actiononline are bouncing me around

[vinylweatherman]

Right,
I've just sent them an E-mail asking if my old account is still active with the Playtech, and what's up with the website dates.

Let's see if it

a) Bounces,

b) doesn't bounce, but gets ignored,

c) They admit they are closed, or closing.

d) They claim all is well, and I should freely deposit

[siegfriedB]

I sent an email with ID attached again on Sunday 6th May, once from my yahoo account and also from another email account. 3 days later and it hasn't bounced!

So I just phoned them this morning to ask if they received the emails, and was told "actually we are still waiting for your ID".

[gerilege]

I hate to say that, but according to my experience this kind of bouncing is likely intended from the other side.

It doesn't mean any technical problem, others might not experience bouncing, but your emails won't be answered.

[AudiManinBoro]

Open a hotmail account and try sending in your documets using that. for some reason a few casinos have problems with yahoo! dont ask me why thye just appear to, but ive never had a problem with emails when using hotmail.

[vinylweatherman]

My test has bad results,

No bounce, but no reply either.

This looks like a case of "the lights are on, but nobodys home".

My test was sent from a Virgin Media ISP provided E-mail account, no Yahoo or Hotmail free account.

[siegfriedB]

This looks like a case of "the lights are on, but nobodys home".

Actually I think it's more a case of "the lights are off, but somebody is at home" - counting my 990 euros.

[vinylweatherman]

My test results are in. E-Mail bounces after exactly 4 days, just as others have reported.
No casino with a shred of honesty would tolerate such a major fault on it's dedicated customer service server. It looks like it is intentional that either this fault has been deliberately set to prevent floods of complaints, or it happened naturally but the casino are in such a deep hole they do not want to fix it right now.
The fact that they are still asking customers to use this address to send documents before they process withdrawals should get them at least into the "not recommended" section. In effect, this is just a stalling tactic. It takes 4 days for the documents to bounce, and probably another couple of 4 day periods before players cotton on that the fault is permanent.
Let us not forget, a 4 day queue means just that, the postmaster program was unable to make a connection for a SOLID 4 DAY PERIOD before giving up and issuing the bounce error. This is no transient server problem, but a prolonged, solid, outage that now seems to have gone on for a while. I would suggest it has gone on since February, the point at which the part of the website containing day by day events which are dated, simply stopped updating.
My E-mail was NOT sent from an "unidentifiable" hotmail of yahoo address, but a fully verifiable ISP provided E-mail account, so should not be suffering the problems that have been put down to known issues with Yahoo and Hotmail accounts.

Here is my version of the bounce message:-


This Message was undeliverable due to the following reason:

Your message was not delivered because the destination computer was
not reachable within the allowed queue period. The amount of time
a message is queued before it is returned depends on local configura-
tion parameters.

Most likely there is a network problem that prevented delivery, but
it is also possible that the computer is turned off, or does not
have a mail system running right now.

Your message was not delivered within 4 days and 0 hours.
Host actiononline.com is not responding.

The following recipients did not receive this message:

<customerservice@actiononline.com>

Please reply to <Postmaster@ispmail.ntl.com>
if you feel this message to be in error.

[pangloss]

Yes and my complaint direct with PlayTech about this circus goes without a substantive response for two weeks.

We have got a PlayTech licensee on the run taking deposits without an intention of ever paying out either winnings or orignal deposits whilst PlayTech look the other way.

I wonder how affiliate payments are faring. I wonder how affiliates can persist in leaving live links to this disgraceful outift and sleep at night.


...

[vinylweatherman]

Yes and my complaint direct with PlayTech about this circus goes without a substantive response for two weeks.

We have got a PlayTech licensee on the run taking deposits without an intention of ever paying out either winnings or orignal deposits whilst PlayTech look the other way.

I wonder how affiliate payments are faring. I wonder how affiliates can persist in leaving live links to this disgraceful outift and sleep at night.


...

So long as they get paid, such affiliates will not see this as an issue. Very likely they ARE paying affiliates, otherwise the affiliates WOULD remove the links just as an agrieved player raises a stink with Playtech and the forum.
One only has to see that the "latest promotions" are dated for February last, and September, to know there is a pretty serious problem apart from no CS, perhaps they have had their CS sever reposessed by the bailiffs

[siegfriedB]

I complained to playtech last weekend, and received an acknowledgement but have heard nothing since. I included a link to this thread in my complaint and said that clearly others are being affected as well as myself.

I'll give them another few days for a response, then if nothing comes I'll pitch a bitch and see if Bryan is interested.

I don't know if it's relevant, but the last time I spoke to actiononline on the phone, there was an awful lot of laughing going on in the background. Sounded like party time there.