Wildjack Casino

[tristan727]

Originally Posted by PAWPRINTS

and in all that time there wont be a casino forum that wont hear about this,that includes Europe too.

Purely for the record here - am UK based & all my withdrawals have been on time, with no probs, and any minor disputes were cleared up favourably.

Sadly, being down about £500 here this month - I rather wish I had had problems with withdrawal, and therefore not re-deposited.

[buzzweisergrl]

I am not an attorney but have been doing research is it even legal for a bank to freeze your funds without a court order? I thought only the IRS can freeze your money with no questions asked. Does anyone know the answer. Casinomeister can you help us with this problem. I have sent many PM's to David Brickman and no responses.

[buzzweisergrl]

I heard back from David Brickman the spokesperson for JF. He had the casino reverse my february money back into my account and resend it through their new processor. He states that I should receive it within 21 days. Thank you David for your hard work.

[Jackpot Factory]

Hi everyone,

David Brickman here, JF spokesperson. As most of the regulars on this forum know, when players voice their issues and concerns I do my utmost to help solve them. Once resolved, I generally let them post what the final the resolution was. However, in this case I feel the need to make an exception and add one more comment.

There have been some false allegations in this thread about me ignoring players and not responding to issues. I would just like to set the record straight. I gave my word to a few players that I would respond to them before the weekend and I kept it.

I think I have been around this forum long enough to have earned the people's trust. I guess what I am asking from everyone here is that in the future, if I tell you that I'll respond by such and such a date, please be patient and trust me.

As always, both myself and the Jackpot Factory are truly working harder to make our players experience as enjoyable as possible. Sometimes, things to awry, but you have my word that we will never stop working until everyone is satisfied.

All the best,

David

[vinylweatherman]

Originally Posted by Jackpot Factory

Hi everyone,

David Brickman here, JF spokesperson. As most of the regulars on this forum know, when players voice their issues and concerns I do my utmost to help solve them. Once resolved, I generally let them post what the final the resolution was. However, in this case I feel the need to make an exception and add one more comment.

There have been some false allegations in this thread about me ignoring players and not responding to issues. I would just like to set the record straight. I gave my word to a few players that I would respond to them before the weekend and I kept it.

I think I have been around this forum long enough to have earned the people's trust. I guess what I am asking from everyone here is that in the future, if I tell you that I'll respond by such and such a date, please be patient and trust me.

As always, both myself and the Jackpot Factory are truly working harder to make our players experience as enjoyable as possible. Sometimes, things to awry, but you have my word that we will never stop working until everyone is satisfied.

All the best,

David

I am sure that these accusations are fuelled by emotion, and this is due to the fact these players have heard "we are working on it" for the best part of three months now, so when you promise a response "by the weekend", you are seeing players starting to lose patience by Thursday, even though the weekend is still 48 hours away.
I also seems that the simplest solution of all, simply return the withdrawal to the players, and deal with your errant funds in your own time, has been vetoed, and despite you being a casino awash with funds, you are determined that the player is the one expected to take the hit for this set of stuck withdrawals, rather than as it should be, the business (as it was the business that employed the processor whose actions lead to this problem).
The player has a contract with the casino, not the processor, and it has always been the responsibility, and risk, of the casino for these funds until such time as they were in the hands of the player.
While players are now seeing these funds returning to their accounts, this is what should have happened long ago - who knows, you most probably would have won back more from US players in the last three months as they would have heard about this 3 month payment delay; which would have been a matter between you and the old processor, and not open discussion in player forums.
Even when every player has their funds back, and has withdrawn by Ecocard or whatever method is current, or even lost them back - this issue is STILL going to make some US players deeply concerned about your ability to pay in a timely manner in the future, and will hasten the time when pretty much ALL US players finally give up playing till their politicians revise the rules to make it safer.
Jackpot Factory is NOT the only casino to suffer this problem, and no doubt others who now boast fast payments to US players will encounter their own problems in the future.

[buzzweisergrl]

David,

I am sorry if you feel I posted midleading information. I understand that you were trying to help me and I said thank you. Maybe you don't understand that I have been calling your casino everyday sometimes 2 and 3 times a day for an answer about my money. All I have received are misleading answers. I have talked to managers and CS reps. and had not received my money. Sorry if you feel that I did not have faith in you or your casino. But waiting 3 months for money is ridicilous and I am sorry if you don't understand that I am tired of waiting. Furthermore I don't have the money yet. Now I have to wait another 21 days to see if a check comes. So maybe you should try and understand why I am a little hesitant on whether I will get my money or not. And thank you vinylweatherman for summing it all up. And David I have been patient for about 2 1/2 months too long.

[GrandMaster]

Originally Posted by Jackpot Factory

I think I have been around this forum long enough to have earned the people's trust. I guess what I am asking from everyone here is that in the future, if I tell you that I'll respond by such and such a date, please be patient and trust me.

As always, both myself and the Jackpot Factory are truly working harder to make our players experience as enjoyable as possible. Sometimes, things to awry, but you have my word that we will never stop working until everyone is satisfied.

Would you be equally positive about JF if it were your salary that has not been paid for three months?

[Da_Gambla]

Originally Posted by GrandMaster

Would you be equally positive about JF if it were your salary that has not been paid for three months?

You gotta respect a man who just cuts straight through the BS and gets right to the matter!

- Keith

[lojo]

It really is a black eye to this fine group. They just need a new beancounter to tell them that in the long run, US players or not, it will be cheaper to pay all the people NOW and then go about the business of recouping the frozen funds. After three weeks, two months ago, would have been a good time to decide this, but NOW is not too late.

[buzzweisergrl]

Just go a PM from a friend that was posting on here about her february money. The money was reversed back into her account like promised from David Brickman it was for 3500 and she just received a email from JF saying that their processor will not process anything over 2500.00 at this time. But you can go back in a recashout for checks smaller than 2500.00. What kind of crap are they trying to pull with people. I have not received anything negative about my money so hopefully it is still coming. Ecogra has contacted me and told me to let them know if I do not receive my money and they will contact JF for me.