Intercasino lock my account and mess me about.

[minipodge]

Hi I have problems with the locking of my intercasino.com account, I've posted a message which I PMED to the rep below, but would like people to made aware of how bad this casinos service has been to me so far.
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I opened the account and deposited $300 via neteller on Mar 21st 2007. I withdrew winnings of $1100. A week later I checked my neteller to find no winnings, I had not been emailed regarding this so I emailed intercasino.

On april 3rd I recieved the following correspondence.

Dear Anthony

Account Number: xxxxxx

Hello and thank you for contacting the InterCasino support team with regards to your account enquiry.

Please be advised that I have forwarded your account details to the accounts department to investigate this for you. Please allow 24-48 hours for them to investigate this issue for you.

We apologise for the inconvenience this may cause and appreciate your co-operation in this matter.

I received no further contact, so eventually on April 11th I emailed again and was mailed with this.

Dear Anthony,

Account Number: xxxxx

Hello and thank you for contacting the InterCasino support team regarding your locked account.

The Account Department is actively concerned with some standard verifications in order to provide our customers with the best and safest system in gaming industry.

We will let you know as as soon as this operations will be accomplished.

I have received no further comment and have been recommened to contact you from this site. Can you please look into this. I will post this in the public forums as well to make people aware of the disgraceful customer support and treatment I have so far received.

Regards Anthony Johnson

[mikepipe]

But this is a very interesting story.
Never ever heard such things from Intercasino.
What can it be- guess multiple accounts?

[Casinomeister]

Please go to Intercasino's website and fill out the arbitration form:
http://www.intercasino.com/help/arbitration.shtml

I'll look into this once I receive it.

Originally Posted by minipodge

I will post this in the public forums as well to make people aware of the disgraceful customer support and treatment I have so far received.

I would recommend not posting in the public forums until a resolution has been reached. Thank you.

[minipodge]

Originally Posted by mikepipe

But this is a very interesting story.
Never ever heard such things from Intercasino.
What can it be- guess multiple accounts?

well thanks for posting this nonsense not very nice and pretty unhelpful.

As it is the rep has sorted out whatever intercasino took 3 weeks to bungle and I'm now paid. Thanks Casino Rep

[Casinomeister]

Originally Posted by minipodge

well thanks for posting this nonsense not very nice and pretty unhelpful...

Mikepipe is German. Germans come across this way when they speak Englisch

Glad everything worked out for you. Intercasino is an outstanding operation - sorry you had an apparent run-around.

[mucullus]

Originally Posted by Casinomeister

Germans come across this way when they speak Englisch

Yes, and always remember the single most important rule when dealing with Germans: "Don't mention the war!"

[mikepipe]

Originally Posted by mucullus

Yes, and always remember the single most important rule when dealing with Germans: "Don't mention the war!"

which war?

[NASHVEGAS]

Originally Posted by mikepipe

which war?

when you bombed Pearl Harbor-------another classic from Belushi

[Da_Gambla]

Originally Posted by NASHVEGAS

when you bombed Pearl Harbor-------another classic from Belushi

Don't forget when they dumped all of that premium English tea into the harbor! Bloody waste, it was...

[mucullus]

Originally Posted by mikepipe

which war?

it's a catchphrase from an episode of British sitcom Fawlty Towers called "The Germans".