VIP isn't paying either!

[doodle2576]

I'm in the same boat with not getting paid. I requested a payout on 04/29 from VIP and have yet to receive anything. I was told a week ago that the $500.00 check was finally sent on May 18th. I have my doubts though since I still haven't received it after 19 days. I also had a $1,000.00 payout requested that they cancelled and put back into my account. They said I could get it via e-check. That money is still showing as pending in my account after a week. All I get is excuses from them.

[JJs053]

Has anyone been paid yet from VIP lounge, pertaining to withdraws back in Feb, 07?

I have been sending emails every other day and getting the same old thing. They are telling me some bank has my money, and when they found out it was from online gambling, they froze it. It seems tho anything after Feb., is going thru fine so I don't understand.

Even tho, they keep sending promos almost every week to come play. I also noticed, this is the first year, since using Jackpot Factory in 5 years that I didn't get any credits for my birthday. In the past, they always put in atleast 200 credits. Just thought that was strange.

Juanita

[Mousey]

Unfortunately, long delays in receiving withdrawals seems to have become the norm (for USA players). If either of you haven't already done so... please contact the Jackpot Factory rep via PM.

http://www.casinomeister.com/forums/...t-factory.html

I don't know whether he can speed anything up or not, but at least you'll have assurance that they are aware and working on the problem.

(I am assuming the 'VIP Lounge' mentioned is associated with JPF. There are far too many casinos named 'VIP'.... )

Good luck!

[Pinababy69]

I'm confused too Mouse. I know the second poster is referring to the Jackpot Factory VIP Lounge, but is the OP referring to VIP.com (RTG), VIP Lounge Casino (RTG-Virtual Group), VIPCasino.com (the one using the English Harbour Software, whatever that is) or VIP Lounge (the Jackpot Factory version)? Totally confused.

[JJs053]

I'm talking about the Jackpot Factory version.

Juanita

[vinylweatherman]

The root cause of all of this is that a batch of withdrawals was screwed up by their processor such that they were identified as proceeds from "crime" (online gambling). They exist, but are held up in the banking system. While Jackpot Factory claim this is a temporary problem, upper management have steadfastly insisted that the PLAYER, not the CASINO take the hit from this debacle, and that players will NOT be paid by alternative means UNTIL the Jackpot Factory group recovers the funds from their processor.
This is clearly the case, otherwise we would not have had these complaints in the first case - it would be more the case that complaints about receiving payments by the "wrong" method, rather than not at all, would flourish.

Jackpot Factory are supposed to have solved this a while ago, by recrediting the funds to the casino account and getting the player to request an alternative withdrawal, such as by Ecocard - even this does not seem to go smoothly, again due to the casino's reluctance to lose control of money they have yet to receive back from the original processor.
They do themselves no favours, as they are sending a clear message to current US players that if the banks/DoJ seize further funds (as is increasingly likely with the ending of the 240 day periond of grace), it is the player's problem.

[tintan1]

its funny because evrything happened to me 2 on the thatg month February.... I also ask for my winnings which was $18,000 and i was waiting for 2 weeks and finally it arrived but guess what? they told me they have to hold it because apparently when i applied for dispute some of the transactions were disputed from them. So i told them that i will pay them but they have to release my winnings and fund the check. They refuse

Has anyone been paid yet from VIP lounge, pertaining to withdraws back in Feb, 07?

I have been sending emails every other day and getting the same old thing. They are telling me some bank has my money, and when they found out it was from online gambling, they froze it. It seems tho anything after Feb., is going thru fine so I don't understand.

Even tho, they keep sending promos almost every week to come play. I also noticed, this is the first year, since using Jackpot Factory in 5 years that I didn't get any credits for my birthday. In the past, they always put in atleast 200 credits. Just thought that was strange.

Juanita

[cynthial]

Hi Tintan1,
If that is your real street address up there then you should probably go into usercp and remove it from your profile. You never know who is viewing this.

[keyswitch]

I am also waiting for $34,500 from wildjack (jackpot factory group) and am getting the same frozen funds story. Maybe the should go on the not recommended list so others won't wind up in the same boat.

[JJs053]

After sending the Vip another email yesterday and hearing the same old stuff, I got one this morning telling me they had "found" my 200 and to call them to have it put back into my acct.

I called, they said it would show up in a couple of hours and I could call them back and they would flush it and a check would be issued. It can take up to 21 days for the check to get to me. I feel like i'm starting all over again.. But, we shall see.

Has everyone else got all of their lost money yet?

JJ