actiononline are bouncing me around

[pangloss]

PlayTech are allowing this insolvent Casino to continue to trade in the full knowledge of the inability to pay. That PlayTech decline a cursory response to disaffected players speaks volumes for it's reputation as a leading on-line gaming participant.

RTG or PT - both hold players in utter contempt.


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[Casinomeister]

Originally Posted by pangloss

PlayTech are allowing this insolvent Casino to continue to trade in the full knowledge of the inability to pay. That PlayTech decline a cursory response to disaffected players speaks volumes for it's reputation as a leading on-line gaming participant.

RTG or PT - both hold players in utter contempt.


...

Just a heads up that I have been in contact with Playtech's CEO about this. Everything is pretty much under control - there will be more information on this later.

How is this casino continuing to "trade"? As far as I know, you can't deposit nor play the games. You can only withdraw.

Again, Pangloss - you spew more misinformed and misguided information.

[pangloss]

Originally Posted by Casinomeister

Again, Pangloss - you spew more misinformed and misguided information.

Again you make completely unfounded and unsubstantiated claims. Last time you accused me of this was over the BJ/Pontoon eligibility for bonus clearing at InterCasino. Screenshots were produced by other Forum members proving my case yet a character flaw would not allow you to retract and offer a humble apology.

That you persist with this folly is amusing. If uncovering the truth of on-line gaming makes you that uncomfortable then you know what they say about the heat in kitchens.

Good to hear some update on the Action Online front. The situation is not under control when PT fail to inform and respond to disaffected players. That is practicing contempt and something you should not be afraid to tell the CEO of PT upfront.

Now I haven't attempted to re-deposit at this insolvent outfit lately (lolz). However, the casino still opens and the cashier section still functions giving the appearance of "business as usual". Why don't you open an account and make a deposit? After all the PT CEO says everything is under control so your cash won't be at risk.


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[Casinomeister]

Originally Posted by pangloss

Again you make completely unfounded and unsubstantiated claims...

Sorry dude, you're wrong. I've been on top of this. I've spoken to the Kahnawake commissioners about this and Playtech's CEO. I know what's up and have provided the members here that information.

Funny how you had a gripe with this casino, yet you didn't submit a PAB even though I requested this twice telling you I was going to the top with this.
http://www.casinomeister.com/forums/...tml#post159060

Did you in fact have a legitimate complaint with this casino? Me thinks you are bullshitting me and the members of this forum.

There ain't no heat in this kitchen. And where there is heat, I fair better than most. I have a track record of nine years doing what I do that substantiates this.

Pangloss, what have you done? - nothing but trying to stir "the pot". And most of your "stirring" is nothing but a childish attention-getting folly.

[cristra]

Originally Posted by Casinomeister

As far as I know, you can't deposit nor play the games. You can only withdraw.

It looks like the games at Action Online are unavailable (so, you can't play there), but one thing is certain: you can't withdraw either. My withdrawal request made on 5th June is still waiting to be processed... The docs have been sent, without any failure notices coming back, but the casino still seems dead ( they should have called it "no-action online casino" ). I am waiting more news on this problem and I hope it will all be over soon.

Thanks again Bryan !

[vinylweatherman]

Even though you can't deposit & play, players have been strung along with misinformation when chasing up withdrawals. They are asked for documents, but they either continually bounce back, or never get acted upon. Phone calls to support have been met with requests for documents, and suggestions to fax them instead of E-mailing them.

Any sensible player would have known something wasn't quite right by reading the promotions page of the website, but why is it only now that we are told (unofficialy) that they have not been trading. Why were players not informed as soon as the company ceased being able to trade (and pay withdrawals), why all the Bullshite about sending documents?

Players who have not deposited are OK, because they can't, but what about players waiting for money, or who have money in their accounts. They are in limbo, and when they write to Playtech they just get the "we are looking into it".

So, who knew what, and when - and was important information deliberately withheld from players who had money tied up at the casino.
How this has been handled is a reflection on Playtech and Kawanake, and when the whole story comes out we will see how important the players were compared with the image the industry wanted to portray.

Players who deposited by credit card have recourse to the chargeback, and this would be entirely legitimate in the case of a company that has ceased trading & cannot provide the service that has been paid for. Delay in informing players of the true situation can affect their ability to get redress through their card companies, and any players coming close to the cut off times of their card company should lodge a claim now, and not wait for information that might come too late. Getting redress from the card company is far more reliable than waiting for Playtech, who will probably be unable (unwilling?) to cover the debts of the failed casino. Players would be relying on a goodwill gesture from whoever buys the players from the failed operation, and this is by no means a certainty.

From the website, I would say they "went bust" sometime in February.

[Casinomeister]

Originally Posted by vinylweatherman

...Players who have not deposited are OK, because they can't, but what about players waiting for money, or who have money in their accounts. They are in limbo, and when they write to Playtech they just get the "we are looking into it"...

They have been looking into and I've been assured that the wheels are in motion to resolve this.

Originally Posted by vinylweatherman

...
So, who knew what, and when - and was important information deliberately withheld from players who had money tied up at the casino.
How this has been handled is a reflection on Playtech and Kahnawake, and when the whole story comes out we will see how important the players were compared with the image the industry wanted to portray..

IMO - there is a lot of work to be done in prompt and efficient player support for both Kahnawake and Playtech. Sure, the casino may have gone down in Feb., but I think the main people who should have been informed about this were only contacted a few weeks ago.

Obviously, there is a need to be more proactive concerning these sort of circumstances.

[vinylweatherman]

Originally Posted by Casinomeister

They have been looking into and I've been assured that the wheels are in motion to resolve this.


IMO - there is a lot of work to be done in prompt and efficient player support for both Kahnawake and Playtech. Sure, the casino may have gone down in Feb., but I think the main people who should have been informed about this were only contacted a few weeks ago.

Obviously, there is a need to be more proactive concerning these sort of circumstances.

It does not help that there is no formal method for players to make representations in these circumstances.

Playtech were informed long ago by at least one player, and so were Kawanake, but both organisations simply asked the casino for a responce, and they just waited for 40 days+ and did nothing more, even with reminders.
If someone at Playtech had simply logged onto the website it would have been obvious that there was a VERY SERIOUS ISSUE, and not one that should be put on the back burner while waiting for the casino to respond.
While Playtech are on the case now, they have not done themselves any credit in treating this with such a low priority. Players who have had money tied up since February still don't know where they stand, and only those who have read the forums have any idea what is really going on.

I expect evidence will show Action Online staff to have deliberately lied to players about the true situation, pretending it was simply a matter of providing documents to get the payments released. Given that they were answering the phone, and telling players to E-mail or fax documents, meant they were complicit in the deceit. As support staff, they would have been fully aware that no E-mails or faxes were getting through. Indeed, one poster relates to hearing "larking around" in the background, clearly they had no work to do (such as verifying documents or processing payments), and were just "bums on seats" to answer any support queries that somehow made it through.

If this industry wants to shed the "wild west" image, there should be proper AND RAPID policing of these situations, and players must be told as soon as a casino runs into problems paying players. Software providers have a responsibility to pull the plug where they have reasonable grounds that a licencee cannot pay players, and non-responce to the query should also merit the plug pulling, as this implies there is certainly an issue. if it is just one of incompetence, pulling the plug will get the attention of management.

[siegfriedB]

Can you guys get a room for the personal stuff?

I have still heard nothing from no-one about my 990.

[Casinomeister]

Originally Posted by siegfriedB

Can you guys get a room for the personal stuff?

I have still heard nothing from no-one about my 990.

Noted:
http://www.casinomeister.com/forums/...ayer-rant.html