Goldencasino still not paying

[HeyMikey]

I read the recent threads with complaints of goldencasino.com not paying U.S. based customers since January. I am a newbie here and goldencasino owes me payment since Feb 1. After multiple broken promises and "the checks in the mail" I was told Friday that the batch of checks sent on March 28 were returned to them and therefore we will not receive our money anytime soon. I noticed somebody else was given the March 28th date too. Looks like we're all in the same sinking ship.

[Allamericans]

Originally Posted by HeyMikey

I read the recent threads with complaints of goldencasino.com not paying U.S. based customers since January. I am a newbie here and goldencasino owes me payment since Feb 1. After multiple broken promises and "the checks in the mail" I was told Friday that the batch of checks sent on March 28 were returned to them and therefore we will not receive our money anytime soon. I noticed somebody else was given the March 28th date too. Looks like we're all in the same sinking ship.

Hey HeyMike,

Did you read about all others that did get payments from Goldencasino?

If you ask me, Goldencasino is not a sinking ship as you say..

(My opinion about Goldencasino is backed by about 25 players who are all quite satisfied and never had problems with getting paid. Some of them are US players)

Take in consideration that whenever there are third parties (postal company to deliver checks etc..) that there can be many reasons as to why you did not get your check yet.

I am sorry to read about your problem with getting paid but it sure has nothing to do with goldencasino being a 'sinking ship'.

They have had an enourmous workload since the beloved gambling bill was put into place. They got all players coming from the Casinoblaster family casinos. And, if you ask me, that is a rather large group of people. Besides that, the Gambling Bill resulted into the need of altering the regular (and allways well catered for) payment methodes instantly.

Please, do not get me wrong, I will be the first to agree that these issues should never have to be a customers problem when it goes to paying the winnings they owe.

The fact is that things have changed since the bill and maybe, if no error was in place with issueing your check, these are (might be) the reasons for the delay.

I can tell you that they pay what is owed to anyone a full 100%, if the casino play and winnings went according to their casino rules and regulations, that is. (Obviously, the time frame as to how fast this happens is the only main issue here and having said that, I know that this does not make it less annoying to you.. but I hope it will make you feel better knowing that there is no fraud or sinking ships causing this)

I know that a 'please be patient' will not make you feel better but it will be the best thing you can do, accompanied with a proper attempt to communicate with them.

I believe there are some people here who indeed where not happy with a 'please be patient' after posting about not getting paid what is theirs before but in the end, all of them (or most of them) where able to post the happy news that they did get paid.

The main reason I replied to your post is to try and take your worries about not getting paid away. I am truly sorry once again that this has happened to you, but I can assure you..

Try to be patient..

If everything went the way it should, You will be paid.

Geoff

[rudycali]

Back in the old days when they were apart of the blasters group I signed up at another casino in the group and lost the sticky bonus. I then signed up at Golden Palace got another sticky bonus and won some. When I tried to cash out they took away the $300 sticky which was fine but they reversed it and when I tried to cash out again they took out another $300 as I was only entited to one sticky bonus between the whole group. At the time I signed up at both that was not the case. The first sticky bonus I recieved was $200 not $300. The people that work there sometimes deny taking $600 out total and when I show them the e-mails stating that they have any why they say that is how it should be done. Needless to say I have not recieved any money period.

Anyone have solutions on who to speak with to get my other $300 added and the full amount cashed out?

[HeyMikey]

allamericans:
Your response is appreciated. I would love to believe it's not a "sinking ship". I need the money. Some of us are affected quite a bit by not being paid, mine is so bad that I've been unable to pay bills and possibly going bankrupt. The main reason is because goldencasino seemed so sincere when the said "the checks in the mail" multiple times. I proceeded to bet more and spend the money that was supposed to be coming. Now I'm in financial trouble. I've contacted them several times and explained my situation, but each time I've been given empty promises.

[Da_Gambla]

Originally Posted by HeyMikey

allamericans:
Your response is appreciated. I would love to believe it's not a "sinking ship". I need the money. Some of us are affected quite a bit by not being paid, mine is so bad that I've been unable to pay bills and possibly going bankrupt. The main reason is because goldencasino seemed so sincere when the said "the checks in the mail" multiple times. I proceeded to bet more and spend the money that was supposed to be coming. Now I'm in financial trouble. I've contacted them several times and explained my situation, but each time I've been given empty promises.

Hi Mikey -

In case you missed another thread involving Allamericans, it's right HERE

He jumped into a thread involving payment problems with Hype casino, and offered to 'see what he could do'. He then posted links to his website and asked people to participate in his forums. Once a few of us decided to check out his site, it became clear he is an affiliate for a few casinos, including Hype and Golden Casino. He obviously came to this forum to promote his own site and decided while he was here, he'd do damage control on behalf of the casinos he's affiliated with. If you decide to follow the link in his signature, you will see that Golden Casino dominates his site. That's putting it nicely. It seems every other sentence in his blog contains a Golden Casino link. It's clear that Golden Casino is his #1 money machine, so I'm figuring you can put 2 and 2 together and realize why he doesn't want anyone thinking Golden Casino is any sort of 'sinking ship'.

In my opinion, just ignore anything he has to say, as it is 100% biased towards his cash cow. He wasn't replying to you, or to help you. He posts so that others reading will be influenced or that google will pick up some of these threads. I am posting in some of these threads so that the information is also put out that he is a cloaked SPAMMER and nothing more. I wish you luck in your dealings with Golden Casino, and thought you should be made aware that there is a wolf watching over the hen house.

Sincerely,
- Keith

[lnspin]

I to am an affiliate of golden casino , but have since moved them from front page placement to inner pages .

I am getting complaints from some of my players for very slw payments /

I myself am owed money from them as they never sent my comission checks for January and Febuary , but suprisingy they sent me one for march.

I do have limited contact with them , but its the same story all the time , the checks in the mail .

I beleive they are having problems getting there checks processed , and while they are a good casino , for the time being try playing somewhere else untill they get there payment processor straightened out.

[winbig]

Originally Posted by Allamericans

(My opinion about Goldencasino is backed by about 25 players who are all quite satisfied and never had problems with getting paid. Some of them are US players)

I'm sure there's an equal amount of players here at CM that haven't been paid yet. Your point is moot.

@inspin:

I to am an affiliate of golden casino , but have since moved them from front page placement to inner pages .

I am getting complaints from some of my players for very slw payments /

I myself am owed money from them as they never sent my comission checks for January and Febuary , but suprisingy they sent me one for march.

You know full well you're sending players into a huge headache should they cash out, but you keep doing it. I guess the almighty dollar prevails once again.

[Allamericans]

Originally Posted by HeyMikey

allamericans:
Your response is appreciated. I would love to believe it's not a "sinking ship". I need the money. Some of us are affected quite a bit by not being paid, mine is so bad that I've been unable to pay bills and possibly going bankrupt. The main reason is because goldencasino seemed so sincere when the said "the checks in the mail" multiple times. I proceeded to bet more and spend the money that was supposed to be coming. Now I'm in financial trouble. I've contacted them several times and explained my situation, but each time I've been given empty promises.

Hi HeyMikey,

I was just on the phone with the Director of Goldencasino. He made it his personal business to get in contact with me due to the emails I send him regarding the payment problems and so he called me today!

We discussed the problems in a lengthy conversation and we agreed to maintain personal contact regarding these issues until they are solved.

He assured me the following:

Anyone with problems regarding payouts, please email support at goldencasino.com immediately and ask for your email to be forwarded to Mark.

Yes, Even if you have emailed them before. The difference this time is, when you email them, to make sure you mention Allamericans and that you want contact with Mark.

The email should have all details of the problem including account details and so on.

He, (the Goldencasino's director) will personally look into the problem you are describing as he is the person who issues the payments and, his own personal words where:

Once they are done with me, there is no more problem.

So, the best way and fastest way to have your problem solved is to email support and tell them you want personal attention from Mark at BCP.

Both myself and Mark notified the customer service people that emails like these will be send and Mark personally instructed them to immediately forward them asap to Mark so that he can solve them for you..

Keep me posted please, as I do care and work for you to get it solved.

Geoff

[silkprint]

Shouldn't players have already been paid the monies they were owed WITHOUT having to mention your name ? You actually seem insulted that people are offended by the fact they were lied to about fed-ex tracking numbers and un answered phone calls and emails . The best way to keep a good reputation is this business is to pay winners and be honest .

[Allamericans]

Originally Posted by silkprint

Shouldn't players have already been paid the monies they were owed WITHOUT having to mention your name ?

Yes, they should at all times.

The reason, and this is the only reason why to mention Allamericans in the email is so that support will immediately forward the emails to Mark. As they will know it is the people from this forum who are in bad need of personal attention to get the problem solved.

Originally Posted by silkprint

You actually seem insulted that people are offended by the fact they were lied to about fed-ex tracking numbers and un answered phone calls and emails .

Yes, very. As it is a very disturbing knowledge if it has been proven to be true that false information has been given out. Even worse is when people do not get what is theirs. These are a few of the main reasons for me contacting Goldencasino the way I did.

I am also disturbed by the fact that these immense problems can be easily solved by proper approach.

The way I see it, I opened up a direct communication line for the people on this forum who have payment problems to the director of Goldencasino. All they now have to do is send the mail as described.

Please do not get me wrong, they shouldn't have had any problems in the first place, I'll be the first to agree. But, since there are people with those problems, whatever the reason may be, what is needed here is a solution.

So, if you have a problem not getting paid, wether you are a player or affiliate, you should email support @ goldencasino.com as described. Your problem will be seen to by the director personally.

Originally Posted by silkprint

The best way to keep a good reputation is this business is to pay winners and be honest .

Correct. These where the words I got from the director while discussing the problems.

If everybody who has problems goes ahead and emails as described, we can take it from there.

If nobody does so, there is nothing I can do.