Wildjack Casino

[Pinababy69]

I absolutely agree with your post Footdr. It is not the player's responsibility to recover frozen funds, nor should they be made to pay for those funds being frozen. The casino(s) should have re-issued all outstanding payments, and recovered the money on their own time, and dime.

[footdr]

emailed support to followup on when my check was actually put in the mail.

"your check was mailed on May 13th"

I promply replied that they must be using some sort of MAJIC, because I made the withdrawal on May 13th.

Can't believe a thing they say regarding payment status. OBVIOUSLY

[NASHVEGAS]

Originally Posted by footdr

emailed support to followup on when my check was actually put in the mail.

"your check was mailed on May 13th"

I promply replied that they must be using some sort of MAJIC, because I made the withdrawal on May 13th.

Can't believe a thing they say regarding payment status. OBVIOUSLY

David's posts are pure rhetoric ,DB don't insult people's intelligence, frozen funds is a cop out and more likely a smoke and mirrors lie conveniently(UIGEA) available to misdirect the blame. DB'S P R skills have allowed him the benefit of the doubt by some but I see a duck.........the epitome of rogue. I hope my post turns out to be 100% WRONG but I also hope the toothfairy stops by today for some afternoon delight....maybe.

[buzzweisergrl]

Just contacted WJ and JF 5 minutes apart apparently they are the same support group. Got 2 different stories 5 min. apart. WJ said good news people are starting to receive their money. JF said never heard of such a thing however yesterday when I called they did say that unofficially people are receiving their money. On a positive note I do have to say I cashed out in march and april for over 10k and received it in a fairly timely manner but that does not excuse the 1100.00 I have been waiting on since february. Don't understand. They redeposited my 1100 back in april I played for about an hour on it and got it to 2125 and then cashed out. They sent an email saying they could only send 1025 since the other 1100 was february withdraw. Don't understand why it all could not be sent.

[cynthial]

Originally Posted by buzzweisergrl

They sent an email saying they could only send 1025 since the other 1100 was february withdraw. Don't understand why it all could not be sent.

Now that is one ripper I have never heard before. That is just nuts. If they were able to redeposit the money in April then it is not "frozen", it is available for play. The new withdrawal request should stand on its own merit. The whole amount!

[Da_Gambla]

Originally Posted by buzzweisergrl

Just contacted WJ and JF 5 minutes apart apparently they are the same support group. Got 2 different stories 5 min. apart. WJ said good news people are starting to receive their money. JF said never heard of such a thing however yesterday when I called they did say that unofficially people are receiving their money. On a positive note I do have to say I cashed out in march and april for over 10k and received it in a fairly timely manner but that does not excuse the 1100.00 I have been waiting on since february. Don't understand. They redeposited my 1100 back in april I played for about an hour on it and got it to 2125 and then cashed out. They sent an email saying they could only send 1025 since the other 1100 was february withdraw. Don't understand why it all could not be sent.

They obviously were willing to allow you to 'play' with the frozen money, since A.) It's not real money in a casino acct (it's only a number), and B.) You might just lose it back to them.

If they sent you the REAL money, then it would no longer be just a number, it would have real value. So on that issue, most likely they are still unwilling to part with the money while it is still 'frozen'. That's just not right on any level. That they were willing to let you possibly lose it back to them is pretty damn shady as well. I've certainly made my mental notes about this casino based on this thread, and kudos to you for turning the 'frozen' funds into even more money! I'm surprised they didn't deny another cashout saying you didn't play it through 60x... haha Good luck with this one!

- Keith

[buzzweisergrl]

Well I sent David Brickman 3 PM as he asked me to with no reply to any of them.
So I called support today to ask if there was any new updates. I was told no just that some people have received their previously frozen money. This means what to me. They can't tell me anything about my money. Sounds to me like just another ploy to by some time and not pay their customers and hope that they will not continue to call if they give them some false hope that it is coming.

[Da_Gambla]

Originally Posted by buzzweisergrl

Well I sent David Brickman 3 PM as he asked me to with no reply to any of them.
So I called support today to ask if there was any new updates. I was told no just that some people have received their previously frozen money. This means what to me. They can't tell me anything about my money. Sounds to me like just another ploy to by some time and not pay their customers and hope that they will not continue to call if they give them some false hope that it is coming.

Unfortunately, a lot of crap hit the fan in February for a lot of casinos. Possibly this casino is using that to their advantage, but there is no way to prove or disprove either theory. All I can say is don't give up! It has been proven several times that people have eventually gotten checks after waiting in excess of 6-8 months. Be persistent, but don't let it eat you alive. Make peace with NOT having the money now, nor anytime soon. If it comes sooner than expected, it will be cause for celebration.

Keep up the pressure on them. Those who have posted success usually emailed and called quite often, letting the casino know they weren't going to go away. You just have to be able to send a few emails, make a few calls, not get too emotionally distraught, and then move back into your normal life for a few days before you repeat/rinse. We all hope you get some positive news soon!

- Keith

[buzzweisergrl]

Thought I would get a response back from David Brickman from JF after he told me to send a private message. I sent him 4 messages and no response. Just wonder how long they want us to wait. "The casino manager is working on this"
what a joke. They take no responsibility. Please help me casinomeister. Why are they still accredited.

[vinylweatherman]

From another (unrelated to JF) post, I suspect the casinos are not telling the truth about being unable to influence recovery of funds etc once forwarded to the processor.
The case is in "other complaints", and relates a tale of how a casino first paid out a withdrawal, and two weeks later ordered Neteller to return the funds from the player's account, which, astonishingly, Neteller did.
Clearly, despite funds being in the processing network, casinos can be pretty damn quick to get them back if they so choose, and these funds in this case were even beyond the processing network, but had been sitting in a player's Neteller account for two weeks.
Astonishing as this may be, it is not the first time I have seen a complaint regarding Neteller honouring a merchant "chargeback" on a player's account.

In the case of JF, their processor is NOT "external", it is another subsidiary of the main holding company of which the Jackpot Factory are also a subsidiary. The main holding company are not exactly open, being held in Belize (as far as can be seen), but having ownership in Israel.
This structure should make it easier to retrieve funds, but somehow it seems to make it more difficult.
Since the Factory are making such a meal of this, rather than returning funds to players and working to recover the missing funds from Inexia through the parent holding company, one could think that the amount of funds so "lost" is so great that the casino could be seriously impacted by taking this sensible looking course of action. The other possibility is that the holding company is just plain greedy, and has vetoed this solution, preferring players to carry the risk of these funds proving too difficult to recover in the near future.