Wildjack Casino

[buzzweisergrl]

Cashed out in feb. from wildjack casino an affiliate of jackpot factory and still haven't received my money. Some crazy story about how their money is frozen and can't get it released. I call and email everyday and are told that they are working real hard on the issue and to be patient. I cashed out in march and april and did receive that money in a 2-3 week period. Just can't get that february money. Anyone else having this problem?

[Pinababy69]

Originally Posted by buzzweisergrl

Anyone else having this problem?

Hi buzzweisergirl (love the name, lol)....if you use the Search function at the top of the forum, and search All Jackpots, All Slots, First Web, Wildjack and/or Jackpot Factory....there are quite a few who have the same problem as you. So the short answer is yes...but thought you'd like to read some of the threads. The search should bring them all up for you.

[vinylweatherman]

This was supposedly sorted by returning the funds to the players casino accounts and asking them to select an alternative method, Ecocard seeming to be the most effective, for now that is.

The fact that the money is frozen, stalled, lost, whatever has nothing to do with the player. They should pay the player with new money, and work on retrieving the stuck funds in their own time.
Had they done this earlier, far less negative publicity, and now the retrieval would have happened quietly, instead of very publically having taken 3 months. The players would probably also have redeposited and played some more as they would have experienced only a slight problem rather than a three month marathon.

[oldtrvlagt]

I couldn't have said it better!

[tim5ny]

You just got in under the wire concerning the first post complaining rule.

Maybe that means you're lucky!

[Jackpot Factory]

Hi buzzweisergrl,

This is David Brickman, JF Spokesperson.

Unfortunately, this isn't some crazy story, as we have mentioned the funds were released from our control and were frozen by a US bank. Please feel free to contact me via PM with your account number and I can take a look at your case specifically.

I would like to reiterate to all that the Jackpot Factory Group is dealing with every issue and will make sure that every problem gets solved.

Thanks

David

[buzzweisergrl]

Thank you for your response. I will contact you to see if we can get this matter resolved. I hope there is something you can do for me I have been waiting a very long time.

[buzzweisergrl]

Tried to contact David Brickman to see if he could help resolve my withdraw issue and as suspected he was not available and I was told that I have to give my concerns to the customer support and they would pass it on. I was then told that the "frozen money" is still frozen but that they had received calls saying that some people are receiving their "frozen money" however the casino has no info from the bank to confirm this and that they have no idea in what name order or casino order the money is being released.

[footdr]

Unless the players bank freezes the funds after receiving them, the casino is still responsible for paying the player THEIR MONEY. They have a fiduciary responsibility.

The casino, hired the processor, not the player. The casino blocks the players direct access to their processor and the player has no control of the funds until the receive them.

So, I would say this is an issue between the casino and their processor.

They would be wise to cancel distribution of those funds. Also, if the funds are frozen then how could "some players have been paid".

they should pay the players via another method as they are obligated to.

GETTING THE FROZEN MONEY BACK IS NOT THE PLAYERS RESPONSIBILITY AND THE PLAYER HAS NO INFORMATION OR AUTHORITY TO ATTEMPT RECOVERY FROM A BANK AND A PROCESSOR THEY DON'T HAVE AN ACCOUNT WITH.

[Mousey]

Originally Posted by buzzweisergrl

Tried to contact David Brickman to see if he could help resolve my withdraw issue and as suspected he was not available and I was told that I have to give my concerns to the customer support and they would pass it on. I was then told that the "frozen money" is still frozen but that they had received calls saying that some people are receiving their "frozen money" however the casino has no info from the bank to confirm this and that they have no idea in what name order or casino order the money is being released.

Did you send Brickman a Private Message here in the forum as requested?

You'll probably get the funds, but it's just going to take awhile. Persistence and patience....

Good luck! Let us know how it goes.