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Hi there Keith,
You are 100% correct in that the soonest you should get your funds is by Friday and the latest should be Tuesday.
From the time what the funds been released from the 24 hour pending period it will take about an additional 24 hours to be processed.
So the funds should reach your bank account within 3 to 5 business days from the processing date.
So this is how it works.
You cash-in and it goes into the reversal period for 24 hours. (Call us and we will flush it for you to bypass this period)
Funds gets released from the reversal period and gets sent to the payment center to do there checks which can be anywhere within 24 hours.
So in actual fact is that this whole process can take up to 48 hours to process your funds and get it sent off.
So all the checks been done the payment center will send the funds to the processing house which will send the funds and this is more than likely where they say the funds are stuck.
It is actually true but there could be and more than likely better answers that just saying the funds are stuck.
So yes this is quite a process and we are looking at maybe moving this whole process in-house which will speed it up.
But that will not happen today or tomorrow but it is on the cards to happen in the near future.
Hope this answers your questions.
Best regards
Mario
PlayShare Group Representative.
Casinomeister (27th March 2007)
Mario -
Thanks for the straight answers, and especially for your time.
Not saying it would happen with your casino, but most times when going through Live Support or Email Support, you get such generic answers. You wonder whether they understood the question..? Are they being vague with an answer on purpose..? This climate is so full of it...
But you were neither generic or vague. You answered my questions spot-on, and so therefore you have won a customer. I will fund an account as soon as I am ready, and we'll see how it goes.
Bryan, thank you for this site. I commend you on providing a Forum experience where the casino reps themselves will show up and speak to us. If not for this exchange between Mario and myself, I most likely would have just sat on the sidelines, for who knows how long?
I'll point out another thing about this website... through a post that started off as a 'negative', a new customer was actually brought in to the casino in question. As a free-thinking individual, I realized that although GM had some issues getting payment to the poster, the poster was also not helping themselves in the first place by being so inflexible regarding the payment vehicle. To clarify, I do believe the poster will be paid, but their inflexibility was certainly part instrumental to the delay. I do hope they submit to you, and collect on the fees from their check cashing place. That would be proper business. At any rate, I am satisfied that GM went further than many of the other casinos to satisfy this customer, and by doing so, have my faith that my account (once established) will be handled with the same care and efforts at communicating.
Thanks for raising the bar. I hope this generates a few other new accounts as well.
Best,
- Keith
Casinomeister (27th March 2007), Mario (27th March 2007)
Update:
Jon-Jon at G3Partner and Lawrence at Playshare contacted me, and it appears they both had responded to
my first emails to them, for some reason I never received them. They both have taken care of my login issue to.
Thank you!!
"America is the only country that went from barbarism to decadence without civilization in between" - Oscar Wilde
Mario (3rd April 2007)
Hi there Looknolines,
We would like to follow-up with you on withdrawal and if you can please confirm if you've received it as of yet.
Please let us know so that we can resolve this matter for you.
Best Regards
Mario
PlayShare Group Representative
Hi there Looknolines,
Thank you for getting back to us as per requested it is really appreciated.
I've spoken to our finance department in Gibraltar, where the check was sent from, and they've confirmed that the check was sent on the 6th March and it should be with your shortly. They have asked us to give it a bit more time to see if the check reaches you.
However we are not accepting this and would rather want to cancel this check and send the funds to you in an alternative option as this is taking far to long and there is a possibility that the check wont even reach you.
So can I please ask you to send me your bank account details or if you've got an EcoCard account then those details will be suffice as well.
I know that this is frustrating and I truly understand what this has done to your reputation with the cash check company and if there was anything what I could do to fix that for you I would have gladly done so.
What I have done in the meantime, I've credited your account with $50 and you can go and make use of this funds in the casino software.
Can we please ask you to send us the information as per requested and we will reprocessed the withdrawal of $650 for you to the specified option.
I'm truly sorry for all this frustrations and grieve that this has caused you.
Best Regards
Mario
PlayShare Group Representative
Hi there Looknolines,
Hope you are well.
We are pleased to inform you that your withdrawal of $650 was processed and sent to your EcoCard account.
Tracey we are so pleased that we were able to get this matter resolved for you and if you will be so kind as to send us the proof of the charges which you've occurred for this ordeal and we will gladly get those charges reimbursed for you by casino management.
Please note that from now on you will be able to use your EcoCard account for deposits and withdrawals and there should be no further issues in this regards to getting your funds.
Best Regards
Mario
PlayShare Group Representative
Hi there Looknolines,
Hope you are well.
I do hope you trip went well.
We just would like to follow-up on this matter with you and confirm that you've received your payment in your EcoCard account.
It will really be appreciated that you get back to us for confirmation of withdrawal receipt.
Best Regards
Mario
PlayShare Group Representative
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