actiononline are bouncing me around

[vinylweatherman]

Thanks, nice to see them where they belong.

Is it acceptable for Playtech to just acknowledge complaints and then do absolutely nothing about it? KGC ditto? Do they not have any responsibility / compensation fund / system in place to look after the players when something like this happens?

Anyway thanks, I appreciate your help.

No, if they did they would take this seriously to prevent a huge compensation liability from building up.
KGC have repeatedly shown themselves to be a weak regulator. They behave more like a landlord collecting rent, and seem only to take action if THEY are likely to be affected, such as turfing out sportbooks that take US wagers to cover theoir own a$$es from UIGEA fallout. They hold the trump card with these errant casinos, the off switch to the electricity supply & internet feed, they could make these casinos jump to attention if they had a mind to.
When they do try to help, they act more like a weak mediator rather than determined regulator. If the casino fails to respond to the KGC letter within the prescribed 14 days, nothing seems to really happen, so this is not a threat to a rogue, but would prompt a reputable casino that values its reputation.
Hopefully, most gambling forums know about the Action Online problem, and few, if any, new deposits are flowing in from these players.

[cristra]

If the casino fails to respond to the KGC letter within the prescribed 14 days, nothing seems to really happen...

... true, true !!

Behind Action Online there is a company, and behind that company there are people. Shouldn't KGC and PlayTech know who those people are and how to contact them (besides sending useless e-mails like any player)?
Is it that easy to pull such a scam? I mean... if I wanted to rip people off their money, I would set up an "online casino" powered by PlayTech and licensed by the KGC and it looks like I could get away with it...

To the people at KGC and PlayTech:
Ignorance means complicity !

[nektar4d]

... true, true !!

Behind Action Online there is a company, and behind that company there are people. Shouldn't KGC and PlayTech know who those people are and how to contact them (besides sending useless e-mails like any player)?
Is it that easy to pull such a scam? I mean... if I wanted to rip people off their money, I would set up an "online casino" powered by PlayTech and licensed by the KGC and it looks like I could get away with it...

To the people at KGC and PlayTech:
Ignorance means complicity !

Well said.
I enjoyed the part "if I wanted to rip people off their money, I would set up an "online casino" powered by PlayTech and licensed by the KGC and it looks like I could get away with it..."
Something tells me that others have already copied this method and are using it...
Xmm, its a big story and probably should get a separate thread.

[cristra]

Any news on the Action Online issue? I have just sent what has become now my regular e-mail to PlayTech (still no response from them until now)… Bryan, have you managed to talk with someone from them about this situation? I have almost given up hope that somebody will consider my complaints…

[pangloss]

Any news on the Action Online issue? I have just sent what has become now my regular e-mail to PlayTech (still no response from them until now)… Bryan, have you managed to talk with someone from them about this situation? I have almost given up hope that somebody will consider my complaints…

My friend, Forum buddy and former moderator Spearmaster works for PT and I am pretty sure he is just bursting to help out here.


...

[siegfriedB]

It is still possible to download, join up and deposit at actiononline casino. I have just been into my account there, I can see my 990 sitting there and could blow it on the games if I wanted.

Just sorting through my postbox I see that I received the following from Playtech on May 6th:

Hi Siegfried,

Thank you for taking the time to let us know about your difficulties with Action on line casino.

Please rest assured that I’ve addressed the issue with the casino and am waiting for an answer from my contacts over there.

As soon as I hear an answer I’ll inform you.

Thanks in advance for your patience.

Best Regards,

Adam Ehrlich

Playtech Marketing

Looks like his contacts at the casino haven't got back to him for the last 40 days, so he's had no reason to get back to me. Hang in there Adam, I'm sure they'll be in touch soon, nice to know you're on the case.

[siegfriedB]

I have just written to Adam Ehrlich. May as well make it an open letter on this thread, as I'm sure plenty of people are interested in the response, or continued total lack of one.

Adam,

It's been 40 days since your last email. actiononline.com are now rogued at casinomeister.com, after being much discussed in the following thread:

http://www.casinomeister.com/forums/...d=1#post166793

Given the above, just how seriously do you expect me to take playtech and your commitment to resolving this issue? It is still, today, possible for new players to sign up and deposit at actiononlinecasino, and they will have absolutely no prospect of getting paid. What are you doing about it?

Siegfried

[vinylweatherman]

It seems Playtech are not entirely safe to play with, unlike Microgaming who have the capability to shut down the servers of errant casinos, which they did to Sunny Group years ago, forcing them to abandon players and move to another software provider with looser criteria as to what is acceptable.
This has dragged on for months, yet Action Online seem able to continue taking money from players who have not cottoned on to the fact they are effectively bust, and unable to make payments.

Perhaps Action Online are hoping to trade their way out of the problem, risking none of their own money, but only that of the players.
Perhaps Playtech will take notice when the licencing fee goes unpaid, but by then it will be too late for the players, and Playtech will not have lost any "real" money, just failed to make a profit on the software licencing at one of it's many customer casinos.

Microgaming also have a trust fund to pay players of failed operators, AND they are based in the Isle of Man. I expect this would get the attention of the software vendor if Action Online were Microgaming.

[Casinomeister]

I'm back on this now. I will get an answer.

[cristra]

I can see my 990 sitting there and could blow it on the games if I wanted.

...same here! My 360 EUR are still waiting for withdrawal. They sent me the usual automatic request for documents yesterday after 2 weeks from my cash-out attempt. Siegfried, at least you are lucky that somebody from PlayTech got back to you... they didn't bother to reply none of my 5 e-mails.