actiononline are bouncing me around

[Casinomeister]

Originally Posted by cristra

...I hope that maybe Bryan will manage to get the money out of there…

Looks like a folded operation to me. They probably have cleaned out their desks and packed up. I wouldn't count on seeing any money.

Awaiting word from Playtech. By the way, my emails are not bouncing from the casino, so at least they are getting through to somewhere...

[cristra]

Originally Posted by cristra

the e-mails to customerservice@actiononline.com are not bouncing anymore, but no replies are coming back either.

Originally Posted by siegfriedB

My last emails to actiononline didn't bounce either, but haven't been replied to, and when I phoned they said they hadn't received anything.

As you can see, our e-mails didn't bounce either… probably somebody even read them, but I’m afraid that he/she didn’t have any good news to send back. Although I didn’t try it, it looks from what siegfiredB said that their phone operators are still there... maybe this way something can be done.
I’ve just noticed… on their website, the progressive jackpots are still rising, but every time you refresh, they are updating from the same value! Crooks !

[Casinomeister]

If anyone hasn't PABd yet, they should do so now. I need to present these to Playtech so they can investigate the situation and hopefully get some people paid.

So far I have only Crista's

[Pinababy69]

Originally Posted by cristra

I've informed the webmaster of the site from which I signed-up at Action Online, but I don't think he is to blame.

On this Cristra, I would have to disagree. It is absolutely a webmaster's responsibility (and duty) to keep track of which casinos he is promoting, and if they are reputable. Now unless this just happened out of the blue, then maybe I'd cut him some slack. But there are usually signs that a casino is slipping, and one of them is poor relations with their affiliates.

You say you have contacted him..I would hope he would remove any banners to this casino ASAP, and not send any more unsuspecting players there.

[vinylweatherman]

If they have been in dificulties, it has been for some while. The last time the promotions were updated was February, the only thing reported to still be working was making deposits.

It is inexcusable that both Playtech and Kawanake just let this slip due to the fact that they were unable to get a reply from the casino. Not replying to the regulating authority or the software provider should have rung alarm bells earlier, and action should have been swiftly taken to prevent further deposits from being made into accounts.
Both Kawanake and Playtech are quite capable of shutting down the server on at least a temporary basis pending clarification. If the casino was at any time taking further deposits whilst knowing they were insolvent (unable to pay players), they were committing a very serious criminal offence - well, they would be were they in a proper regulatory juristiction, but from past cases it seems Kawanake fall well short of their promise of regulation "modelled on that of the Australian government" (which is the regime that Lasseters operates under).
If the eventual outcome is indeed that players lost money due to the casino having gone bust in Feb/March, Playtech and Kawanake will have lost the trust of some players who were not already disillusioned about these so called "regulatory juristictions". Antigua should take note of this, as they have fought a WTO case against America, and if they get lumped in as just another place for casinos to operate from to avoid proper scrutiny and regulation, they may find their victory overturned on an argument that these small states are not able to provide a proper framework of player protection.

[Casinomeister]

If siegfriedB and pangloss could PAB - that would be great. I'll present these to Playtech and to the KGC - in person if I have to.

To let this linger like this in unnecessary and inexcusable.

[cristra]

First of all, thank you Bryan for doing somebody else's job in order to help the players in trouble!

This is the affiliate’s reply to my request for help (I would like to thank him also… although he is a member of this forum, I will not disclose his name, as I don’t think that he is to blame for this matter):

They haven't answered my email yet, but I did get them on the phone. My phone call was answered immediately. Unfortunately, they did not give any useful additional information. They recommended faxing the requested documentation to the number listed on the Action Online website, if email is not working. I assume you have already tried this?

I let them know about the thread on Casinomeister. They said they'd pass the information about the thread on to management.


I will send siegfriedB and pangloss private messages letting them know that they should PAB!

[siegfriedB]

I have just pitched my bitch. Thanks Bryan and everyone.

[Casinomeister]

Originally Posted by siegfriedB

I have just pitched my bitch. Thanks Bryan and everyone.

And in the meantime - rogued:
http://www.casinomeister.com/rogue/actiononline.php

[siegfriedB]

Thanks, nice to see them where they belong.

Is it acceptable for Playtech to just acknowledge complaints and then do absolutely nothing about it? KGC ditto? Do they not have any responsibility / compensation fund / system in place to look after the players when something like this happens?

Anyway thanks, I appreciate your help.