated on your account. Meaning the transactions you initiated were returned to your credit card a few days after they were initiated.



Since this has occurred it ultimately means that your current 7 Sultans Casino is no longer valid and cannot be used further. However since you have provided us with correct card copies you will be able to open a new account and play without further issues so long as the following conditions are met:



· The account needs to be registered in your name

· You need a unique e-mail address and you will not be allowed to share with Terrence

· You can only purchase with the Card in your name, that you have provided us with copies of.



The withdrawal you initiated will not be possible due to your purchases having been returned some time ago.



To verify the cancelled transactions I would contact your bank to request an up-to-date account statement.



Please let me know if you have any further questions regarding this matter.



Kind regards



John



Floor Manager

[jas2587]

I agree with what 7Sultan's did 100%
you state I was putting in the cc info
an noticed it was my sons
why didnt you stop there an get your
own card then you would not have had this problem


to save your 18 yr old son from going into debt
wouldn't the card be better off in a drawer an not
easy for it to tempt you


I have always got my cashout's from 7Sultans
withen 48 hrs the poll didnt ask that it was
all negative ?s

Hope you have better luck next time on YOUR card

Cindy

[Casinomeister]

Hi BLACKJACKPRO,

I note your frustration - I feel your pain - but you are dealing with a company that is vigilant against fraudulent claims. If you are doing something strange like using other people's credit cards, you will be flagged and your account scrutinized. This company will do what it can to clear legit players.

Also - make sure you read the instructions in the forum on posting complaints. Fortune Lounge is a member here and will assist you to fast track any problems you are having. Instructions are in the "Must Read" thread.

Also when posting polls, make sure they are balanced so that the thread doesn't turn into a "bash fest". Casino bashings don't do anyone any good at all. I've modified the poll to allow members who have had no problems to have a voice as well.

I see that you made the poll public. Do you think many players would publicly admit that they've been locked out?

[BLACKJACKPRO]

IM SURE WILL ALL MAKE MISTAKES!! NOBODY PERFECT


THANKS FOR YOUR COMMENT ANYWAY CINDY BUT I WONT BE A VICTIM AGAIN. YOU CAN TAKE YOUR CHANCES THERE BEST OF LUCK TOO YOU!!

[BLACKJACKPRO]

THANK MEISTER ITS JUST FRUSTRATION HERE I ASSURE YOU IT WONT HAPPEN AGAIN

[BLACKJACKPRO]

Hi Radhica



Since your initial purchases were returned, it voids all previous play that took part on that account as per our Terms and Conditions.



Therefore will not be processing any winnings as they in effect were no longer won as your purchases were returned.



Kind regards



John



Floor Manager

[BLACKJACKPRO]

Hey Meister quick appology about the threads and poll!


Also they issue about the cards wasnt a problem for them it was an issue about them refunding my money and voiding my winnings they say that because my money was returned they cant issue my winnings!

WHO TOLD THEM TO REFUND MY MONEY i told them i would have the verification to them soon. It took me a couple of days to have the documents scanned as this was my first online venture to gamble online and i didnt know of such procedure any how i dint have a scanner and took a couple of days to get this done as a result my funds were sent back to my card .


Meister this wasnt a fun first time experience as I am scared off by this and will assure everyone it could also be my last.

If you can help MR Meister and change my thoughts on this it would be greatly appriciated as i do like the 7 sultans casino games and there great slots but i am scared to open another account with them .