GRAND MONACO CASINO SENDS ME A CHECK ON A CLOSED BANK ACCOUNT

[jinnia]

Hi Jinnia

I responded on the 13th when I got your mail, and today (with the mail attached ), and also pm'ed you on gpwa

All the best

Yes, I received this mornings email and attachment, and I responded right back.

*jinnia

[Mario]

Your Withdrawl section states clearly that there is a 24 hour reversal period. Agreed, no problem. Under ACH it then states 5-8 working days for initial withdrawl, 3-5 working days thereafter. Let's hypothesize that I have already made an initial withdrawl and received my funds, and are now requesting a second withdrawl. If I request this on Monday, Tuesday would be the end to the reversal wait, correct? Are you able to tell me that my bank would receive the ACH funds by Friday (at earliest) or the following Tuesday morning (at the latest)?

I simply want to understand what is expected. You expect me to fund my account. You cannot and will not do business until I do. I expect you to adhere to what is listed on your website, without any misinterpretations, which is why I'm asking this publicly. Your site states "Once the cash out has passed through the pending cycle [the reversal period as I am understanding it] it moves automatically forward for processing.". What might be misunderstood is the 'processing' part. Does that mean funds in 3-5 days as stated, or is there a 'processing' timeframe between the 'pending cycle' and actual funding? I ask in all seriousness, because there is post after post on these forums of casinos telling players their cashouts are 'stuck in processing' with no further explaination...

Hi there Keith,

You are 100% correct in that the soonest you should get your funds is by Friday and the latest should be Tuesday.

From the time what the funds been released from the 24 hour pending period it will take about an additional 24 hours to be processed.

So the funds should reach your bank account within 3 to 5 business days from the processing date.

So this is how it works.

You cash-in and it goes into the reversal period for 24 hours. (Call us and we will flush it for you to bypass this period)

Funds gets released from the reversal period and gets sent to the payment center to do there checks which can be anywhere within 24 hours.

So in actual fact is that this whole process can take up to 48 hours to process your funds and get it sent off.

So all the checks been done the payment center will send the funds to the processing house which will send the funds and this is more than likely where they say the funds are stuck.

It is actually true but there could be and more than likely better answers that just saying the funds are stuck.

So yes this is quite a process and we are looking at maybe moving this whole process in-house which will speed it up.

But that will not happen today or tomorrow but it is on the cards to happen in the near future.

Hope this answers your questions.

Best regards
Mario
PlayShare Group Representative.

[Da_Gambla]

Mario -

Thanks for the straight answers, and especially for your time.

Not saying it would happen with your casino, but most times when going through Live Support or Email Support, you get such generic answers. You wonder whether they understood the question..? Are they being vague with an answer on purpose..? This climate is so full of it...

But you were neither generic or vague. You answered my questions spot-on, and so therefore you have won a customer. I will fund an account as soon as I am ready, and we'll see how it goes.

Bryan, thank you for this site. I commend you on providing a Forum experience where the casino reps themselves will show up and speak to us. If not for this exchange between Mario and myself, I most likely would have just sat on the sidelines, for who knows how long?

I'll point out another thing about this website... through a post that started off as a 'negative', a new customer was actually brought in to the casino in question. As a free-thinking individual, I realized that although GM had some issues getting payment to the poster, the poster was also not helping themselves in the first place by being so inflexible regarding the payment vehicle. To clarify, I do believe the poster will be paid, but their inflexibility was certainly part instrumental to the delay. I do hope they submit to you, and collect on the fees from their check cashing place. That would be proper business. At any rate, I am satisfied that GM went further than many of the other casinos to satisfy this customer, and by doing so, have my faith that my account (once established) will be handled with the same care and efforts at communicating.

Thanks for raising the bar. I hope this generates a few other new accounts as well.

Best,
- Keith

[jinnia]

Update:

Jon-Jon at G3Partner and Lawrence at Playshare contacted me, and it appears they both had responded to
my first emails to them, for some reason I never received them. They both have taken care of my login issue to.

Thank you!!

[Mario]

Hi there Looknolines,

We would like to follow-up with you on withdrawal and if you can please confirm if you've received it as of yet.

Please let us know so that we can resolve this matter for you.

Best Regards
Mario
PlayShare Group Representative

[Mario]

Hi there Looknolines,

We would like to follow-up with you on withdrawal and if you can please confirm if you've received it as of yet.

Please let us know so that we can resolve this matter for you.

Best Regards
Mario
PlayShare Group Representative

Hi there Looknolines,

Thank you for getting back to us as per requested it is really appreciated.

I've spoken to our finance department in Gibraltar, where the check was sent from, and they've confirmed that the check was sent on the 6th March and it should be with your shortly. They have asked us to give it a bit more time to see if the check reaches you.

However we are not accepting this and would rather want to cancel this check and send the funds to you in an alternative option as this is taking far to long and there is a possibility that the check wont even reach you.

So can I please ask you to send me your bank account details or if you've got an EcoCard account then those details will be suffice as well.

I know that this is frustrating and I truly understand what this has done to your reputation with the cash check company and if there was anything what I could do to fix that for you I would have gladly done so.

What I have done in the meantime, I've credited your account with $50 and you can go and make use of this funds in the casino software.

Can we please ask you to send us the information as per requested and we will reprocessed the withdrawal of $650 for you to the specified option.

I'm truly sorry for all this frustrations and grieve that this has caused you.

Best Regards
Mario
PlayShare Group Representative

[Mario]

Hi there Looknolines,

Hope you are well.

We are pleased to inform you that your withdrawal of $650 was processed and sent to your EcoCard account.

Tracey we are so pleased that we were able to get this matter resolved for you and if you will be so kind as to send us the proof of the charges which you've occurred for this ordeal and we will gladly get those charges reimbursed for you by casino management.

Please note that from now on you will be able to use your EcoCard account for deposits and withdrawals and there should be no further issues in this regards to getting your funds.

Best Regards
Mario
PlayShare Group Representative

[Mario]

Hi there Looknolines,

Hope you are well.

We are pleased to inform you that your withdrawal of $650 was processed and sent to your EcoCard account.

Tracey we are so pleased that we were able to get this matter resolved for you and if you will be so kind as to send us the proof of the charges which you've occurred for this ordeal and we will gladly get those charges reimbursed for you by casino management.

Please note that from now on you will be able to use your EcoCard account for deposits and withdrawals and there should be no further issues in this regards to getting your funds.

Best Regards
Mario
PlayShare Group Representative

Hi there Looknolines,

Hope you are well.

I do hope you trip went well.

We just would like to follow-up on this matter with you and confirm that you've received your payment in your EcoCard account.

It will really be appreciated that you get back to us for confirmation of withdrawal receipt.

Best Regards
Mario
PlayShare Group Representative