7 sultans casino wont pay me my pennies!!

[jas2587]

If I am right they returned your funds to the CC
because it was your son's an not your's

therefore it voided all play

that is probably why the security team looked into your account
to begin with

They are a great group give them another shot
just use your own CC an all will be good

Good Luck
Cindy

[jetset]

I think the 'Meister's last post and those of jas2587 really sum up this situation, and especially this:

Quote: Your account was suspended originally due to discrepancies being noted in some of the credit cards loaded on your account, more specifically Cards were loaded that are not directly in your own name. Unquote

It is unfortunate that Radhica did not mention this in the initiating post on this thread - it would have thrown far more light - and balance - on the complaint.

[gerilege]

I had a CC problem at FL, but it was resolved. I used moneybookers to deposit, but it was not available for withdrawal. So I registered my CC to withdraw, but I accidentally registered it as a Switch instead of VISA. The cashout was approved, but the funds were not transferred for three weeks, and it took a while to find out the reason. My account was not locked, and the payment was not denied, but I still had a problem...

So one option: had a problem, but it was completely resolved?

[vinylweatherman]

Hey Meister quick appology about the threads and poll!


Also they issue about the cards wasnt a problem for them it was an issue about them refunding my money and voiding my winnings they say that because my money was returned they cant issue my winnings!

WHO TOLD THEM TO REFUND MY MONEY i told them i would have the verification to them soon. It took me a couple of days to have the documents scanned as this was my first online venture to gamble online and i didnt know of such procedure any how i dint have a scanner and took a couple of days to get this done as a result my funds were sent back to my card .


Meister this wasnt a fun first time experience as I am scared off by this and will assure everyone it could also be my last.

If you can help MR Meister and change my thoughts on this it would be greatly appriciated as i do like the 7 sultans casino games and there great slots but i am scared to open another account with them .

Actually, they refunded YOUR SON'S money. To a first time player, this may seem trivial, but this is actually fraud. It does not matter if the card is your son's, or one found in the street. Had you lost, the casino would also have had to refund the deposits to your son's card. Had they paid the winnings, they would belong to your son, but the terms regarding sharing accounts would have been breached.

Just because you register the wrong card does not mean you should press on regardless believing you can "sort it out later". If there are problems with account details and registered deposit methods, these should be sorted out with support BEFORE any play takes place.

What would you think if your son registered YOUR credit card by mistake for an online site, but decided to press on rather than rectify the mistake - I bet you would be "having words" with him.

This is an important (and expensive) lesson to have learned, and other newbies should learn from this example and avoid making the same errors of judgement when they sign up.

I have not had any problems with getting paid by fortune lounge, but have been issued partial bonus bans. I am also well up at 7 Sultans


I do not see this option in the poll, I cannot say "no problems", but neither can I say "given the run around" because they E-mailed me to tell me I was bonus banned from the GoneGambling games, I didn't have to drag it out of them while being fed excuses of "technical issues".
FL did lose the plot a while back, and they are STILL paying for the mistake, and they occasionally seem to make similar mistakes with individual accounts, but sadly, this isn't one of them. They could have communicated better, rather than extend hope that verification would result in the subsequent payment of the winnings, which is clearly what the OP believed would happen. The delay of 2 days looking for a scanner etc had nothing to do with not getting paid, the use of the wrong credit card meant there was no chance of being paid the winnings from the outset. The verification was about whether they would allow the OP to continue to play, in this case with a fresh account.