[ROGUE] Cashout not received from LadyDream/Directnetpay since months: resolved

[gerilege]

Ok, I deposited to Lady Dream Casino (Wager21 group) in December last year. The whole Wager21 group is in "Proceed with caution" category, because of the different payouts in "fun mode" as I learned. After ups&downs I ended up with 800$ balance, and I requested a cashout. Within a week I got an email (Ok, I had to write an email to speed up the process) that my cashout was approved, and the amount is on my "directnetpay" account. I never created such an account, so I assume the casino created that for me. I logged in to this directnetpay account, and requested a cashout. A few days later it was approved, and I received an email that the cheque was sent out to my registered address. Today is 3th of April, and the cheque has still not been delivered.

After a month I wrote an email to directnetpay, and asked "When my cheque was sent out?". They replied "it was sent out late, but you will receive it soon". After almost another month I asked the same question again, and got the same answer. According to their records, the cheque was sent out, and I should wait. They never specified the date when it was sent out.

I replied once more to directnetpay, and also wrote an email to Lady Dream support. Both of my emails remained unanswered.

A few weeks ago I PMed the Wager21 rep here (FiftyPercent), but his last login was 13th January 2007, so I got no answer.

So I'm standing here with no working email contact, no phone numbers, no money. I don't know how Lady Dream and Directnetpay are related to each other, but they are obviously tied somehow together, as I never heard about this "payment processor" in the past.

This issue is trickier than usual, because there's a "payment processor" in the middle. How should I proceed?

Thanks in advance.

[spike38]

I hate to be the one to tell you but this casino has been pulling this for years. They are outright lying and never sent any check and more than likely never will. Do a search on them on this site and I'm guessing you'll find hundreds of complaints. If you are a member of thepigpost maybe email James and ask his help as he used to have a contact here. Best of luck and please in the future stick to the Casinomeister approved casinos.

[gerilege]

Originally Posted by spike38

I hate to be the one to tell you but this casino has been pulling this for years. They are outright lying and never sent any check and more than likely never will. Do a search on them on this site and I'm guessing you'll find hundreds of complaints. If you are a member of thepigpost maybe email James and ask his help as he used to have a contact here. Best of luck and please in the future stick to the Casinomeister approved casinos.

I did a search, but I found that they were put back on probation. As they are now on the "caution list" because of the different payout in the fun games, I assumed that the problems were probably restricted to that issue. Now I realized that this is still not the case. I hope that it will be sorted out, or the the group will be rogued.

[gerilege]

After the PAB yesterday I have received two emails from Lady Dream (LD).

In the first email LD wrote:

„We have deposited 800.00 chips to your casino account.”

In the second email – 30 seconds later – LD wrote:

„Unfortunately, we have adjusted your account for $800.00 which you
forfeited because you cashed in within 7 days of making your initial deposit or you did not place the required number of total wagers. This Casino Policy is outlined in our Terms of Use" which you agreed to when you registered and also outlined under our "Help" menu.”

I logged on to my LD account, and I saw that 800 USD was added and 30 seconds later it was removed.

I have screenshots, emails and statements proofing that:

• I have made my one and only deposit on Dec. 28. 2006.
• I have mady my first withdrawal on Jan. 7. 2007.
• I made the 800 USD cashout after fulfilling the wager requirement. According to the T&C:

„1. Bonus Money cannot be withdrawn, only the money you win by wagering with it can be withdrawn from your Casino account. 2. You will always first wager with your Deposited Money and then with your Bonus Money. You must wager your Bonus Money 10 times before withdrawing the winnings from your Bonus wagers. 3. Wagers made on BlackJack, Craps, Roulette and Baccarat do not count towards the wagering requirement. [...]
What is a Hot Bonus?
A Hot Bonus is the part of your bonus that can be used to wager. If you cashout before wagering the Bonus amount 10 times, the Bonus will be locked until you meet the 10 times wagering requirement.
Do I lose my bonus if I cashout?
1- When you first signup you have to wait 7 days before making your first withdraw or you forfeit all bonuses. 2- You have to wait until you have wagered your bonus 10 times before withdrawing you winnings or the bonus will be locked.”

I made my cashout after fulfilling the wr, as the „hot bonus” was moved to the „qualified bonus” section. I did not made any wagers on the excluded games. As my original deposit was 350, and the bonus itself is not withdrawable, it is easy to see that 800 USD cashout can only be made with 800 USD withdrawable balance. So even if I didn’t fulfil the wr – which I of course did – according to the above T&C only the bonus amount could have been forfeited, not my deposit and winnings.

So my questions:

1. On what basis does LD deposit 800 chips to my casino account, and remove it right after?
2. LD sent me emails in January, that approved and processed cashouts were sent to my directnetpay account. Directnetpay sent me emails in January that my cashout had been approved and processed. Directnetpay wrote me several times that a cheque has been mailed out, which I have never received. After all the above, how does LD find out on Apr. 19. 2007. that I didn’t fulfil the wr or cashed out too early, and how does LD deposit the 800 USD – which according to Directnetpay was already sent via cheque – to my casino account?

I think that it is obvious from the above facts, that this step is unjustified from LD’s side, and contradictory with the previous statements. By depositing and withdrawing the 800 USD by LD, it is confirmed that nor LD nor Directnetpay has ever sent a cheque to me despite of the statements. If a casino and a payment processor state that they have sent out the cheque, and later it is proven to be untrue, who would think that their new statements regarding the deposit and bonus are true? Let me also mention the bouncing emails from LD, which is unacceptable from a casino’s email address.

LD and/or Directnetpay still owes me 800 USD.

[Casinomeister]

Funny. I've been told that they need your Neteller info so that they can send you the funds that way. They sent you a check already, but it hasn't been cashed yet. They are willing to Neteller this and stop the check.

[gerilege]

Originally Posted by Casinomeister

Funny. I've been told that they need your Neteller info so that they can send you the funds that way. They sent you a check already, but it hasn't been cashed yet. They are willing to Neteller this and stop the check.

I wrote an email with the same content as the above "update" post to LD, and I have finally received an email from LD (sent last Friday, I checked my mail yesterday)!!!
They wrote: "the $800 addition and removal from your account was a
mistake on our part and we corrected it by removing the $800 after
mistakelny adding it. You should recieve your cashout check sometime next week. "

More funny thing is the bold statement, considering the fact that DNP wrote in January that they have sent out the cheque.

Bryan, I wrote an email to you with some personal information for possible payment methods. Unfortunately Hungarians are not allowed to open a Neteller account, and I'm not sure how to proceed. If the cheque has been only sent out recently, and probably I will receive it in a few days, than it would make sense to wait and cash-in the cheque.

But after my story I don't know what to think about "They sent you a check already, but it hasn't been cashed yet", so probably an ewallet payment would be more secure and faster.

[Casinomeister]

I spoke with them last week in Amsterdam about your issue. They stated that they have evidence that you've opened several accounts in their casinos taking the bonuses at each one (breaking their terms and conditions - multiple accounts). I hope to have more info this week and will keep you posted.

Did you have more than one account with them?

[gerilege]

Originally Posted by Casinomeister

I spoke with them last week in Amsterdam about your issue. They stated that they have evidence that you've opened several accounts in their casinos taking the bonuses at each one (breaking their terms and conditions - multiple accounts). I hope to have more info this week and will keep you posted.

Did you have more than one account with them?

Funny to hear another variation. They can't have such evidence because I have only opened one account, only at LD.

But I contacted Todd directly last week, and he told me that they sent me a cheque via Fedex. And this statement has been proved to be true, because I received the cheque last evening!

Thanks a lot!

I will only be able to cash-in the cheque next week, and I will keep you updated, and after I get the funds, this issue can be closed.

Thanks again.

[Casinomeister]

Hmm. I'll double check on this. Maybe he had you confused with another player.

[gerilege]

Yesterday the pending funds were cleared on my bank account. (I slipped in their cheque on ~20th of May, the cheque cleared on 6th of June but my bank sits on the funds for ~40 days, so it has nothing to do with LD.)

This issue has been completely resolved - although it took almost six months.

I just wanted to share this information and say thanks again, Meister.