Wildjack Casino

[oldtrvlagt]

Just as a suggestion (from one who has been there) if you withdraw to the only method of payment left to us in the U.S. (not that I'm paranoid or anything) you stand a better chance of getting your money sooner. Two weeks ago today I withdrew the money that was back in there from Feb. and the following Monday it was in the ewallet. Aside from the fact that it took 3 months. etc., etc., at least you may stand a chance. For that kind of money it might be worth their $10 fee to get your money out of JF.

I might add on a side note....this whole thing has just about taken the fun out of online gambling And, not only should these people not be accredited, ecogra should do something about their seal of approval (and yes I contacted them back in late Feb. or early March). I really don't know if they helped, we did have numerous emails, or not. I have to assume it didn't hurt. Good luck and don't give up

[buzzweisergrl]

Unfortunately the money is not in my casino account. It is stuck in a bank somewhere in the US. They did put the money back in our account in april and told us to cash out for check we did and that still did not work. We are talking about money from february. Nothing else I can do. How do I contact ecogra?

[buzzweisergrl]

This email was sent to me on April 19th which meant they supposibly released the money April 12th. Isn't this interesting. I figured out how to contact ecogra and filed an official complaint with them

Thank you for contacting Wild Jack Casino regarding your withdrawals.

I am pleased to confirm that the issues regarding the February withdrawal delay have been resolved and all the withdrawals that were held up have been released via check. This resolution was reached on Thursday last week and you can expect your check of $1,100 to arrive within 2-3 weeks from that day.

Regretfully, due to all the recent changes, we are no longer able to send players check withdrawals via any other method other than regular mail.

Our records show that you have been with our casino for a while now and I am sure you are aware that this is not how we usually conduct our business with our players. It is important to us that you know how much we appreciate your ongoing patience regarding the issue of our February withdrawals.


Only the withdrawals that were processed during February were delayed, Withdrawals that were processed from March onwards have gone through with no additional delays. The reason for this is that our financial department has become more accustomed in working in accordance with the new laws and is now better informed as to what exactly is required.


Your $2,800 withdrawal made on April 12, 2007, I can confirm that it was sent to the financial department for processing and should go through with no further problems.

We would really appreciate it if you could just send us a short email to confirm the arrival of your check.

Should you have any additional questions or comments, please don't hesitate to contact our Customer Service Desk on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.



Kind Regards,



Charlotte



Wild Jack Casino Customer Service
A Jackpot Factory Casino
http://www.wildjack.com

Call us toll-free 24 hours a day from the following countries:
USA: 1-866-251-2235
Canada: 1-888-328-3619
UK: 0800-917-4616
or email us a


This email was sent to me on April 19th which meant they supposibly released the money April 12th. Isn't this interesting

[GrandMaster]

http://www.ecogra.org/dispute.aspx?Page=3&OP=P

[buzzweisergrl]

David,

Have you not received my PM's. I have sent you 4 of them and only a response to one of them that states you will have an answer by the weekend. Time is ticking have you been able to come up with anything. The customer service at wildjack is getting worse. I think they are sick of all the calls. I talked to 2 guys today. Jim told me good news the batches were going out and the management should be sending out emails soon. The second guy said they didn't know anything about this. Whats the story guy.

[ok2playme]

Originally Posted by buzzweisergrl

David,

Have you not received my PM's. I have sent you 4 of them and only a response to one of them that states you will have an answer by the weekend. Time is ticking have you been able to come up with anything. The customer service at wildjack is getting worse. I think they are sick of all the calls. I talked to 2 guys today. Jim told me good news the batches were going out and the management should be sending out emails soon. The second guy said they didn't know anything about this. Whats the story guy.

Just keep fighting! I had the same problem with River Belle and after much ado I finally got my checks! Go review "River Belle not paying". Mine took 60 days I believe. You are in good company here with very intelligent people such as Vinlyweatherman. Just stay tough and don't let it get the best of you. I do believe you will be paid its just a matter how much longer. I also believe there is major malice on the part of the casinos to allow this to continue and to blantantly give false information either knowingly or via CSR's that have no ideal of what is real anymore. The regulatory agents have been of little use because the blame will fall to US legislative no matter what the case even though the casinos are dead wrong. Get you money and go to a land based casino. US players are a dying breed and the casinos know that hence they have no respect for US gambling is a bleak one at best.

Good Luck!

[PAWPRINTS]

I'm also waiting hear their decision before the weekend. I have emailed Brian twice in the last month and no answer. Why this casino is not in the rouge until this gets settled is beyond me. There is more to this than meets the eye. Tomorrow night I will do what I have to do to get my money.I've been out of patience a loooong time.:axeman2 Eva

[buzzweisergrl]

pawprints,

has david brickman contacted you on this website. He is there spokesperson. He contacted me on monday and told me to send my casino number to him and that he would have some sort of answer for me by friday. I have contacted him 3 other times by private message and he as not contacted me. It is now the end of the week and I don't assume I will hear from him. Just another one of their tactics not to pay us. Its a shame because I had not had a problem in the past or even in march or april. But they use that as ammunition to keep me believing I will get my money. I am not going away.

[PAWPRINTS]

Yes I heard from David last monday and this is what he said


Hi Eve,

The estimate I gave you was based on the information we had at that point in time. Now it seems the delay will be quite lengthy. I'll look into your specific case with our financial department and get back to you with a resolution before the weekend.

All the best,

David

It may be lenghty alright, and in all that time there wont be a casino forum that wont hear about this,that includes Europe too.I have been cured of wanting to gamble so I'll have alot of time on my hands. Eva

[buzzweisergrl]

At least you heard back from him. There is nothing but a bunch of lies coming from this casino. Sounds to me like they are gonna go belly up. They have lost my business and business from a lot of people that I know. They are not trying hard enough or they would pay us and wait themselves. I hope that they lose all their credentials. They deserve all the negative comments that they get. I don't care how they pay now or before there is no excuse for the way they are treating their loyal customers. I put over 18k on that site and never became a VIP player. Their bonuses were terrible. Poor customer support. I even was cused out by one of their customer support personnel. I am cured from online gambling. Luckily I have received all the other money that I won which was a considerable amount.