River Belle - V Unsatisfactory withdrawal

[vinylweatherman]

They takes fee for using visa? Taht is against the visa rules.
A least here in sweden.
Stores took a small amount if you paid small amounts with it.
People gladly payed, but not me. I have read the rules for visa. I pay a fee every year to visa, and no extra fees can be taken. If a company takes out any fee for the using the card, they will loose their licence to handle visa transactions, it sayes so in the visa rules. It dosent sayanything about expired cards in the rules, it just sayes that they cant take any fees for using the visa card.



Satchmo the man the myth the worikng class hero....

This used to be the case here, but the rules changed to allow companies to offer discounts or add surcharges based on payment methods. Naturally, many have taken full advantage. It is common to be charged an extra 2% when using VISA to pay for holidays, and many companies charge fees of up to £5 for NOT using an open ended payment method (such as direct debit or credit card continuous authority).

This case is different, BelleRock cocked up a withdrawal, and in the mean time the card expired. They now want to charge the player because they now have to use a different method to pay because of the delay between their initial lapse, and them getting on top of it.

They should swallow the fee, AND offer the player a free chip as compensation (with normal WR) rather than lose a loyal player and have to spend on attracting a new one.

This should NEVER have happened, casinos tell us how secure our funds are in their hands, but this shows they are so easily lost in transit, and there is NO checking audit to pick such instances up.

[Avatar73]

.... thanks vinyl! You said it!

They don't charge for VISA transactions, but as stated they charged £5 for a bank transfer withdrawal that I didn't want and at no point was I informed of the fee.

gerilege - thanks also! Yes, not only can you withdraw to expired cards, but also STOLEN and CANCELLED ones! I cancelled one of mine, one casino wouldn't let me change card without zero balance - of course I couldn't do that unless I withdrew. Anyway, the funds turned up find, the only difference is that instead of being from the casino, it said something else in the payment description, and maybe took a day longer. Basically I think it goes to the card, oh nope, this is cancelled, so the funds go to the bank, who put it in ur account.

[Avatar73]

Still no email... altho they said by the end of tues, so still have a few hours (or nearly a day if they "work" in the right time zone ).

Is it worth pointing them to this thread, or mentioning that I have brought this up somewhere? I don't wish to "threaten" them as such, because at the end of the day, there are much worse offences and this is only 5 quid. (But I object to them taking it with no notification and am not at all happy).

But is it worth making it clear that I will take this up in online forums, if I get an unsatisfactory email from them?

[Avatar73]

Still no email, but it appears the money (minus my 5 quid) has turned up in my bank account. What a.... pain.

I sent them an email saying I would make my feelings known in online forums, but as they are accredited I'm sure they will be able to sort this out satisfactorily. Like I said, I have no wish to threaten them or tar their name with a brush that is too dirty (after all that did pay ok - after over a month ^_^), but they should also realise this won't go away until a satisfactory conclusion has been reached.

[chuchu59]

That's southern hospitality for you.

[Avatar73]

Well I have 74 in the bank and now 5 in the casino. I tried to withdraw it, but the withdraw screens have NO options, only you put in an amount and press next. So i have no idea how it will come out. Except the minimum is 20gbp, so now i have to deposit more to get it out what a pain in the ass.

From my latest email

>Please note that when a player selects a "Direct Bank Transfer" refund
>method, it states on the bank page within the casino software that:
>
>"Please note that a fee of 5 tokens will be incurred for any withdrawals
>less than 500-00 paid via Direct Bank Transfer".

i am sick and tired of explaining to them that i did NOT select bank transfer EVER. They are not listening and i am fed up with explaining the whole sequence carefully everytime. Maybe I should just copy paste it everytime instead!

Ok, I have all the money now, but I still can't get it, and they don't seem to listen to what I say, and don't seem that bothered really. (But at least I got the money back that they should never have taken from me in the first place I suppose).

[lojo]

Ah, I'd duff 'em and do two spins on kingcashalot

[Avatar73]

hmm well apprently they re-did the bank transfer for the original amount and the 5 in the casino was a bonus! Not sure how this works, but I'll give it a week to see what happens in my bank.

If so then I might just blat the extra on King Cashalot! 20 quid or bust!!

[vinylweatherman]

Well I have 74 in the bank and now 5 in the casino. I tried to withdraw it, but the withdraw screens have NO options, only you put in an amount and press next. So i have no idea how it will come out. Except the minimum is 20gbp, so now i have to deposit more to get it out what a pain in the ass.

From my latest email



i am sick and tired of explaining to them that i did NOT select bank transfer EVER. They are not listening and i am fed up with explaining the whole sequence carefully everytime. Maybe I should just copy paste it everytime instead!
Ok, I have all the money now, but I still can't get it, and they don't seem to listen to what I say, and don't seem that bothered really. (But at least I got the money back that they should never have taken from me in the first place I suppose).

Why not, that's what most casino CS agents do anyway

[Avatar73]

lol, indeed!

Well, after 3 weeks travelling in Europe, I get back, check my stuff, and no sign of my money.

This is really bad... not sure I ever want to go anywhere near this casino again.

Better get on the old email to chivvy them up a bit

what a PITA!